2019 Acura Ilx

I am writing to formally raise a concern regarding the handling of a safety recall repair performed on my 2019 Acura ILX at Maus Acura of North Tampa. I initially brought my vehicle in to address a safety recall related to the brake master cylinder. As explained in the recall notice, the issue involved contamination of the brake fluid that could affect braking performance. The dealership proceeded with replacing the brake master cylinder, as expected. However, the situation became significantly concerning following the completion of the recall service: After the recall repair was completed, my vehicle would not start and had no power. The dealership later informed me that a voltage spike during battery installation damaged the PCM, requiring replacement. The PCM was subsequently replaced, and the vehicle was returned to me. In addition to this, I experienced further issues after retrieving my vehicle: My second key was no longer functioning, which required an additional visit to the dealership for reprogramming. More importantly, I am now experiencing a new issue that did not exist prior to the recall service: when I am stopped (for example, at a traffic light) and holding the brake pedal, the vehicle vibrates noticeably. This ongoing vibration is particularly concerning because: It began only after the recall repair and related work were performed. It affects the normal operation and comfort of the vehicle. It raises questions about whether the repair process may have introduced additional mechanical or engine-related issues. At this point, I am very concerned about the overall quality of the service performed and the series of problems that occurred immediately after what should have been a straightforward recall repair.

My 2019 Acura ILX (VIN: [XXX] , 69,349 miles) is experiencing severe, dangerous brake system failure directly matching Acura Safety Recall RN5 / NHTSA Campaign 25V859 (Brake Master Cylinder). The vehicle does not stop properly. Due to the hydraulic malfunction of the defective factory master cylinder, the brake pads are overheating and melting quickly. The vehicle is unsafe to operate on public roads.I contacted multiple authorized local dealerships, including Grubbs Acura in Grapevine, TX and Park Place Acura, and both confirmed they cannot perform the safety repair because the manufacturer has not provided the necessary recall parts. I escalated this urgent safety issue to American Honda’s corporate support line (1-888-234-2138). A corporate supervisor called me back but failed to provide a resolution, an emergency parts allocation, or alternative safe transportation.The manufacturer is currently unable to supply critical safety remedy parts for an active, catastrophic brake failure, and they have refused to provide a temporary loaner or rental vehicle to mitigate the hazard. I am filing this urgent complaint because I am stranded with an undriveable vehicle due to a critical safety defect that the manufacturer cannot remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Acura ILX. The contact received a notification of NHTSA Campaign Number: 25V859000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 25V859000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not available. The narrative for the recall on the website indicated that parts were available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owned a 2019 Acura ILX. The contact stated that while reversing, the backward collision avoidance system activated without any objects or persons behind the vehicle, and the vehicle abruptly stopped. The backup sensor did not sound, and the vehicle then shifted into drive, and the vehicle independently accelerated. No warning lights were illuminated. The air bags were deployed. No injuries were sustained. A police report was filed. The vehicle was towed to a salvage yard, where it was determined that the vehicle was totaled. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

The manufacturer is failing to fix the associated recall RN5 NHTSA# 25V-859

The contact owns a 2019 Acura ILX. The vehicle was taken to be inspected, and the contact was informed that the VIN might be associated with NHTSA Campaign Number: 25V859000 (SERVICE BRAKES, HYDRAULIC). The vehicle was taken to the dealer, and the contact was informed that the part to do the recall repair was not yet available, and the part was on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to an independent mechanic who inspected the vehicle and informed the contact that the braking system had passed inspection. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My brake pedal randomly sinks to the floor. I have been close to rear ending the vehicle in front of me due to this issue. My car has been to the Acura dealership on three different occasions complaining of this issue but nothing was ever found. The tech was unable to replicate the issue.

The contact owns a 2019 Acura ILX. The contact stated that while driving 50 MPH downhill, the vehicle accelerated unintendedly and was pulling from side to side. The contact firmly held the steering wheel to keep the vehicle in the intended lane. Additionally, the contact depressed the brake pedal simultaneously, but the vehicle hesitated to respond, causing the braking distance to be extended. The contact was able to pull over to the side of the road. The messages "Collision Mitigation Braking System Problem", "High Beams Problem", "Lane Departure Failure", and "Adaptive Cruise Control Failure" were displayed. The contact was able to drive to the residence. The vehicle was taken to an Acura dealer, where it was diagnosed that the sensing system cameras needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the local dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

Brakes sometimes do not work. Brake pedal is pressed down to the floor with no resistance sometimes. The brakes need to be pumped multiple times in order to stop. This is a huge safety concern and more more serious than any other recall that we’ve had on our vehicles.

ADAS LKAS Camera Module - 36160-TX6-A03-M1 failed under 100K miles - causing all ADAS functions to have suspended semi-permanently until replacement of camera — DTC U3000-49 “Multipurpose Camera Unit Internal Electronic Failure”, needing new 800$ camera + 800$ calibration at dealer. Common issue on ILX, as well as multiple other Honda models w/ADAS features. Camera module reaches approx. 136 degrees fahrenheit.

The contact owns a 2019 Acura ILX. The contact stated while driving 55 MPH, the vehicle decelerated and stalled. The contact was able to coast to the side of the road and had the vehicle towed to the residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 107,000.

Reporting intermittent brake failure, where brake sank to the floor on the first press without any effect of slowing the vehicle. Fortunately, in each instance, on the second press the brakes functioned normally and slowed the vehicle, so no accident or injury occurred. The first incident was in May 2022 after driving over a speed bump -- at the time I assumed user error and did not report the incident. The brakes failed a second time in March 2025 when descending a hill at 35 mph, and a third time in April 2025 after U-turning on a hill at low speeds. At that time, I opted to tow the car to the dealer for a repair. The dealer found no brake issues on inspection/testing, but after finding another case report recommended replacing the master cylinder. Of note, this is similar to NHTSA recall 23V-458 for other Acura/Honda models from 2019/2020 where there were issues with the master cylinder, but the Acura ILX was not included. There was also a NHTSA Acura Service Bulletin 22-014 from 2022 advising of a search for Acura 2019 ILX vehicles with an intermittent brake issue. I have also attached my correspondence with Acura.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle occasionally failed to start, and occasionally after shifting to drive(D), the vehicle stalled. The power steering and stability-trac warning lights remained illuminated during the failure. The vehicle was towed on three separate occasions. The contact linked the failure to NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE). The vehicle was taken to a dealer and the failure was linked to the recall; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000. Parts distribution disconnect.

To Whom It May Concern: I am writing to express my serious concerns regarding the safety recall (NHTSA Recall No. 21V-215) for the fuel pump on my 2019 Acura ILX, VIN [XXX] . While I appreciate that American Honda has issued this recall, I am deeply troubled by the lack of available replacement parts and the company's decision to prioritize repairs only for vehicles currently experiencing symptoms. This approach fails to adequately address the safety risks for all affected vehicles and owners. The recall notice clearly states that the defective fuel pump impeller can deform over time, potentially causing the engine to stall while driving and increasing the risk of a crash. By delaying repairs for vehicles not yet exhibiting symptoms, American Honda is placing owners like myself at unnecessary risk of experiencing a dangerous malfunction while operating our vehicles. I have contacted several Acura dealerships, all of which have confirmed they have limited or no parts available to complete this critical safety repair. This situation is unacceptable given the serious nature of the defect and the potential consequences of a fuel pump failure. I urge American Honda to take immediate action to: 1.Accelerate production and distribution of replacement fuel pump modules to all authorized Acura dealers. 2.Offer loaner vehicles or alternative transportation to all affected owners until repairs can be completed. 3.Provide a firm timeline for when all affected vehicles will be able to receive the recall repair. 4.Consider expanding reimbursement eligibility to cover preventative repairs owners may pursue given the delays. American Honda has a responsibility to promptly remedy this safety defect for all affected vehicles, not just those currently exhibiting symptoms. Failure to do so in a timely manner may expose the company to increased liability and potential legal action. CC: American Honda Motor Co., Inc. & Florida States Attorneys Office INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.