2020 Mitsubishi Outlander

The contact owns a 2020 Mitsubishi Outlander. The contact stated that on several occasions while driving at 25 MPH, a "be careful due to icy roads" message appeared, but it was the middle of May and there was no ice or cold weather in sight. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in approximately 9 months. The time has passed and they dis not return my calls and blocked my number on the text messages. They also did not return any calls to the BBB and I also submitted a complaint to the BAR. They are refusing to help me and other dealerships are also ignoring me. Thank you for your attention to this message. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Multiple times I have been driving at a safe speed with no other vehicles or people around and the dashboard will beep and light up brake! Brake!

The radio system failed two years ago Many drivers with the same car have similar problem.

The contact owns a 2020 Mitsubishi Outlander. The contact received notification of NHTSA Campaign Number: 25V507000 (Structure) and requested to be removed from the recall distribution list. The local dealer was contacted, and the vehicle was repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure.


I believe the locks should be recalled my Lock Actuatora on my 2020 Mitsubishi outlander keeps going out……both my passenger front and back are out for a second time. And driver side doesn’t always unlock and lock with the key fob. All have been fixed before and it has been less than a year after being fixed. This is a safety issue and I think they need to put a recall out!

UNKNOWN

The contact owns a 2020 Mitsubishi Outlander. While the contact’s wife was driving in a school zone, several unknown error codes became displayed. The Lane Departure warning light illuminated, and the automatic high beam headlights malfunctioned. While driving 70 MPH, the vehicle lost motive power, and the driver shifted to neutral(N) and back to drive(D) and was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 179,407.

I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the three lanes sideways exposed to be t-boned. It would not start or move out of the stopped position. I tried to put the car in park and again in drive to no avail the car still would not budge. I had to completely turn off my vehicle and restart it in order to get out of the way of oncoming traffic.

The driver's seat goes forward but doesn't life up. It is stuck in a reclined position. The motor doesn't work to lift the sit up but does for the forward movement,. When you revlind seat it does not incline. Chair motor is not sold separately but was told the whole drivers seat have to be replaced

The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.

The touchscreen controlling many functions and settings of the vehicle failed. That means there are numerous settings and driving options that can no longer be accessed and that any functions requiring touch such as navigation, music, and others requires using your connected device while driving (meaning looking and touching your phone while driving). This creates unsafe driving conditions for the many thousands of drivers that have experienced this problem. There is a very large community on the internet saying that Mitsubishi should issue a recall, but Mitsubishi doesn't seem to care at all. They do, however, encourage the many that are having the problem to go to their service department and have the whole infotainment/ control computer replaced to the tune of about $4000. Seems like a blatant money grab to me-- one that is causing thousands of drivers who cannot or will not undergo that $4000 expense to drive a vehicle where they do not access to all setting controls and are required to fiddle with their phone while driving. Very unsafe.

Airbag system Service Required. I came on when I had passer in 2 row seat.I just brought this vehicle.

The brakes keep giving out, this is the second Mitsubishi and the brakes gave out [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only replace and it is $3.200. My auto was only 3 years old but had over 36,000 miles (the warranty). Why is an electrical component that controls much of the car warrantied on milage and only 36K. They know of this problem.

The touchscreen does not work. This impairs use of the hands free telephone usage, volume levels, and altering of settings. This is a known problem, and Mitsubishi has recalled it in Australia. It is unsafe for any driver to not have ready access to hands free phone usage as it is well known how often distracted driving due to phones has caused accidents.

Got in my car to go to work and blind spot service required light came on

The contact owns a 2020 Mitsubishi Outlander. The contact stated that while crossing an intersection at 35 MPH; another vehicle ran a red light and crashed into the contact's front driver-side door. The contact was knocked across the two-lane road and hit a telephone pole on the passenger side of the vehicle. The air bags did not deploy upon impact. The authorities arrived on the scene and assisted the contact out of the vehicle through the passenger side of the vehicle. The contact was treated at the scene and was later taken to the emergency room for treatment. The contact was given an X-ray ,CT scan and an MRI. The contact was treated for pain and stiffness to the left side of the back, neck, elbow, and shoulder. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was towed to two separate independent mechanics; however, the contact was unaware if the vehicle was destroyed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 35,000

In less than 60k miles since manufacture of the vehicle, the infotainment screen began to be insensitive to touch. 6k miles later it no longer works. During that time it was inconsistently working. This is a safety issue due to the driver focusing their eyes on the infotainment screen, while repeatedly pressing the same button, instead of the road. Most times, the driver had to pull over to make the change. Sometimes, due to urgency of the change, the driver had to pull over where little to no shoulder existed which could have resulted in a fatality had a vehicle struck the driver's vehicle. It has recently be learned that a standard computer mouse can be used to operate the infotainment unit. Without saying, this is completely unacceptable procedure for a moving vehicle. Mitsubishi will no do anything to honor this failure, and based on discussions in various forums, the screen dies within the first couple years of owning the vehicle. In the subject late model 2020, the screen had no longer worked by 3Q24.

Touch screen radio stopped working by touch reported the problem and was told by our dealer they couldn’t fix it it had to go to another dealer. That dealer said they could fix it and sent us back by the time they had time for us the warranty was out and they want us to pay for it after only 2 years. A family member had this say issue and sued and got a settlement and radio fixed