2020 Audi A5

Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.

The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as exiting freeways at high speeds. When this occurs it is terribly distracting and could cause an accident. The problem has been re-produced by my dealer. They said it needed a software upgrade and performed that. It worked better for a couple days but is now back to rebooting spontaneously. There were no warning lamps or messages indicating the fault will be occurring. It just reboots and the MMI goes totally blank for about 20 seconds while the system reboots. There seems to be no rhyme or reason to when it will reboot. I can drive for 20 minutes and it may happen 4 times and then another time drive for an hour and never have it happen. Lately, it has gotten so bad I drive my son's car if it is available due to the safety concerns.

The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots the screen goes black and all associated MMI functions become inoperable for seconds to minutes. It then restarts and often makes me log back in before I am able to use it again. It happens multiple times, sometimes over a dozen in a short drive and often happens just several minutes apart. It has rebooted while I am pulling into my garage, parking, or backing up and actively using the cameras which poses a serious safety issue. It also occurs often when using bluetooth which can be a distraction, pulling my eyes off the road to grab my phone. This seems to be a widespread problem with Audi MMI which has not been addressed and is a safety concern for all models affected. The dealerships know it is happening due to the amount of complaints, but will not update software and want me to pay a diagnostic fee + upgrade + labor.

Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebooted on me which abruptly stop streaming what was behind me, my neighbor was also backing up and thankfully I spotted them on my rear view mirror and stop in time before we collided.

The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operation. This issue occurs without warning and is intermittent, making it unpredictable. Observed Symptoms/Events: Complete Loss of MMI Functionality: The screen goes black, and all associated functions (navigation, radio, Bluetooth, vehicle settings, climate control interface, rearview camera, etc.) become inoperable. Random Occurrence: The shutdown can happen at any time, regardless of driving conditions (e.g., stationary, low speed, highway speed). There appears to be no consistent trigger. Duration of Outage: The MMI system typically remains off for a period ranging from a few seconds to several minutes before spontaneously restarting. In some cases, the system may not restart until the vehicle is turned off and on again. Impact on Other Systems: While the primary issue is with the MMI, the owner reports concern about potential impacts on critical vehicle functions that utilize the MMI display (e.g., rearview camera when backing up, warning messages displayed on MMI). No Warning Indicators: No specific warning lights or messages appear on the instrument cluster immediately preceding or during the MMI shutdown. Repeatability: The issue is not consistently repeatable on demand, but it has occurred multiple times since its initial manifestation. Potential Safety Risk: The random shutdown of the MMI system poses potential safety concerns due to: Distraction: Unexpected system failure can be distracting to the driver, potentially diverting attention from the road. Loss of Critical Information: The MMI displays crucial information such as navigation directions, rearview camera feed, and certain warning messages. A sudden loss of this information can compromise driver awareness, especially when maneuvering or in complex traffic situations.

Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, navigation, as well as everything else that is controlled by the Audi MMI system.

The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more frequently. Navigation, car play and the radio are affected. It is startling when the radio turns on when it was previously turned off. It is not possible to use the navigation system. The concern is that the MMI controls other important functions and it's unclear if they will continue to work. Additionally, a linked phone restarts the Audi ap so using its navigation system (not in car play) is affected. I have to turn Bluetooth off so the car won't recognize the phone. I have reset the MMI multiple times, reentered my email and password and/or PIN. Nothing works even with assistance from Audi software service. The car is virtually undrivable and incredibly disappointing that Audi is doing nothing about solving the problem.

2020 Audi A5 started randomly rebooting (MMI software) around mid April 2025, It happens I’d say every 5-20 minutes and it repeats all the time. The fact that Audi/VW won't cover the cost to update their buggy software is very frustrating. I have notified Audi USA about the issue and am awaiting a response if they will cover the labor cost @ Prestige Audi in Denver, CO

The MMI constantly reboots itself. I have had the car to two dealers and despite software updates, the problem continues. As a result of this, while I have been in reverse the cameras will automatically turn off,

The computer of the car (the MMI) is constantly rebooting. Once I turn on the vehicle it’ll start up normally and after about 1 minute or two it’ll go black and everything will restart.

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No symptoms prior to this happening; it is widely reported at online forums. No users have been able to have this corrected even at the dealer.

About 3 weeks ago, the MMI screen began restarting over and over again and at times would reset when backing up and using the rear view camera. I have attempted restarting the MMI multiple times to no fix. I have also reset the MMI to its original settings and still the system keeps restarting. Sadly, this seems to be an issue occurring to multiple 2020 models according to multiple complaints online. Audi seems to be aware of the issue and there is a mixed response from Audi dealers on a fix. Some seem to suggest expensive options while others “fix” the issue only for it to continue to happen.

The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup camera display and any cross traffic warning that may of been there.

The MMI system in the car constantly reboots and does not work for more than 30 seconds

My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs my navigation (not through my phone) and music by connecting to my phone with Bluetooth. It also shows me my backup camera and diagnostics with the car. Safety is affected by distractions, not knowing where to go, irritation. No dealership has inspected or been able to reproduce the issue. No other issues came before the MMI began restarting.

Vehicle's MMI and screen shuts off and on randomly even if the car system is off. Cannot use backup camera, or steering wheel controls while driving due to the system shutting down. Yes. Audi of Springfield MO Yes. Audi of Springfield MO No. Happened after the dealership did an update on the vehicle.

MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the system shuts down, reboots and continues to shut down and reboot repeatedly throughout the duration of the drive. They system only stays operational for a few seconds to a few minutes at a time. This has been happening ever since I purchased the vehicle in 2022, however it used to be sporadic, occurring only once a month or so. Recently is has been occurring daily and the MMI system is now completely unusable.

Infotainment system restarts every 2 minutes. The entire system is unusable. This affects my safety because the radio static would come on every time it reboots at a loud volume. It is very distracting as it happens at every reboot revery 2 minutes. The screen keeps turning on and off is also very distracting. This has not been inspected by anyone but me. I see this problem surfacing online everywhere: [XXX] No warning message. First appear in March, restarting every few hours, but last few days it restarts every couple minutes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car has a very loud sequence of high pitched beeps accompanying a “SOS EMERGENCY CALL FUNCTION MALFUNCTION” warning light that comes on and stays on. It is a major driving distraction when the warning beeps suddenly come on (up to six sustained times in a row). The diagnosis of this was that the antennae needs replacing due to water ingress with an estimate from dealership of $2500. Additionally, the MMI randomly powers off and then reboots every couple of minutes. This again causes major safely issues as navigation is suddenly gone when the screen turns black, and then loud music starts playing on the radio (which was not playing previously) when it automatically reboots. I have to try and turn off blaring music and readjust navigation in the midst of driving. There are also a number of screens I have to navigate answering after the reboot which again causes driving distraction. The dealership said there were no fault codes so I would have to invest in a software update with an estimate of $700 which may or may not fix the problem. If the problem is not fixed, the entire MMI would have to be replaced with an estimate of $7000. All of these lights and warnings and screen changes and screen prompts essentially makes the car not drivable due to the extreme distractions implicating safely and focus

MMI turns off about every 2-mins and restarts on its own. Everything(Radio+navigation+Airplay+Sound) restarts and its extremely distracting while driving(missing turns+Disconnect hans off calls etc).This has been going on for approximately 4 days.