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KLUNK

2004 Chevrolet Impala

The Verdict

5 Total Klunk

The 2004 Chevrolet Impala has 1,069 owner complaints filed with NHTSA. The most reported issues are electrical (712 complaints) and engine (135 complaints). With a Klunk Score of 5/100, it earns a "Total Klunk" rating. If you're shopping for a Chevrolet Impala, consider the 2020 model year which has 98% fewer complaints.

Safe Bet

The 2020 has 98% fewer complaints

View the 2020 Chevrolet Impala dashboard →

5

Klunk Score: Total Klunk

Among the most complained-about vehicle years on record. Strongly consider alternatives.

How is this calculated?

The Klunk Score ranks this vehicle year against all others in our database based on total owner complaints filed with NHTSA. 100 = fewest complaints (top tier), 0 = most complained-about. Scores above 60 are better than average; below 40 means more problems than most.

Recalls 1

Active safety recalls from NHTSA for this vehicle year.

04V287000 SERVICE BRAKES, HYDRAULIC

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NO...

Risk

DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDU...

Remedy

DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Reported Apr 10, 2026

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Under the Hood

Each number is a complaint. Darker = bigger problem.

YearBodyBrakesElectricalEngineTransmission
20002045025928647
20011346527821754
20021246538620527
2003936834319025
20041077471213541
200581383539740
20062002613110285
20072595113311963
20083113622117566
20091795533621141
2010942516610353
2011194259114847
20129726565721
201311447474022
2014219812396526
2015108221272813
2016317372411
2017464322410
20182081399
2019711244
202050522

By Category

Electrical
712
Engine
135
Body
107
Brakes
74
Transmission
41

By Severity

1
478
2
518
3
9
4
64

Worst Problems

Complaints

Transmission 2

Cars acceleration causes me to be unable to pick up speed it decelerates up hills small or latg ramps cats constantly fly pass to avoid a multi car pile up it’s very dangerous!

7mo ago
Engine 2

The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 40 MPH, the vehicle suddenly decelerated to approximately 20 MPH, and the instrument panel went black. The contact stated that the vehicle lost power steering functionality, and then lost motive power and stalled. The contact was assisted by persons nearby to push the vehicle to the side of the road. The vehicle was towed to a mechanic, who was unable to determine the cause of the failure. The vehicle was towed to the dealer, but was not diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.

10mo ago
Electrical 2

The contact owned a 2004 Chevrolet Impala. The contact received notification of NHTSA Campaign Number: 14V400000 (Electrical System) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

23mo ago
Engine 1

Wiring harness has got hot and cause a short not getting fuel and more

49mo ago
Engine 1

The contact owns a 2004 Chevrolet Impala. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The contact was able to pull over and restart the vehicle after waiting approximately 5-10 minutes. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V701000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was taken to a local dealer but was awaiting diagnostic testing. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

59mo ago
Engine 4

TL* THE CONTACT OWNED A 2014 CHEVEROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 65 MPH AND WHEN THE CONTACT WAS EXITING OFF THE EXIT RAMP, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT WAS ATTEMPTED TO PUSH THE VEHICLE TO SIDE OF THE ROAD WHEN THEY NOTICED SMOKE COMING FROM THE FRONT OF THE HOOD. THE CONTACT OPENED THE HOOD AND SAW A FIRE COMING FROM THE UNDERNEATH THE ENGINE. NO ONE WAS INJURED. THE FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THERE WAS A BATTERY WARNING LIGHT ILLUMINATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO CHARITY TOWING AND RECOVERY (4106 S 7TH ST, PHOENIX, AZ 85040) THE VEHICLE WAS NOT INSPECTED FOR CAUSED OF FAILURE. THE LOCAL DEALER OR THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

65mo ago
Engine 4

MY IGNITION SWITCH HAS A RECALL THAT SOMETIMES TAKES FOREVER TO GET KEY TO TURN OVER, THE STEERING SHAFT AND KNUCKLES ALSO HAVE A RECALL THAT MAKE ME DRIFT AND SLIDE ON DRY ROADS, ENGINE AND COOLING SYSTEM AS WELL HAS RECALL.

66mo ago
Body 1

WHEN USING THE DRIVER'S SIDE FRONT SEAT BELT ON MY DAUGHTER'S CAR ON FRIDAY, 11/13/2020, THE METAL BELT CLIP CLICKS INTO THE BUCKLE WITH AN AUDIBLE CLICK. THIS APPEARS TO BE SAFELY ENGAGED, YET IF I TUG ON THE BELT, THE CLIP POPS OUT OF THE BUCKLE. I TRIED THIS REPEATEDLY AND HAD THE SAME EXPERIENCE EACH TIME. MY DAUGHTER TOLD ME THIS HAD BEEN OCCURRING FOR SEVERAL WEEKS. REALIZING THIS IS A SERIOUS SAFETY HAZARD THAT NEEDS TO BE ADDRESSED, I CALLED THE GM DEALER FOR HELP. THEY TOLD ME THE BUCKLE ASSEMBLY IS NO LONGER AVAILABLE TO BE REPLACED. I THEN CALLED GM DIRECTLY TO SEE ABOUT GETTING THIS PART AND TO REPORT THE SERIOUSNESS OF THIS SAFETY CONCERN. THEY CREATED A SERVICE REQUEST CASE NUMBER 9-6357435144. THEY IN TURN DIRECTED ME BACK TO THE DEALER I ORIGINALLY CALLED. THE DEALER'S SERVICE TECHNICIAN THEN SUGGESTED I GET A USED BELT BUCKLE FROM A JUNKYARD. I CALLED GM AGAIN AND THEY ATTEMPTED TO DIRECT ME AGAIN BACK TO THE ORIGINAL DEALER I HAD CALLED AND THEY CONNECTED ME TO PREVIOUSLY. WHEN I TOLD THEM I NEEDED TO HAVE THEM FIND THIS PART FOR ME, THEY SIMPLY DIRECTED ME TO ANOTHER NEARBY DEALER. WHEN SPEAKING TO THIS DEALER, THEY DID NOT HAVE THE BUCKLE ASSEMBLY ALSO, BUT WERE ABLE TO LOCATE OTHER DEALERS THAT HAD IT. IT WILL TAKE A WEEK FOR THIS PART TO ARRIVE. IN THE MEANTIME, MY DAUGHTER IS DRIVING IN THE TWIN CITIES WITHOUT A SEAT BELT AS IT IS DEFECTIVE. I PRAY SHE DOES NOT GET IN AN ACCIDENT AS IT IS WINTER IN MINNESOTA. PLEASE NOTIFY OTHER OWNERS OF THIS MODEL CAR THAT THEY MAY HAVE A SIMILAR BAD EXPERIENCE AND NOTIFY GM TO TAKE THIS PROBLEM MORE SERIOUSLY THAN THEY HAVE WITH ME SO FAR. RESPECTFULLY, GLEN WOLF

69mo ago
Engine 1

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE HE NOTICED AN OIL LEAK. THE VEHICLE WAS TOWED TO HIS RESIDENCE. WHILE INSPECTING THE VEHICLE, THE CONTACT BECAME AWARE THAT AN OIL LINE WAS DETACHED AND WAS VISIBLE FROM THE FRONT PASSENGER'S SIDE WHEEL WELL. THE OIL LINE WAS RE-ATTACHED. THE VEHICLE WAS TAKEN TO BOMNIN CHEVROLET MANASSAS LOCATED AT 8000 SUDLEY RD, MANASSAS, VA 20109, (571) 364-7245, AND THE SERVICE MANAGER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS THEN TAKEN TO INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 108,000.

72mo ago
Electrical 2

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DYER CHEVROLET FORT PIERCE (4200 S. US HWY 1, FORT PIERCE, FL 34982) AND THE CONTACT WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND THAT SHE WOULD RECEIVE A CALL WHEN THE PARTS BECAME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THE PART WAS NOT AVAILABLE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

72mo ago
Engine 2

MY OIL KEEPS LEAKING OUT AND I HAVE TO KEEP ADDING TO IT. I'VE TRIED SEALANTS BUT NONE OF THEM WORK TO STOP IT FROM LEAKING AS WELL AS A SUSHI IN MY DASH. *TR

75mo ago
Body 2

THE MUFFLER PIPE BROKE FROM UNDERNEATH THE CAR WHILE WE WERE DRIVING IT IN KESHENA, WI. AS WE WERE TRYING TO PULL THE VEHICLE OVER I COULD SEE SPARKS FROM IT UNDERNEATH THE CAR

77mo ago
Electrical 1

WELL THE CODE WAS TELLING ME TO REPLACE THE IGNITION SWITCH. THE CURRENT ONE IS RATHER LOOSE AND DOESN'T TURN OFF ALL THE WAY WITH OUT A LITTLE EXTRA WHICH HAS BEEN CAUSING OTHER ELECTRICAL ISSUES. AND NOW MY STEERING WHEEL IS LEANING AND PULLING TO THE LEFT OUT OF NOWHERE. AND THESE ALL HAPPEN SITTING STILL OR MOVING. NOT SO BAD ON THE HIGHWAY BUT CITY STREETS ARE HELL

78mo ago
Electrical 2

I OWN A 2004 CHEVY IMPALA 3.8L WITH APPROX 179,000 MILEW.MY COMPLAINT IS IN RELATION TO THE PASSLOCK III SYSTEM AND THE OVERWHELMING AMOUNT OF "NO START" COMPLAINTS FROM ALL THE DIFFERENT MODELS OF GM CAR OWNERS ACROSS THE BOARD WITH THIS FAULTY ANTI-THEFT SYSTEM. I LIVE RIGHT SMACK IN THE HEART OF THE SOUTH IN A VERY SMALL TOWN IN TENNESSEE AND KEEP IN MIND, IT IS REALLY HOT AND HUMIDITY IS RIDICULOUS THIS TIME OF YEAR. I PICKED UP MY DAUGHTER AT A FRIENDS HOUSE AFTER WORK, ABOUT 5:25 PM LAST THURDAY, 9/5/19, AND MY CAR DIED AS I'M DRIVING DOWN THE ROAD, LIKE THE ENGINE JUS SHUT OFF FOR NO REASON AT ALL , I HAD FILLED MY TANK A FEW DAYS PRIOR AND KNEW THAT WAS NOT THE PROBLEM. MY FIRST THOUGHT WAS TO PUT IN NEUTRAL BEFORE LOSING MUCH SPEED AND TRIED TO CRANK SEVERAL TIMES BEFORE HITTING MY FLASHERS BECAUSE THERE WERE A FEW CARS BEHIND ME ON A 2 LANE ROAD WITH VERY LITTLE SHOULDER ROOM TO PULL OVER OFF ROAD. I POPPED THE GOOD TO SEE IF I COULD SEE OR MAYBE EVEN SMELL ANYTHING THAT MAY HAVE CAUSED THIS PROBLEM. I'M MAKING SURE MY BATTERY CABLES AREN'T LOOSE, NO FLUIDS LEAKING OR SPEWING AND LUCKILY A STATE TROOPER WAS PASSING THRU AND STOPPED TO SEE IF I NEEDED HELP AND TURNED HIS LIGHTS ON SO TRAFFIC WOULD KNOW THERE WERE PROBLEMS AND COULD SLOWLY GO AROUND. TO MY SURPRISE, AFTER EXPLAINING WHAT HAPPENED, HE SAID HE HAD THIS PROBLEM BEFORE WITH HIS DAUGHTERS CAR, 2002 IMPALA, AND TOLD ME TO TRY THE 10 MINUTE RESET PROCEDURE AND SURE ENOUGH, AFTER THAT 10 MINUTE RESET, SHE FIRED RIGHT HOME AND WAS ABLE TO GET HOME, HOME HAD HE NOT COME ALONG AND ALREADY KNOWN BOUT THIS FAULTY SYSTEM PRIOR, MY DAUGHTER AND I WOULD HAVE BEEN STUCK FOR SOME TIME ON THE SIDE OF A 2 LANE HIGHWAY IN THE EARLY SEPTEMBER HUMIDITY MOST LIKELY WAITING FOR A TOW. UPON RESEARCHING AFTER, FOUND GM ARE AWARE OF THIS PROBLEM AND SHOULD HAVE TO FIX IT, BEEN NEGLECTED LONG ENOUGH! THANK YOU!

83mo ago
Transmission 1

I HAVE A 2004 IMPALA AND I'M NOTICING THAT THE TRANSMISSION IS GOING OUT IN IT I HAVE BEEN TOLD THAT THE TRANSMISSION MESS UP A WHOLE LOT IN THESE TYPE OF CARS WHY IS THAT AND WHY DID Y'ALL NOT FIX THE PROBLEM

84mo ago
Body 2

THE TRACTION CONTROL SYSTEM LIGHT HAS COME ON. IT MAKE A GRINDING NOISE, BRAKES FEELS LIKE THEY ARE LOCKING UP AND THE POWER STEERING MAKES IT HARD TO STEER.IT HAS HAPPENED WHEN THE CAR IS IN MOTION TURNING BRAKING AND STEERING. IT HAS HAPPENEDPULLING OUT FROM PLACES ON THE HIGHWAY AND ALL STREETS.

84mo ago
Body 1

TAKATA RECALL MY CAR HAS BEEN JERKING EVERY TIME IT WOULD SWITCHES GEARS. I DIDN'T REALLY THINK IT WAS AN ISSUE UNTIL I RESEARCHED AND I SEEN ALL OF PEOPLE HAD THE SAME PROBLEMS. THEY ALL SAID THE SAME THING IT WAS THE "TRANSMISSION" WELL EVERY TIME I DRIVE I WOULD BE AT A STOP SIGN OR AT A RED LIGHT. AND WHEN I GET MY GO AHEAD MY COULD WOULD NOT MOVE UNLESS I PUT THE PEDAL TO THE FLOOR, EVEN THEN MY CAR WILL JERK BACK AND PEEL OUT. IM AFRAID TO DRIVE MY CAR, I THINK ONE DAY IT MIGHT STOP MOVING.

84mo ago
Engine 4

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN HE WAS DRIVING AT 60 MPH, HEAT STARTED COMING THROUGH THE AIR DUCTS AND THE VEHICLE WAS SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER AND UPON LIFTING THE HOOD TO CHECK THE ENGINE, FLAMES BEGAN DISBURSING FROM THE ENGINE'S MANIFOLD. THE CONTACT THEN GRABBED A FLOOR MAT FROM HIS VEHICLE AND EXTINGUISHED THE FLAMES. THE CONTACT THEN RESTARTED THE VEHICLE AND THE CHECK ENGINE LIGHT ILLUMINATED, THE CONTACT THEN DROVE THE VEHICLE TO A PARKING LOT. NO POLICE OR FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE DEALER NEITHER THE MANUFACTURER HAVE BEEN INFORMED OF THE VEHICLE FAILURE. THE FAILURE MILEAGE WAS 170,000. *TR CONSUMER STATED YOU COULD OBSERVE THE OIL POURS OUT THE VALVE COVER AND FAILED TO MENTION IT WAS MORE THE FRONT GASKET THAN BACK.*JB *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

84mo ago
Body 1

WHILE DRIVING DOWN THE ROAD THE CAR SHUTS OFF AND POWER STEERING STOPS WORKING. HAS HAPPENED SEVERAL TIMES, LUCKILY ONLY AT LOW SPEEDS SO FAR. I GOOGLED IT AND FOUND TONS OF PEOPLE SAYING THE EXACT SAME THING HAPPENED TO THEIR IMPALA. NOT COOL

89mo ago
Engine 4

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, FLAMES APPEARED UNDER THE HOOD. A POLICE REPORT WAS FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO HOBSON CHEVROLET BUICK GMC (655 W SOUTHVIEW DR, MARTINSVILLE, IN 46151, (765) 792-4476) WHERE IT WAS DETERMINED THAT THE FUEL LINE CAUSED THE FIRE; HOWEVER, THE CONTACT WAS NOT INFORMED OF WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

91mo ago

1069 total

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