2024 Buick Envista

a software glitch that causes the instrument panel display to intermittently black out or go completely blank. This safety recall (NHTSA Campaign Number 23V744 / GM Recall Number A232424320) impacts the vehicle's electrical system, specifically targeting the Virtual Cockpit Unit (VCU) module. Core Issue & Symptoms Blank Dashboard: The primary symptom is an instrument panel that intermittently blacks out.

1. Instrument Panel Display Blackout (NHTSA Recall 23V744000)The Issue: A software bug in the Virtual Cockpit Unit Module (VCU) can cause the instrument panel display to intermittently go blank at vehicle startup or while driving.The Risk: Losing visibility of speed, fuel levels, and critical warning lights increases the risk of a crash.Affected Vehicles: Approximately 6,289 Buick Envista units are affected.The Remedy: GM is updating the VCU software free of charge. This update can be performed either over-the-air (OTA) or by taking the vehicle to a Buick Dealership. The GM reference number for this recall is A232424320.

The data screen for navigation has gone blank several times. A few times previously but 3 times in the past 2 days. The speedometer is viable but not the radio or navigation. Adaptive cruise control has occasionally alerted that it is not available & shuts off on its own. An alert yesterday stated power steering needs to be serviced but nothing is wrong. The car has turned off as I started to pull out into traffic & turned back on its self 3 times today. One time in the morning on my way to the gym at a stop light when it turned green when I went to proceed the car turned off and turn back on its self, leaving the gym pulling out of the parking lot pulling out into traffic it turned off & back on by itself & this evening after stoping at a store I stopped at the exit & when I went to pull out in traffic the car turned off & back on again by itself. Also the delay wipers do not come on themselves.

Driving and everything on my dashboard goes black. Also issues with false blind spot detections.

My son's car was hit by this Buick while he was making a right turn. The driver of the Buick was not paying attention and thought he had already turned. She accelerated into him and AEB did not prevent it. We are not sure why this Buick's ADAS failed. It is not our car, but that of the person who hit us. I don't know the answers to the above question as we were not the driver and it is not our car. Our concern is how could the car allow such an impact to occur especially at low speed. Video from our car showing the accident is here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Buick Envista. The contact stated that while driving at various speeds, the instrument cluster and the infotainment system went blank. The vehicle was taken to the dealer on several occasions, and the contact was informed that no cause for the failure was found. Additionally, the vehicle failed to start and made an abnormal sound while struggling to start. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Upon investigating the issue, the contact related the failure to NHTSA Campaign Number: 23V744000 (Electrical System); however, the VIN was not included in the recall. The dealer printed a copy of the recall information to add to the diagnostic report. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 45,882.

The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the contact felt a hard kick when the vehicle accelerated. The instrument cluster was blank. No warning lights were illuminated. Recently, while attempting to start the vehicle, the vehicle failed to start. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that there were no open recalls associated with the VIN. The dealer requested that the contact pay for a diagnostic test. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was made aware of the failure but did not assist. The contact was informed that there were no open recalls on the VIN and that the vehicle was over the warranty mileage limitation. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.

I am writing to report a serious and ongoing safety issue with my vehicle. While I was actively driving in traffic, my car suddenly shut off completely without warning. This occurred while the vehicle was in motion, creating an immediate and dangerous situation. During this incident, the steering wheel locked up multiple times while I was driving, making it extremely difficult to control the vehicle and safely maneuver through traffic. This put not only my safety at risk, but also the safety of other drivers on the road. In addition to this, there are multiple mechanical and safety-related issues with the vehicle: •The driver’s seat is stuck and cannot be adjusted. •The front doors will not lock. •The back doors will not unlock. These issues significantly increase the risk of injury or harm in the event of an emergency, accident, or even while the vehicle is parked. Given that the vehicle shut off in traffic and experienced steering lock while driving, I do not feel the car is safe to operate. I am requesting that this matter be reviewed urgently, as this vehicle presents a serious safety hazard to myself and others. Please advise on the next steps for inspection, coverage, or resolution as soon as possible. Thank you for your prompt attention to this matter

What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The brake system failed, specifically involving the brake master cylinder and/or electronic brake booster assembly. The vehicle and affected components are currently available for inspection at a Buick dealership. How was your safety or the safety of others put at risk? Answer: The vehicle experienced a complete loss of braking while in motion. The brake pedal did not provide normal stopping capability, and the vehicle did not slow or stop as expected when the brakes were applied. This created an unsafe driving condition due to the inability to stop the vehicle using normal braking input. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Yes. The vehicle was inspected by a Buick dealership following the incident, and the dealer confirmed a failure of the brake master cylinder and/or electronic brake booster assembly. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The vehicle has been inspected by a Buick dealership. General Motors Customer Assistance has been contacted regarding the issue. No police report was filed, as no collision occurred Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: There were no warning lamps, messages, or symptoms prior to the incident. Warning messages and indicator lights appeared at the time of the failure, including brake system warnings, Stabilitrak, and steering assist reduced.

Sunroof glass shattered on I-5 south approx 1215pm just before the Nisqually exit. We looked for cause of the incident but could not find debris/rocks that could've been the cause. Also, there wasn't much glass inside the car, the remnants puckered upwards. The glass shatter seemed to come out of the blue; weather was grey but no rain or sprinkles at the time. We pulled over at the next exit which was Nisqually to look at the damage and to tape up the car.

I filed and submitted my paragraph yesterday and have not heard a word. My son was in the back seat when it happened and he is extremely traumatized in getting back into a vehicle. My car was purchased in 2023 and it is a 2024 and is non drivable due to the engine explosion while driving in 14 degree weather on a two lane high way with my 6 and 7 year old in the back seat. My engine exploded and I no longer have my brand new car I was once so happy about. I hope this is reviewed and someone takes this seriously. I didnt have my brand new car for even 2 years and now I am just out of an option. My car is at the dealer ship and im praying I get good will out of this. I cpuld have been hit on the high way, traffic on coming while I had to merge off the highway as lastly as I could when I felt the explosion.

On December 3rd I contacted roberts-Robertson Chevrolet in Excelsior springs where I purchased my brand new 2024 buick envista. I told them my engine light is on, we scheduled service for 4 days later, the engine light shut off, i contacted them on the 13th telling them it is back on and now i am concerned if it is safe, while speaking to the representative will not share her name, until I am contacted, the service representative, I asked her yestersay at 1 pm cst over the phone if I was safe to be driving my kids to places with the engine light back on or should we be worried. She exact words stated your safe to keep driving, she said if anything. It might not start right away after driving and turning it off. But thats the most it will do. Not even two hours later, im driving my car and its 14 degrees, the car shakes, and I get an emergency shut off immediately nowessage on the screen. As soon as I got pulled over, the place it happened, all my oil just rapidly leaked out. I was told by my someone who works there to light a fire to my car so if the dealership doesnt stand behind it. At least id have an insurance claim. I clearly did not listen to that illegal advice. I am beyond upset. My kids are scared to death when it comes to getting back in the car. I had to pay 200 dollars to get it towed. And now im car less. It is our only car. I am stuck in a situation right before the holidays and I feel [XXX]. I feel complete dealership neglect when it comes to her reassuring my car was okay to drive when she didnt know what the safety risk was. My name is [XXX], I havent had the car for even two years. And its at 6 1 or 62 thousand miles. Im praying for good will or that they are able to fix this and allow me a rental car. I have been stressed to the max. I've spoke to 8005217300 the company who towed us and they told me some [XXX]. I just feel like this is a major safety and major concern issue. My car is garage parked. There was no sign leaks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

Was driving car and attempted to roll my window door and the car would not allow it. Then I started hearing clicking noises which was the sound of locking and unlocking door. Which I heard in succession of at 9 times. Later on the return drive on the highway the car let me consistently lock and unlock when in drive. I got home, turn the car off and radio did not turn of even after opening driver’s door

Needed to jack up the car to change the tire. There is a Jack included with the car. Upon using it in the correct spot in accordance with the owners manual, the Jack began to significantly bend while trying to raise the car to change the tire! It looked so unsafe that we abandoned the tire change. If I were on the side of the road, trying to use this, it could be deadly.

The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the engine seized. The contact allowed the vehicle to sit for about an hour. The contact stated that while attempting to restart the vehicle, the vehicle started with the check engine warning light illuminated. In addition, the contact stated that while driving, the low-power warning light illuminated. In addition, the contact stated that after the vehicle was turned off and had sat for approximately an hour, the warning lights were no longer illuminated. The vehicle was taken to an Auto Zone, where the vehicle was diagnosed with an Oxygen sensor failure, a failed camshaft, and a failed purge valve pump. The vehicle was then taken to an independent mechanic, where the vehicle was repaired; however, the failure reoccurred. The dealer was made aware of the failure; however, the contact was informed that there were no early appointments available. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,500.

To whom it may concern, I am writing to formally file a complaint regarding the safety and reliability of my leased vehicle. I have been experiencing ongoing issues that pose a serious safety risk. Approximately two months into my lease, I began experiencing electrical problems with the vehicle. The most concerning issue is the car's tendency to shut down unexpectedly while driving, which has escalated over time. Each incident has resulted in significant concern for my safety and that of my passengers, as well as for other drivers on the road. I visited the dealership to report the problem and get the car serviced but I was unfortunately met with unprofessional behavior, and was asked to leave the dealership without resolution. Despite my repeated attempts to address the ongoing issues, I have been unable to find a suitable solution. Additionally, the lack of available loaner vehicles has made it increasingly difficult to have the vehicle serviced. Driving a vehicle that is prone to unexpected shutdowns is not only inconvenient but poses a significant safety hazard. I am deeply concerned that continued use of this vehicle may lead to an accident, endangering myself, my family, and others on the road. Given the seriousness of these safety issues, I am formally requesting an investigation into these matters. I believe it is essential for this situation to be addressed promptly to ensure that necessary measures are taken to prevent accidents and protect consumers. Please let me know if further information is required to support my complaint. I appreciate your attention to this serious matter and look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Buick Envista. The contact stated that while driving at various speeds, the instrument panel displayed a blank screen; however, two seconds later, the instrument panel operated as intended. The check engine warning light was illuminated. The failure occurred several times. The vehicle was taken to the dealer, where it was diagnosed, and determined that the body control module needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 36,109.

The DASHBOARD keeps changing while driving, and the dealer states they have fixed it. I have had 2 dashboards replaced since I purchased the car (1 year) and this unsafe while driving my GPS keeps changing while driving. This is VERY UNSAFE! The SUNROOF WILL NOT CLOSE, until the next day. It rains inside my car because it will not close, so I can not use my sunroof PERIOD. This is one of the reasons I purchased the car. NOW, my CHECK ENGINE LIGHT is on for EMISSIONS SYSTEM (IT IS CRITICAL THAT YOU TAKE CARE OF THIS PROMPTLY TO MAINTAIN SAFETY). The dealer held my car for 3 days, and now they state "they requested the part, but no one told them (from the manufacture) that the part is not available due to problems with the current part and they have to rebuild the part, and it's on back order". Now, I'm riding around with a check engine light on until Nobody knows when! I don't trust this dealer, who told me its okay to drive like this AND we will call you when the part comes in. They stated they fixed my dashboard and its still not fixed. They don't know when, they will have the part for my sunroof or my emissions issue, and my dashboard is still not working and I have to borrow someone car to travel because my GPS and Engine light is on. A brand new car and it has been in the shop (6 times) more than any car I have owned. I pay my car not on time and I keep my car serviced, but this not fair to me and I need help please.

In April of 2025 the brakes failed at a slow speed of less than five miles per hour, after bumping into a curb in a parking lot. I put the car in reverse and pressed on the brake pedal and again the car did not stop quickly. The brake pedal felt mooshy and went to the floor and it felt like the car coasted to a stop rather than stopping quicker like normal. I put the car in drive and the same thing happened again. I turned off the car, let it sit still for five minutes and then restarted it again. This time I tested the brakes again and the car stopped like normal and the brake pedal felt normal again too. My safety and the safety of others was put at risk because the brake system was not working good enough to stop the car in a normal fashion and could have been in an accident. I took the car to the dealer so they could check it out. They reported that they couldn’t find anything wrong with the brake system or the computer and that they could not duplicate the problem. There were no warning lamps or warning messages or symptoms that appeared before, during or after this incident happened. The car is still available for inspection upon anyone’s request.