2023 Jeep Grand cherokee

On [XXX], while traveling southbound on [XXX] south of Santee, South Carolina, my vehicle lost its passenger-side rear coil spring. I was towing a trailer and initially attributed the vehicle's low rear stance to the trailer’s weight. After arriving in Bluffton and returning the trailer, the rear remained low. I looked underneath the vehicle and discovered the missing spring. On [XXX], AutoNation CDJR Hilton Head confirmed the missing spring and refused to let me drive the vehicle, warning that doing so put me in grave danger. The repair cost exceeded $1,300. A detached rear coil spring presents an evident safety hazard: it can compromise the vehicle's handling and control, and the spring itself can become a dangerous roadway obstacle or projectile, threatening other motorists. I subsequently received a recall notice addressing this issue—the third rear coil spring recall since production of this model year began. Jeep has refused reimbursement because the incident occurred before the recall. Jeep has also refused to acknowledge that the driver-side rear coil spring still requires inspection and any necessary repair under the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

the rear cross traffic warning and blind spot warning DO NOT ALARM if you have an iphone connected to Carplay when you start the car and that iphone is on silent. I would think that a critical safety feature like this would be completely separate from connected devices. I almost backed into a child crossing on a bike because of this failure. I contacted Jeep to let them know of this issue and got a vague email saying Jeep had evaluated the situation and declines to buy my vehicle back (which I never requested, I just want them to fix this safety issue). We have two jeep grand cherokees in our household, a 2023 and a 2021 and both vehicles have the same issue. It fell on deaf ears with Jeep from a concerned consumer, I hope you can address if further.

While driving in active traffic at approximately 6 PM, our 2023 Jeep Grand Cherokee 4xe experienced a catastrophic, sudden loss of propulsion/driving power with no prior warning. The vehicle would not switch to gas, completely died, and refused to restart even in e-Save mode. A dashboard warning appeared: 'plug in vehicle for battery conditioning.' We were stranded in an active lane of travel and nearly rear-ended before securing police assistance (911 call) and a AAA tow. This directly mirrors known safety risks regarding sudden loss of power (Recall 78C / NHTSA 25V766) and high-voltage battery failure.

I received a letter that there was a recall on my vehicle. The letter also stated there was no remedy and that all cars may not be effected. I took my car to the dealership and had it checked out and learned one of the rear coil springs is indeed bowed out and not particularly safe to drive.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the remedy parts were not yet available to complete the recall repair. A dealer was contacted and confirmed that the remedy parts were not yet available. The dealer referred the contact to the manufacturer for further assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue and offered to have the contact pay out of pocket for the repair of the vehicle.

While driving my 2023 Jeep Grand Cherokee Limited at approximately 25 mph in October 2025, the right rear coil spring unexpectedly ejected from the vehicle. I immediately felt the vehicle drop and become unstable. Although I was able to maintain my lane, I believe the relatively low speed was an important factor in my ability to maintain control. I subsequently retrieved the detached coil spring from the roadway and photographed the components and affected suspension. This failure occurred despite the vehicle having previously completed FCA safety recall 64A on July 17, 2023. An authorized Jeep dealership later confirmed that the right rear coil spring and isolators were missing and replaced the components under my extended service contract. I was required to pay a $250 deductible. I am concerned that the vehicle experienced the precise safety hazard the original recall was intended to prevent. Had this occurred at highway speeds, the potential consequences could have been substantially more severe.

My vehicle auto high beams do not work when in the auto position this is a similar issue to recall 12b that my vehicle was not included in!

On April 21, 2025, at approximately 6:30 a.m., I was operating my vehicle on a public roadway near the intersection of 98th Street and Indiana Avenue in Lubbock, Texas. While I was traveling at approximately 45 miles per hour, another driver operating a pickup truck pulled out of a grocery store parking lot directly into my path of travel. The truck entered the roadway in front of my vehicle, leaving me unable to avoid a collision. The front of my vehicle struck the side of the pickup truck, resulting in a significant T-bone collision. Following the accident, the driver of the pickup truck admitted that he had been eating a breakfast burrito and had looked to his right but failed to look to his left before pulling into the roadway. VEHICLE DAMAGE AND AIRBAG FAILURE The collision resulted in approximately $20,000 in damage to my vehicle. Despite the substantial front-end impact and the approximate speed at which I was traveling before the collision, the airbags in my vehicle did not deploy. The failure of the airbags to deploy during this collision raises serious concerns regarding the proper operation of the vehicle’s supplemental restraint system and whether the airbags functioned as designed. I am requesting that the circumstances of this accident be reviewed to determine whether the failure of the airbags to deploy was the result of a defect, malfunction, or other failure of the vehicle’s safety systems.

I am writing to formally request a review of an unresolved safety recall on my 2023 Jeep Grand Cherokee. I recently received a notice regarding safety recall 89D/NHTSA 26V-562, which indicates a serious rear coil spring hazard. Currently, replacement parts are unavailable, still being developed and no remedy has been provided. Because this defect poses a severe safety concern, I cannot safely drive the vehicle. Being left without safe transportation-through no fault of my own-creates an extreme hardship. Under federal standards and manufacturer responsibility, owners should not be stranded or forced to drive unsafe vehicles waiting indefinitely for backordered parts that have been unsuccessfully developed two times already. I am requesting that Jeep corporate authorize a free loaner vehicle or full vehicle buy back at my local dealership; [XXX]. Please contact me promptly at [XXX] with a case reference number and details on how my alternate transportation will be covered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to complete the recall repair was not yet available. The dealer was contacted by phone. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue by phone.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while stopped at a traffic light, the vehicle lost motive power and failed to restart. The electrical functions became inoperable. The vehicle was unable to restart, and Police assistance was needed before the vehicle was towed to prevent a crash. A Police report was filed. The contact stated that the failure had occurred on several occasions. The vehicle was previously taken to a dealer, where the battery was replaced; however, the failure persisted. The vehicle was recently towed to a dealer, where it was diagnosed and determined that the array fuse had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure by telephone, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 5,376.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was stopped at a stop sign, there was a sound as if the vehicle had been rear-ended. The contact became aware that the spring and a rubber mount had detached and fallen from the rear passenger’s side of the vehicle. The contact picked up the parts and moved the vehicle off the road. The vehicle was taken to a certified mechanic, and the contact was informed about NHTSA Campaign Number: 26V562000 (Suspension). The dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 42,000.

Here is the issue: vehicle sat all evening (an 8 hour shift) in the warehouse parking lot and it misty rained, so probably high humidity as well, the entire time. When I got in it at the end of my shift, and started it, cycling 3 times hoping the issue would clear, it had lost all electric power steering assist. The red steering wheel icon came on, lane‑keep assist disabled, traffic sensing disabled, and ACC showed ‘ACC Unavailable – Service Required.’ I limped the vehicle home - highly unsafe - to a dry somewhat environmentally controlled garage waiting for the roadside assistance tow truck to grab it next morning. When the towtruck driver arrived, he hopped in the vehicle, started it up, and it was as if nothing happened last night this dry, sunny morning. That must be a short somewhere. I spoke with Jordan at Dave Dennis CJDR in Dayton, OH, right away they said they checked it out, found old code U0131, cleared it, were not able to repeat the issue, and come get it. A few days, and much frustration later, I found this FOIA file, uploaded below, along with weblink [XXX] discussing a, quite concerning, to me, "known grounding issue" with "G908A faulty grounding." I have no indication on the below also attached invoice that that grounding issue was ever even checked, so I remain very concerned! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from underneath the front and rear of the vehicle. The vehicle was taken to an independent mechanic where the technician diagnosed the vehicle with suspension failure of the ball joints, control arms, and steering knuckle. Additionally, the steering wheel was constantly pulling to the left while driving. The manufacturer was notified of the failure, and the dealer was contacted. The failure mileage was 22,000.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 60–65 MPH, the vehicle made a rattling sound. The following day, the vehicle was taken to the dealer, where a technician installed a screw to secure a hanging plastic panel. However, the issue recurred while driving 45 MPH. Upon returning to the residence, the contact inspected the hanging plastic panel and retrieved a detached bolt that had fallen inside. The contact believed that it was a chassis bolt. The contact's friend secured the bolt in place with a small wrench. Another service appointment was scheduled with the dealer. The manufacturer was notified of the failure by phone. The failure mileage was approximately 50,000.

I was driving my 2023 Jeep Grand Cherokee and the rear passenger side suspension spring came out of my car and caused significant damage to the underside of my vehicle. I was traveling at or around 60 miles per hour. The vehicle is currently sitting at the dealership awaiting repair. The dealership stated that the damage was the result of a recall on my vehicle. Recall number 89D NHTSA campaign number 26V562. There was no warning before or when the incident occurred. The dealership stated that the damage is around 4000.00.

Severe front end noise left and right side steering feels loose rear suspension also makes clunking noises and doesn't feel safe to drive transmission doesn't shift properly make a thumping noise when putting vehicle in drive or reverse very poor fuel economy 6.5 to.7.8 miles mpg

I am filing a complaint regarding the front fascia/bumper on my 2023 Jeep Grand Cherokee. The front fascia is separating and developing a visible gap near the headlight and adjoining body panel. I contacted Jeep Customer Care and was told there was no recall for this condition and to have the vehicle inspected by a Jeep dealership. A dealer later suggested the condition could possibly be related to prior body damage or repair based on panel alignment and possible paintwork. However, I have not been provided documentation identifying a specific damaged component or establishing that prior damage caused the current separation. I subsequently learned that Stellantis issued STAR Online Case S2223000075, “Front Fascia Cover Gaps And Or Poor Fitment,” addressing front fascia fitment concerns. My vehicle is experiencing separation/gapping in this same general area. I have also personally observed and photographed several other Grand Cherokees displaying similar-looking gaps near the fascia/headlight area. I do not know their accident or repair histories and cannot state that they have the same cause. I am requesting that NHTSA review this complaint with any similar reports and determine whether the fascia attachment system, retainers, mounting tabs, clips, brackets, or related components can allow the fascia to progressively separate during normal use. I am concerned that this may extend beyond a cosmetic issue if the fascia or associated components can become loose while driving. I have photographs, dealer information, and Jeep Customer Care documentation available upon request.

- The high-voltage (HV) battery system and related hybrid control processor (HCP) software — repeatedly, across three separate incidents (Jan 2026 coolant heater/HCP fault, June 2026 front axle disconnect fault, Sept 2026 full HV battery replacement). Also affected: front axle disconnect actuator (drivetrain). Yes, available for inspection — vehicle is at Chrysler Dodge Jeep Ram of Clifton Park. - Recall 68C: HV battery fire risk (owners told not to charge, park away from structures). Recall 73C: possible loss of drive power while driving, increasing crash risk. Recall 20C: head restraints failing to lock, increasing injury risk in a crash. - Yes — confirmed and repair attempted by an authorized Stellantis dealer (Chrysler Dodge Jeep Ram of Clifton Park) on three separate repair orders (RO #106187, #109788, and the current September 2026 visit), with documented diagnostic trouble codes each time (P29BB, C1463, and the current critical HV battery code). - Inspected/repaired by the authorized dealer under manufacturer recall directives (FCA/Stellantis) each time. No police or insurance involvement, since no accident occurred. - Yes — Check Engine Light (Jan 2026, code P29BB), Service 4WD light (June 2026, code C1463), and Check Engine Light again (Sept 2026, current critical HV battery code). Recall notices (68C, 73C, 20C, etc.) were also received separately as advance manufacturer warnings before some of these symptoms appeared.