2023 Cadillac Escalade esv

Dear National Highway Traffic Safety Administration, I am writing to report a serious vehicle safety concern involving my 2023 Cadillac Escalade ESV. The vehicle is currently displaying the following warning messages: "Service Leveling System" "Vehicle Too Low, Drive with Caution" In addition, the vehicle is visibly sitting lower than normal, indicating a potential suspension system failure. On September 20, 2023, NHTSA announced Recall Campaign Number 23V642000 related to improperly heat-treated rear suspension bolts that could fail and affect vehicle stability and safety. Based on the symptoms my vehicle is exhibiting, I believe it may be experiencing the same defect addressed by this recall. Given the similarity between the reported recall condition and the issues affecting my vehicle, I respectfully request that NHTSA review this matter and determine whether my vehicle's VIN should be included in Recall 23V642000 or whether additional investigation is warranted. This condition presents a potential safety risk and requires urgent attention. Thank you for your time and consideration. I look forward to your review and response.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving at various speeds and while idling, the engine was shaking, the vehicle stalled, and the vehicle lost power. The contact restarted the vehicle. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer and was diagnosed with battery failure. The failure reoccurred, and the vehicle was returned to the dealer and was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that approximately 45,000 miles later, while driving at various speeds, the vehicle started drifting to the left and the right. The message "Auto Hold Unavailable, was displayed. During the failure, the vehicle shut off, and while restarting the vehicle, there was a loud grinding sound coming from the engine compartment. The contact stated that the failure had occurred even after following all the instructions on how to properly care for and maintain the new engine. The vehicle was taken to a certified mechanic who diagnosed the vehicle with engine failure. The vehicle was not repaired. The manufacturer was made aware of the issue. The manufacturer had opened a case for the failure. The failure mileage was approximately 62,000.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that on several occasions while driving and accelerating, the vehicle stalled and jolted forward. Additionally, while driving at undisclosed speeds, the vehicle lost automotive power with the check engine warning light flashing on and off. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was informed that no cause for the failures was found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.

The engine is knocking between 10-30 mph and over 50 mph. The forward collision light lights up. This is the third time this has happened. I am very concern it will stall on me at high speeds

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, an "Engine Restarting" message displayed on the instrument panel and the vehicle lost motive power. The contact pulled over to the side of the highway, where the vehicle stalled and failed to restart. No warning lights illuminated. The vehicle was towed to a dealer, where it was diagnosed that the engine needed replacement. The vehicle was not repaired. The contact associated the failure with an unknown NHTSA Campaign Number, which was previously performed on the vehicle, but the recall remedy failed to prevent the failure from occurring. The manufacturer was notified of the failure. The failure mileage was approximately 49,989.

Total engine failure on the I-95 Express Lane in Miami.

I was going down the highway at 75mph and all of sudden the engine started loud knocking and loss of power. Good thing I was able to get off the exit and stop safely. Car was towed to dealer. Needs new engine 48k miles

The truck drives rough feels like I hit something while driving and slows down while driving high speed. Every time I take to the dealership they don’t see anything wrong with it. I’m not the only one with this issue a lot of people with this same 2023 Escalade esv have the the same problem. I want the problem fixed it’s not fair that I have to deal with this. I paid a lot of money for my truck and work hard for it.

In August of 2025 my escalade went t the dealership to perform the engine recall test. It passed the test and the oil change fix was completed. However, within weeks or so the engine began to experience some issues. It was taken back to the dealership and a full engine replacement was performed. Fast forward to the beginning of August 2026. The new engine is experience the same symptoms as before. Flashing engine light, rough idle, loss of power, and excessive gas consumption, knocking, etc. I took the car to the dealership and this is the service advisors message to me about the car: "Cylinders one and six are causing the misfires, he sent some information to our technical assistance center because the cylinders walls do not show a lot of damages but, like I said before it was low in oil with no present oil leaks. He has to capture some freeze frame data for technical assistance and send in so it has to be driven some more. They want it driven over some miles. They will determine if we replace the engine or not, I may not have an update from them until Monday. They do not work on Saturdays and Josh your technician has to perform all of the test they sent over. A lot of the extra testing has come from this possibly being the second engine that could go in the vehicle. The car remained for about 2 weeks and gm refuses to pay for a new engine until because there isnt enough data. Meanwhile I am stuck driving a car that can seize up and leave me at any time. They also refused to buy back or help me into another vehicle without coming all out of pocket on my end

Motor ceased at 38k miles In october 2025 replaced engine and happened again several months later ceased at 3k miles in the middle of highway. major safety issues with these 6.2 v8 motors. GM has NOT fixed the design problem.

Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs, I lose visibility of the speedometer, odometer, warning information, and other important driver information. The center navigation/infotainment display can remain operational while the driver’s instrument cluster is completely black. This condition originally began before the vehicle reached 70,000 miles. Initially, it occurred only occasionally and the instrument cluster would eventually turn back on by itself. The problem has progressively worsened and, particularly after approximately 120,000miles, the blackouts have become considerably more frequent. The vehicle has been brought to a Cadillac dealership. I was advised that insufficient battery power could be causing the problem. The battery was replaced and the vehicle software was updated. However, the instrument cluster continues to intermittently go completely black. The dealer has now indicated that the complete instrument cluster may need to be replaced. I am reporting this condition because I believe the sudden loss of the speedometer and other critical driver information while operating the vehicle presents a potential safety concern. I respectfully request that NHTSA document this complaint and review whether similar instrument cluster/display failures have been reported by other owners of 2021–2024 Cadillac Escalade and Escalade ESV vehicles and whether further investigation may be appropriate. Thank you for reviewing this safety complaint. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine was replaced at 70,000 miles by warranty by GM and now at 110,000 miles as in the new engine has the engine is given the same issue again

On [XXX], while driving my 2023 Cadillac Escalade ESV from the Salt Lake City area toward Las Vegas, the vehicle developed a serious loss-of-power condition in Utah. I contacted OnStar, exited the highway, and waited at a gas station. OnStar arranged towing to a Cadillac dealership. GM records document the tow at approximately 56,644 miles. At the dealership, I reported the loss of power. After initially being told they were too busy, I waited about 10 minutes and was then told the vehicle was ready. After returning to the highway, the vehicle suddenly lost power again at approximately 70 mph. Pressing the accelerator did not produce normal acceleration, creating a serious risk of a highway collision. I immediately returned to the dealership. The dealer then performed another repair. The invoice states the Service Engine Soon light was illuminated, soot level was 255%, and a service regeneration was performed. I was charged $406.16 and was again told the vehicle was ready. After leaving again, the same loss-of-power condition occurred. After safely exiting the highway, I recorded video showing the vehicle at approximately 38 mph with little or no acceleration response and the check-engine light illuminated. I returned to the dealer for a third time. The dealer then kept the vehicle, stated the repair was covered under warranty, and provided a rental. The vehicle has remained under repair since July 21. I have not received a clear explanation of the root cause or complete repair details. I have videos, towing records, repair documents, photos, and GM correspondence. I am concerned this repeated sudden loss of propulsion at highway speed could cause a serious crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While traveling at 75 mph, our SUV suddenly lost power going uphill. We barely reached the crest and were able to coast down to a safe place off the highway. We were stranded 300 miles from home and nearly 100 miles from the closest Cadillac dealership, sitting on the side of the highway with my family for three hours before someone could pick us up. The cause was a catastrophic bearing failure in the L87 engine, requiring the entire engine to be replaced. Thankfully, we were able to get off the highway safely. If the engine had completely locked up at 75 mph, this could have caused a serious or even fatal accident.

my 2023 cadillac escalade esv, was having issues when it had about 50-60 k miles, when it was in park hen shift to reverse it would jerk all the time, also my engine started to act up as well, I took it to the cadillac dealer and like always could not identify the problem, when the had the recall or engine put thicker oil, like that was going to resolve the problem well my engine started to misfire, did not want to accelerate started shaking the smoke came out, engine lights came on, had to tow it to the cadillac dealear now they are telling me if i got the extended warranty, i did but the issue is with them engine failure, being in the escalade with 3 small children and 8 mo. pregnant is scary, I want GM to do a buyback on this affected ESCALADE l. what if it would have caught fire, would like help to get GM to buyback

XXX around 10:30pm I was driving on the expressway about 65mph when the car lost power and turned off without any warning. It immediately shifted into neutral without me shifting gears. I was stranded in the right lane at night with cars driving by. I was extremely nervous I was going to be rear ended. I was able to pull over to the right shoulder on the expressway and then the car wouldn’t start. I had to have it towed to my house. I tried to start it once I got home and it will crank but not start. The car is at the dealership near my house and they have confirmed that my car has engine problems and needs a new engine. The technician said, “It just locked up on you.” Car’s engine still under 100k miles! Car has not being inspected by any other person besides Cadillac dealer. I did not receive any warnings lights or symptoms before car just turned off car started and run just fine all day. I provide all maintenance to the car. I also do oil changes every 5,000 miles because I use this car for my work. I bought the car in December of 24 in [XXX] when it had 5,000 miles on it. I was assured it had no issues then. I have provided all the necessary maintenance. I am now being told a new engine will cost nearly $16,000 with over a months wait to repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VIN [XXX] I did the engine recall. All documented in Braman Cadillac. After the dealer gave me the clear after recall check, they did the GM change of oil etc. But i recently had an afrer recall failure with knock sounds coming from the engine. It is on 3 videos I saved, conditions were while iddle, while driving, while accelerating and braking. so vehicle motionless still had the sound. I had loss of power a few months ago, that I didn't associate to this recall until this sounds that I couldn't reproduce when took the car in, but it is on video. At this point I want my engine replaced and I need help with it as the solutions given from dealership are insuficient given the scope of problem. the car obly has 37k miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving and the highway speed was about 55 mph and suddenly the car shut off and I was in a very dangerous spot

The night vision camera lens on my 2023 Cadillac Escalade ESV cracked from what appears to be road debris during normal highway driving. No collision occurred. The crack — a star pattern consistent with a rock strike — was discovered during a service visit on December 1, 2025 (RO 502394, 37,314 miles). I was not aware of the failure prior to that visit, meaning the safety system may have been inoperative for an unknown period. The lens is positioned very low on the driver side grille with no protection — directly in the path of road debris at highway speeds. This placement of a standard glass lens on a safety-critical system appears to be a design defect. Research confirms multiple Cadillac owners across the Escalade and XT6 have reported identical cracking from road debris, suggesting a systemic issue across GM night vision systems. Replacement cost is $1,701.23 and requires a proprietary tool available only at Cadillac dealers. GM has categorized this as a road hazard requiring an insurance claim rather than addressing it as a design defect.

On XXX, Dimmitt Cadillac of Pinellas Park confirmed three tires on my 2023 Cadillac Escalade ESV (VIN: [XXX]) at 3/32" tread depth with alignment wear damage — unsafe for highway travel at 41,796 miles. A fourth tire replaced via warranty at 20,586 miles is now at 7/32". All four tires are destroyed or degraded. This alignment condition was never identified or communicated across six service visits at two authorized Cadillac dealerships spanning March 2024 through December 2025, each including tire rotations and multi-point inspections by certified technicians. It was mentioned once on August 1, 2025 as a routine upsell with no urgency, no description of existing damage, and no warning that tires were being destroyed. The vehicle showed no symptoms of alignment loss — no pulling, vibration, or handling anomaly. No collision, pothole strike, or road hazard occurred. The condition developed within two years and 25,000 miles of purchase with no identifiable external cause, raising the possibility of a chassis or suspension defect affecting other 2023 Escalade ESV vehicles. Dealerships: Ed Morse Cadillac Tampa, 101 E Fletcher Ave, Tampa FL 33612 — Dimmitt Cadillac Pinellas Park, 3333 Gandy Blvd, Pinellas Park FL 33781. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)