2020 Jaguar I-pace

The contact owns a 2020 Jaguar I-Pace. The contact received notification for NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to complete the recall repair was unavailable. The contact stated that the vehicle was unable to fully charge due to the unrepaired recall. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were unavailable. Additionally, the contact was denied a buy-back request. The contact had not experienced a failure.

The contact owns a 2020 Jaguar I-Pace. The contact stated that, following the recall repair under NHTSA Campaign Number 26V067000 (Electrical System), the vehicle failed to start. The battery warning light was illuminated. The vehicle was towed to the dealer, who was made aware of the post-repair failure; however, it was neither diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

The car is on its third battery replacement, now a total of 4 new batteries. Due to a known, ongoing issue that does not have a permanent fix. Resulting in the car being in the repair shop for months. It is recommended to not park in the garage due to the chance of a fire. The battery cannot be charged more than 90% for safety issues.

See attached document for complaint.

The contact owns a 2020 Jaguar I -Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was extremely hot while charging; occasionally reaching to 100-degrees. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was 44,000.

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and an interim repair was performed on the battery software to limit the state of charge to 90%. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe these issues are interrelated and originate in the vehicle's high-voltage electrical system. Confirmed recall status (per NHTSA VIN lookup): - [XXX] / NHTSA 26V-067 — Recall Incomplete. NHTSA's summary states that since installation of the protective software, field evidence shows a risk of thermal overload remains in vehicles with battery packs manufactured through the end of the 2021 model year, which includes this vehicle. - H572 / NHTSA 26V-067 — Recall Incomplete, remedy not yet available. Both recalls concern thermal overload in the high-voltage traction battery that may present as smoke or fire, with risk of occupant injury, injury to others, and property damage. Owners are advised to limit charging and park away from structures. Vehicle history and current status: - On XXX, the vehicle was towed to the dealer because it was dead and would not start. - The dealer's technician comments on RO XXX state that fault code P0A40-00 (Drive Motor "A" Position Sensor Circuit Range/Performance) "originally occurred prior to any work being performed" at 90,585 km on 31-May-2026, 15:42:35 UTC, "and keeps returning." This places the drive-motor fault at the time the vehicle arrived inoperable, before any service work, and identifies it as recurring. - The technician replaced the 12V start-up battery (which had failed testing and would not hold charge) and cleared faults. After this, the vehicle displayed a flashing "D," would not drive, and would not shift to Park. A separate code, U2109-09, was logged for TCU back-up battery failure. - Jaguar INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am the owner of a 2020 Jaguar I-PACE, VIN: [INSERT VIN], subject to NHTSA Recall 26V067. The interim software remedy under campaign H570 has been installed on my vehicle, capping the battery charge at 90%. I reside in a designated fire hazard zone in Santa Monica, California, in a densely populated residential area. I contacted NHTSA directly on June 5th 2027 at appx 10:20 AM and was advised that it is still not safe to park the vehicle inside or charge it indoors, even after the H570 software update has been applied. However, the Executive Liaison at Jaguar Land Rover North America's Customer Relationship Center, Judianne Di Leo, stated in writing yesterday that, following the H570 update, all parking and charging precautions are lifted and the vehicle can be operated as normal. This directly contradicts the guidance I received from NHTSA. I submitted a formal repurchase request to [XXX] under the California Song-Beverly Consumer Warranty Act. Jaguar Land Rover North America denied that request in writing, with no explanation or legal basis provided. The permanent remedy under campaign H572 remains open and under development with no committed timeline. I am filing this complaint because I believe Jaguar Land Rover North America is providing customers with safety guidance that contradicts NHTSA's own recall documentation, and because I am unable to safely comply with the parking and charging instructions in a fire hazard zone with no remedy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has experienced repeated high‑voltage battery system failures consistent with the symptoms described in the current open safety recall for this model. The vehicle first displayed a “High Voltage System Fault” warning, loss of A/C cooling, and inability to charge. A dealer confirmed an HV isolation fault and documented an isolation reading of only 38 megaohms, which is far below normal and indicates a dangerous high‑voltage isolation breakdown. They replaced the front inverter (EPIC), the 3‑phase cable, and the high‑voltage cable to the battery. Less than a year later, the same “High Voltage System Fault” warning reappeared and the vehicle again became unable to charge. The dealer stated that “the same repair performed in the front is now needed in the rear,” indicating a second HV isolation failure in another section of the high‑voltage system. This suggests a systemic defect in the high‑voltage battery pack or associated components, consistent with the recall involving thermal overload, internal shorts, and isolation failure. The vehicle is currently subject to an open recall instructing owners to limit charging to 90% and charge only outdoors due to fire risk. The repeated failures create a safety hazard due to potential thermal events, loss of propulsion, and inability to safely charge the vehicle. The problem has been confirmed by the dealer multiple times. Despite this, the dealer is attempting to charge for repairs that appear directly related to the recall defect, and no permanent remedy has been provided.

The air conditioning has failed, even after spending 8k to replace everything it still blows hot air intermittently. Also, there is a gearbox fault detection warning that has presented itself which i believe affects the cars ability to hold still at a stop. Nothing but problems with this car, and auto nation Ft. Lauderdale jaguar has no clue how to fix any of it although i have spent so much money. The car is like a lemon.

This is an urgent update to a safety complaint filed on May 28, 2026 regarding a 2020 Jaguar I-PACE (VIN: [XXX] ). Today, May 29, 2026, a Jaguar Corporate Executive Liaison officially issued a written denial of alternative safe transportation (Case #XXX). The manufacturer explicitly claimed in writing that the vehicle is "safe to drive" and that parking it outside is "entirely my decision," directly contradicting active NHTSA Campaign 26V067000 (H570) documentation. JLR federal filings state that the final physical remedy (H572) is still under development and that instructions to park outside away from structures remain actively in effect.The manufacturer is actively misrepresenting the safety metrics of an uncorrected high-voltage battery fire risk to consumers. Furthermore, because I reside at [XXX] —a high-density neighborhood heavily vulnerable to fire spread and directly adjacent to the active Palisades wildfire zone—complying with the "park outside away from structures" mandate while holding the car is a physical impossibility. JLR Corporate is actively denying necessary safety accommodations, exposing the consumer and public to severe fire liability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jaguar Land Rover issued a safety mandate stating my vehicle is a spontaneous fire hazard and must be parked away from structures. However, JLR corporate is actively refusing to provide a safety loaner car or rental accommodation while forcing a weeks-long paperwork audit, leaving me with a known fire hazard in an active California fire zone

The contact owns a 2020 Jaguar I-Pace. The contact stated that while operating the vehicle, warning messaged had displayed and the vehicle was later driven to the local dealer. The contact was informed that the VIN was not included in the NHTSA Campaign Number: ( ). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 38,700.

Ok after done charging my Jaguar I Pace I put my car in reverse it made a clicking noise and then had traction battery warning pop up and high voltage battery warning then battery fault in red the car then just pushed itself forward for no reason and almost ran into the charger so I put it in park it stopped clicking. I honestly thought the car was going to start on fire this was after the software interim recall it isn't a fix it's a monitoring system but it didn't fix the problem now look the car is in the shop. I've owned the vehicle for 3 weeks and it's been in the shop 2 times it's absurd. I do not know what is wrong with the car but it has been in the dealership for a little bit and they need to bring in a Ev mechanic which takes time. I just want the car to get fixed and to be honest the only way I will feel safe driving this car might be if they replace the battery if it is that defective if it isn't they need to prove to me that. But the dealership the car is in has been fantastic they provided a loaner and everything I just want my car to be safe to drive. I think and can assume that the problem is my battery was overheating and it was the big battery I think at least one of the dealerships I called assumed that when they heard clicking noise.

The dealer has completed a reduction in battery charging to 90 percent. But has not remedied the possibility of overheating or fire. I now have a vehicle that I can not fully charge, and as per manufacturer instructions cannot charge or even store in a garage. The value of my vehicle has been negatively affected due to these unresolved serious safety concerns. I therefore want Jaguar to fix the defects immediately or buy back the vehicle. My traction battery warranty is still in effect but I'm worried that Jaguar is delaying in hopes that more of the affected cars will run out of warranty. I've inquired about purchasing another vehicle from a different manufacturer but when I tell them I'm trading in my IPace their enthusiasm wanes. Please help. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Approximately one year ago, my vehicle experienced a high voltage system failure requiring a repair of approximately $7,000 out of pocket. The recall now identifies a defect in the same system. I am requesting an engineering review to determine whether my prior failure is connected to the defect described in H570/H572 and whether reimbursement is warranted.

I am filing a complaint regarding a 2020 Jaguar I-PACE with a documented history of repeated high-voltage battery and charging system failures. The vehicle has experienced multiple “traction battery fault” warnings, repeated inability to charge, and required replacement of high-voltage battery modules. Despite these repairs, the same issues have recurred. The vehicle has also had extended periods out of service, including repair durations exceeding 30 days. The vehicle is currently subject to active safety recalls (H570 and H572) involving high-voltage battery thermal risk, with no permanent remedy currently available. The manufacturer has imposed operational limitations, including charging restrictions. Due to the combination of repeated failures and the unresolved safety recall, the vehicle is unreliable, potentially unsafe, and cannot be reasonably sold or traded without significant financial loss. The manufacturer, Jaguar Land Rover, has declined to offer a repurchase or meaningful resolution despite being provided with full service history documenting the repeated failures. I am requesting review of this matter as a potential unresolved safety defect and failure of corrective action.

I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent AC charging failures. It would begin Level 2 charging sessions and then terminate them prematurely. This includes both the Level 2 charger I installed new at my home upon purchasing the car, and commercial Level 2 chargers. The home charger would repeatedly show a fault that the vehicle was ending the sessions. Over the following months, the condition progressively worsened from intermittent to near-total loss of AC charging capability. The vehicle can still DC fast charge. Dealer diagnosed the failure as a defective BCCM requiring replacement at a cost of approximately $6,700. This is a known and documented issue: Jaguar has issued TSB SSM75883 (NHTSA Document MC-10227452-0001) addressing I-PACE vehicles unable to charge with BCCM fault code U3000-49, and TSB SFCC Jul20_11 (NHTSA Document MC-10178140-0001) for the 2020 I-PACE specifically. The vehicle cannot be charged at home or at any AC charging station, rendering it effectively inoperable for normal daily use.

When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from the recall

am submitting this complaint regarding a failure by the manufacturer (Jaguar Land Rover) to perform a federally mandated safety recall on my vehicle. •Vehicle: Jaguar I-PACE (U.S. specification) •VIN: [XXX] •Recall: NHTSA Campaign 23V369000 •Issue: Fire risk when parked This recall identifies a serious fire hazard, yet the manufacturer’s authorized representative in Jordan (Mahmoudia Motors) has refused to perform the recall repair. The refusal is based solely on the vehicle having a salvage title, and the issue has been incorrectly classified by Jaguar Land Rover Middle East as a warranty-related matter, which is not accurate. This is a safety recall, not a warranty claim. Key facts: •The vehicle sustained minor damage limited to the front right wheel area and has been professionally repaired •The vehicle is fully operational and structurally intact •Photographic evidence is available showing the minimal nature of the prior damage •The recalled components are present and serviceable I escalated the issue to: •Jaguar Land Rover Middle East (denied) •Jaguar Land Rover North America (no response) As a U.S. citizen owning a U.S.-spec vehicle subject to NHTSA regulation, I am seeking enforcement of recall compliance. ⸻ Safety Concern The manufacturer is knowingly allowing a vehicle with a documented fire risk to remain unrepaired. This creates: •A serious safety hazard •Potential risk of fire, property damage, or injury •A clear case of recall non-compliance ⸻ What You Want NHTSA to Do I am requesting that NHTSA: •Investigate Jaguar Land Rover’s refusal to perform recall 23V369000 •Clarify whether manufacturers can deny recall repairs based on salvage title status •Ensure that the manufacturer complies with its federal safety obligations INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)