2014 Lincoln Mkx

The contact owns a 2014 Lincoln MKX. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that a message was displayed, indicating that the camera was unavailable. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was then taken to a dealer, but was also not diagnosed or repaired. The dealer suggested that the rearview camera system might need to be replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

This automobile has a 3.7-liter engine manufactured by Ford Motor Company. We are the second owner of the vehicle. A dealer representative informed us the motor has an inherent defect while inspecting pinch weld failures. This engine, transversely mounted, was created whereby the chain driven water pump is located behind the front casing placing access on the passenger side of the vehicle. Water pumps have planned obsolescence and when these water pumps fail, the antifreeze drains into the engine crankcase mixing with the engine oil causing catastrophic failure of the engine within minutes of the water pump failure. This is a significant safety hazard causing the engine to seize and when at expressway driving could cause a serious accident due to the sudden loss of power and being stranded on the side of the road. There are approximately four (4) million vehicles manufactured by Ford and Mazda with the 3.5 and 3.7 liter transversely mounted engines. As the vehicles age, the water pump failure can occur between 120-150,000 miles rendering the vehicle incapacitated wherever the failure occurs. From my research, there is no prior warning of the failure. The cost to replace the pump is 2-3,000 USD and the engine is approximately 7,000 USD. Contacting the National Highway Traffic Safety Administration would be our only recourse in a remedy for this defect. The 2014 Lincoln MKX FWD/AWD remains a beautiful and a functional vehicle, the type you would want to retain for many years beyond its initial service interval. We would therefore request the National Highway Traffic Safety Administration investigate this matter and mandate the manufacturer implement a cost effective retrofit to replace the water pump prior to failure or issue a full recall of the vehicles, compelling the manufacturer to provide a fair market value buy back to the current owners of the vehicles. We have factual data to support this claim and the severity of the encounter when the pump fails.

The rear view camera has a major issue it either goes black or even upside down creating a major hazard when I have to park or go into reverse

Backup camera will be upside down at times and this seems to happen when you really need the help of the camera. I have had the check with your dealership come up when it doesn't work at all and they didn't have any answers for me. I see there are several vehicles out there that are having the same problem and there is a recall on them. I would appreciate your help with this. I haven't had any accident with this but would really like to have this fixed. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A year ago, Lincoln issued a "voluntary recall" for a safety issue affecting loss of power brake assist due to a problem with the Electronic Brake Booster, identical to the recall recently issued for newer models. I took my Lincoln to the dealership, only to be told they cannot fix it unless it is happening when you bring it in. It is a very sporadic failure, lasts for a short time, and impossible to predict. So, while they claimed to have issued a 'voluntary recall', it is ineffective since the sporadic nature makes it impossible to get it fixed. Then the voluntary recall expired a few months after they sent out the notice.

The ABS module has failed. Lincoln doesn't have one and they don't know when the will. Apparently (from what I gather from Lincoln Corporate) there is a plethora of these units that have failed. Why is this not a safety recall?

Continious soft brake pedal , with failure of brakes a couple of times nearly causing wreck. Auto inspected by Reineke Ford Findlay, Oh. Needs replacement of ABS brake module - hydrolic and electrical. No warning lights ever. Ford needs to extend the ABS module recall to include additional years, one of those being my 2014 MKX. To add to problem, even if I could afford to fix $2,000.00 repair......parts are on backorder........hence defining what a problem this is! This has been going on since April 2024.

The master cylinder for the brakes wen out an I replaced it on may 30th 2023 and today is June 15th and the same problem is happening.

I was driving and went to apply the brakes and they went almost to the floor, with very little braking ability. Thankfully I was going uphill and the car in front of me was not too close or I would have hit that car. And in a snowstorm to boot! I had no warning lights or any other indication that my brakes were going to suddenly go very soft. I got the car to my mechanic and he stated that the brake booster was leaking and needed to be replaced, and that is what caused the loss of pressure in the braking system. He said that there was a service bulletin #13N02 for that exact same problem for model years up to 2013, but because I had a 2014, the cost of the repair was not covered.

In 2021 I took vehicle in for intermittent soft brakes where the pedal would suddenly sink to the floor. Dealer replaced brake booster under warranty. Issue was still intermittent and 2 months into driving after the booster was replaced I suddenly lost all brakes. Took vehicle to dealer and now I am out of warranty and they claim there is a bad Hydraulic Control Unit (HCU) for the ABS system. Said there’s nothing they can do and it’s a separate issue even though it’s the same issue they failed to correct previously. The part number is DT4Z-2C215-A. I believe this is a replacement part for the obsolete BT4Z-2C215-A. The dealer is now quoting me $2000 for the fox and said it’s very common issue. Looking at other safety bulletins the year of my vehicle wasn’t included and believe it was either cut off at 2010/2011’s. But if most vehicles still have this issue 2012-2015 then why were they not included in the safety recall. I believe losing brakes warrants a recall especially sudden intermittent loss. Luckily the times I’ve lost my brakes I wasn’t on the freeway or in bumper to bumper traffic where I needed them.

on or about dec 24, 2022 while driving my brakes would not engage the pedal went to the floodboard. Mechanic inspection of my vehicle found that the control assy -ABS Hydraulics had failed . This was the 3rd incident the mechanic had found in the last month. Ford motor has acknowledged the problem but no parts are available. Over 900 customers are waiting for parts since the beginning of December 2022 (that we know of). There is no estimate time of when this part will be available and many vehicles to include mine are on the road with improperly working brakes.

In 2021 had an issue with brakes failing and becoming unresponsive/difficult to press almost causing a crash. Vehicle was inspected and the dealer replaced the brake booster and a vaccum line. This didn’t fix the issue. Recently had the same problem occur again where the brakes are intermittent and sometimes become soft and sink to the floor while driving. Apparently a bunch of people have been having this issue and the fix for it is to put your vehicle into reverse going 20mph and to slam on the brakes several times until the brakes become firm. Apparently there must be an issue with the ABS/HCU having a valve stick. Have seen Ford and Lincoln recall older cars up to 2010 in the past few years for DOT 3 causing corrosion to cause valve in HCU to stick. Remedy had dealer flush DOT 3 brake fluid and put DOT 4 and change HCU and master cylinder cap to say DOT 4 fluid. No recalls for my 2014 but I believe this is definitely a safety issue that should be addressed. https://m.youtube.com/watch?v=EqIkUE46Kvk

Backup camera is now displaying completely upside down.

VEHICLE STATES THAT IT IS NOT IN PARK EVEN THOUGH THE GEAR SHIFT IS CLEARLY IN PARK. PASSENGER SIDE CLIMATE CONTROL TURNS ITSELF TO LOWEST TEMP. FOGS WINDSHIELD BECAUSE OF PASSENGER SIDE CLIMATE CONTROL ISSUE. DRIVER SIDE DOOR SAYS AJAR EVEN THOUGH DOOR IS CLOSED.

SPORADICALLY GET A MESSAGE THAT THE DRIVER FROM DOOR IS AJAR WHEN IT IS CLOSED. ALSO, GET A MESSAGE THAT TRANSMISSION NOT IN PARK WHEN THE SHIFTER IS IN PARK, MORE RECENTLY I HAVE ALSO GOTTEN THIS MESSAGE WHEN I START MY VEHICLE AND PUT IN DRIVE. SO FAR I HAVE BEEN ABLE TO GET BOTH MESSAGES TO GO AWAY BY OPENING AND SHUTTING THE DOOR A FEW TIMES(FOR THE DOOR AJAR MESSAGE) AND TURNING THE VEHICLE OFF AND BACK ON(THIS SOMETIMES TAKES 3 OR 4 TRIES, FOR THE TRANSMISSION NOT IN PARK MESSAGE). *TR

THE DRIVERS DOOR AJAR SENSOR IS NOT WORKING CORRECTLY. THE DOOR SENSOR ON THE DASH SHOWS AJAR WHEN THE DOOR IS ACTUALLY CLOSED. IT WORKS INTERMITTENTLY. CAUSES A DRAIN ON THE BATTERY. *TR

PUT CAR IN PARK AND RECEIVED A MESSAGE ON THE DASH SAYING "TRANSMISSION NOT IN PARK" BUT THE GEAR SHIFT WAS IN PARK.

I HAD NOTICED A WEEK PRIOR TO DRIVING TO WORK EVERYDAY THAT MY BRAKES WERE SOMETIMES GOING TO THE FLOOR AND SOMETIMES STOPPING ALL THE WAY UP MAKING THE PEDAL HARD TO PUSH. I DRIVE 20 MILES BOTH DIRECTIONS DAILY SO I AM ON THE HIGHWAY TO WORK. ON A MONDAY MORNING I EXITED OFF THE INTERSTATE AND I HAD NO BRAKES THEY WENT ALL THE WAY TO THE FLOOR SO I IMMEDIATELY DROVE IT TO THE NEAREST BRAKE REPAIR SHOP JUST DOWN THE STREET FROM WHERE I WORK. I HAD JUST HAD MY CAR AT THE DEALERSHIP ON FRIDAY PRIOR TO THE HAPPENING ON MONDAY FOR A COMPLETE SERVICE. THE BRAKE SERVICE REPAIR SHOP CALLED AND SAID IT WAS THE BRAKE BOOSTER AND THAT WAS HAPPENING TO SEVERAL OF THE FORD EDGES AND MY LINCOLN MKX IS ON THE SAME MAKE AS THE FORD EDGE. I CALLED LINCOLN GOT A CUSTOMER SERVICE REP AND HE SAID IT IS NOT COVERED. YOU ARE OUT OF WARRANTY SO I ASKED HIM TO CHECK IF THEY HAD HAD ANY PROBLEMS WITH IT. HE TOLD ME NO. I JUST LEARNED THIS WEEK FROM A REPAIR SHOP LOCALLY THAT THE BRAKE BOOSTERS WERE ON RECALL AND THEY SHOULD HAVE TOLD ME THAT. I ALSO CALLED LINCOLN AGAIN AND QUESTIONED THEM SHE SAID THEY HAD NO RECORD OF ME CALLING. I TOLD THEM YOU MIGHT NOT HAVE RECORDS BUT I DID MAKE THE CALL AND MY CAR SHOULD HAVE BEEN ON THE RECALL LIST. I HAVE OWNED SEVERAL FORD VEHICLES AND A BREAK BOOSTER HAS NEVER GONE OUT ON ANY OF MY VEHICLES. THIS IS A BAD MANUFACTURED PRODUCT AND I COULD HAVE BEEN KILLED IN AN ACCIDENT BECAUSE IT BROKE. THE REPAIR SHOP I TOOK IT TO SAID YOU CAN NO DRIVE THIS CAR. I RECEIVED A DEFECTIVE PART ON MY CAR AND THEY SHOULD HAVE RECALLED IT AND REPLACED IT BY LINCOLN. THEY ALSO TOLD ME BECAUSE I DIDN'T TAKE IT TO A DEALERSHIP THAT IT WAS NOT COVERED BUT I COULD NOT GET IT TO A DEALERSHIP BECAUSE I HAD NOT BREAKS. THEY SHOULD HAVE TOLD ME THAT WHEN I CALLED LINCOLN THE DAY IT BROKE BUT THEY DIDN'T. I FEEL LIKE THEY SHOULD REFUND THE EXPENSE FOR THIS REPAIRS

WHEN DRIVING CAR READS TRANSMISSION NOT AND IN PARK AND CAR AND ENGINE BOTH SHUT OFF WHILE DRIVING

WINDOWS FOG IN WHOLE CAR DEFROST WONT CLEAR THE CAR BECOMES A DEATH TRAP BECAUSE YOU CANT SEE A THING . IF THE TEMP CHANGES FROM 32 TO 30 AS YOU ARE DRIVING WINDOWS INSTANTLY FOG EVEN WITH BLOWER ON HIGH DEFROST WONT CLEAR. IN CITY ON THE HIGHWAY AT 70 MILES A HOUR EVERY WHERE. CLIMATE CONTROL SYSTEM