2025 Rivian R1s

Rivian identified the recalls on our car model and are failing to get the vehicle to repair them since we are unable to get to the dealership.

Vehicles autonomous driving has failed several times. The system changes from autonomous driving to adaptive cruise control without giving the normal alerts for the driver to take the wheel, giving me or my spouse no time to properly react. This system failing resulted in the vehicle going into a ditch. The autonomous driving automatically switched to adaptive cruise control without warning, the lane keeping system also failed as it gave no warning and did not push the vehicle back into the lane either. Although the vehicle cameras recorded the incident the vehicle did not register any faults or system failures. The shop was not able to find system recorded failures which causes us concerns since the autonomous driving has automatically switched over to adaptive cruise control with no notice.

I purchased a 2025 Rivian R1S Adventure (VIN: [XXX] ) new from Rivian. Since the first week of ownership, the vehicle has exhibited persistent pulling, drifting, and handling instability requiring constant steering correction. I have brought the vehicle to Rivian Tampa for five service visits over five months. The defect has never been resolved. What I am requesting: Rivian's own technicians have twice attributed this vehicle's handling problems to the factory-installed tires, and confirmed via wheel-swap testing that tire pull is the root cause. These are factory-installed tires I did not select or modify. I am requesting: (1) replacement of all four tires with a highway-appropriate set at $0 cost; (2) a four-wheel alignment after installation at $0 cost; and (3) reimbursement of $61.81 charged for a tire rotation that could not address the confirmed defect. Rivian has acknowledged enough of a problem to waive $717 in labor and convert the alignment to warranty — yet refuses to cover the tires that their own technicians confirmed are defective. That is not an acceptable resolution. I have complete documentation including all work orders, invoices, and service records supporting every claim above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This complaint is associated with Complaint #11717398. My 3rd windshield has cracked after a tiny 1/8" impact point. The result was spidering all the way around the middle sensor housing area and propagating 6" down. It also spidered to the top of the windshield. This tiny impact shouldn't have caused a huge spidering effect. Whether from incorrect installation, car frame issues or defective windshield quality, this is my third heavily cracked windshield in my first 10 months of vehicle ownership. I'm heavily concerned about the safety issue from seemingly anything that strikes the windshield and the $2400 cost to replace each windshield. Thank you

While driving on a highway, the vehicle displayed an emergency malfunction alert indicating the system was shutting down, followed by a sudden loss of propulsion. I was traveling with my children in the vehicle and had to immediately maneuver off the roadway under unsafe conditions. We were nearly struck by other vehicles while exiting. Law enforcement responded to assist at the scene, as we were stuck on the off ramp without the ability to use flashing lights due to the system shutting down. The vehicle became inoperable and required service. This incident occurred without warning and created a significant safety risk to occupants and others on the road. This vehicle has also had multiple prior service issues affecting different systems since delivery, including electrical, suspension, and other component-related repairs.

Hazard lights are inoperable this will be the second time going in for repair but 4th time it has occured. It also makes SOS inoperable and the roof lights. This is a safety concern that has not caused an accident but is a big issue since hazard lights are used when accident or emergencies occur and they are inoperable and this has been a frequent issue

The contact owns a 2025 Rivian R1S. The contact stated that while reversing, the rear-view camera displayed a black image. While attempting to roll up the driver's rear window, the window failed to go up completely. The contact stated that the vehicle was taken to a car wash, and water entered the vehicle. In addition, the contact stated that the trunk light remained illuminated while the vehicle was turned off. The vehicle was taken to the dealer, but the vehicle was not inspected. In addition, the contact stated that the vehicle had been to the dealer several times for the failure. In addition, the dealer instructed the contact to turn off and restart the vehicle whenever the rear-view camera displayed a black image. The contact was informed that the system would reset after being turned off and restarted. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

Component/System: Visibility – Windshield. Was replaced in January 2026, not available for inspection. Pictures attached, doesn't include largest/spider crack on bottom of windshield that was 16" Summary of the Problem: I have experienced six separate windshield failures (cracks and chips) within the first eight months of owning my 2025 Rivian R1S. The most recent windshield was replaced by Rivian, and within five days the new glass developed an 7‑inch crack from an impact. The frequency and severity of these failures are far beyond normal road‑debris damage and strongly suggest a systemic defect in the windshield glass, installation method, or vehicle structure. Detailed Description of the Incidents: • Six cracks or chips occurred on the original windshield between the delivery date of May 20, 2025 and six months of ownership. • The first and 2nd chip was repaired by Safelite, the 3rd chip unable to be fixed at same time due to location at edge of glass. • Several cracks originated without any visible impact point. • The replacement windshield, installed by Rivian Service on January 21, 2026, developed a long crack within five days of installation. • Original windshield replaced and I submitted claim through insurance. I have appointment to replace second windshield on 2/16/26. Service representative at Seattle service center stated “to be transparent with you, windshields are customer pay as they crack due to outside influence”. This is after detailing the previous five separate incidents with original windshield and that the new windshield developed a large crack within five days of install on 1/21/2026. • All cracks/chips appeared during normal driving conditions. • The pattern of failures indicates excessive fragility, potential stress cracking, or improper windshield seating/alignment. • Numerous other Rivian R1S and R1T owners have reported similar issues, suggesting a broader quality or design problem.

On November 8, 2025, at approximately 8:23 p.m., the rear liftgate of my Rivian R1S activated via the Rivian mobile app without my intentional command. The vehicle was stationary at the time. The liftgate opened and struck an overhead obstruction. Rivian has stated that the liftgate was initiated through the mobile app and that the system operated as designed. However, this suggests that the app or vehicle may permit unintended remote activation without adequate safeguards to confirm user intent or prevent activation in confined environments. If the liftgate can be triggered inadvertently (for example, through unintended screen interaction or background app state), this presents a foreseeable safety hazard. In garages, parking structures, or tight spaces, unintended activation could cause bodily injury to a person standing behind the vehicle, including a child, or result in property damage. Remote vehicle functions should include appropriate confirmation, or other safeguards to reduce the risk of unintended activation. I am submitting this complaint to document a potential safety design concern involving unintended remote liftgate activation.

On February 1, 2026, at approximately 9:09 AM, while driving from a stop and continuing on main roads, the vehicle accelerated to extremely high speeds and would not properly slow down. When I removed my foot from the accelerator pedal, the vehicle did not decelerate as expected. Regenerative braking was nonexistent. Normally, releasing the accelerator provides noticeable deceleration, but in this incident the vehicle continued to propel forward instead of slowing. Braking was extremely difficult. The brake pedal felt abnormally stiff (“thick”) and required significant effort to depress. Even while actively braking, it felt as though the vehicle was still attempting to accelerate forward and did not slow normally. This occurred for a couple hundred yards before I was able to pull over due to safety concerns. At the same time, the vehicle was in All-Purpose drive mode, but the ride height was stuck at kneel height and would not adjust, which is abnormal. After pulling over, the vehicle would not shift into Park. I had to press the brake pedal with both feet while fully depressing it and lifting myself off the seat to keep the vehicle from moving. I then had to open the driver door in order to force the vehicle into Park. There were no warning lights or messages displayed on the dashboard. The vehicle was towed to the Rivian Service Center but has not yet been inspected because the service center is currently closed. This malfunction created a serious safety risk due to unintended acceleration, loss of normal deceleration, difficulty braking, abnormal suspension behavior, and inability to shift into Park.

On November 27th the accelerator on my Rivian became stuck causing the car to accelerate quickly and preventing me from immediately stopping the car. There was a message stating that the regenerative braking system was not available and the accelerator pedal was stuck in the down position. When I pressed on the brake there was a terrible grinding noise and smoke coming from the front tires. I quickly realized that bringing the Rivian to a full stop would likely cause the car to catch fire. Since the road was clear I had time to discuss a plan with my family and I told them to prepare to get out of the car quickly. I pressed hard on the brakes which caused them to grind and smoke. I put the car in park and we all exited the car quickly. Flames were visible from the front tire. The car is available for inspection. If there had been other vehicles on the road or any pedestrians this would have been a life threatening incident. Rivian is claiming that I must have been pressing on both the accelerator and the brake at the same time. We had 2 adults and 3 children in the car and the incident lasted long enough for us to discuss a plan to exit the car. There is no chance that my foot was on both the accelerator and the brake. Rivian has conducted an inspection but has denied that there is an issue. There has not yet been an independent inspection. The car has been in Rivian's service center since the day after the incident. The only warning sign appeared during the incident stating that regenerative braking was not available but this did not explain why the accelerator pedal was stuck.

SUMMARY OF PROBLEM: Vehicle experienced sudden uncontrolled acceleration and deceleration while driving on busy road with family as passengers on November 16 2025. Vehicle provided no warning before loss of control occurred. Created immediate risk of collision and serious injury. DETAILED DESCRIPTION: On November 16 2025 at approximately 5:25 PM ET, my 2025 Rivian R1S experienced sudden uncontrolled acceleration and deceleration while driving on a busy roadway. The vehicle began accelerating and decelerating erratically without driver input, creating immediate risk of rear-end collision or loss of control. No warning lights or messages appeared before the incident. The vehicle displayed "Thermal Fault Detected" and "Coolant Level Low" messages only after the erratic behavior began. This incident occurred with my family in the vehicle and created serious risk of injury or death. I was forced to have the vehicle towed. PRIOR RELATED INCIDENTS: This is not the first safety issue with this vehicle. Service Request SR-RAB3DU1AM documents "Emergency Braking Mistakenly Triggered on Regular Roadway" from August 29 2025 that remains unresolved in Rivian's system. The vehicle has required multiple service visits for thermal and cooling system failures at only 15000 miles. MANUFACTURER RESPONSE: Rivian service center claims rodent nesting caused thermal system failure leading to loss of vehicle control. If correct, this indicates critical design flaw - environmental factors should not be able to compromise vehicle control systems without warning or failsafe mechanisms. Vehicle lacks adequate: - Warning systems for thermal degradation before catastrophic failure - Failsafe mechanisms to prevent loss of control - Protection of critical systems from environmental factors SAFETY CONCERN: If thermal system damage can cause sudden loss of vehicle control without warning, this represents unreasonable safety risk. Other R1S vehicles may be at risk of similar failures.

The rear doors cannot be opened in an emergency when electrical power is interrupted. Although the Rivian R1S generation 2 Owner's Manual has a process to open the door, the process could not be performed by a reasonable person in a reasonable amount of time, in an emergency such as a battery fire. The process could definitely not be performed by children. The process requires physically destroying one the side panels and then reaching deep into the interior cavern of the door to hunt for a wire to pull. The process cannot be practiced, nor can it be taught to children, because it involves destruction of the side panel of the door. The side panel cannot be replaced without scheduling a service appointment and ordering a replacement part from Rivian. As a result, my children's life is irresponsibly endangered in case there were to be an accident, especially a battery fire, which would both cut electrical power and also risk burning to death for my children trapped in the back of the car with no way to open the doors.

While driving the entire computer shuts down and reboots, both screens go black for several minutes. Speed display disappears, turn signals stop working, after the screens come back on there are warning lights for emergency braking disabled, cruise control disabled, and the headlights won’t come on for several minutes.

I am submitting this complaint regarding repeated ineffective repair attempts by Rivian Automotive, Inc. at its Costa Mesa Service Center on my 2025 Rivian R1S Adventure. During multiple service visits at Rivian’s Costa Mesa Service Center (January 29, June 18, July 16, and October 11, 2025), Rivian repeatedly failed to diagnose or correct the same issues affecting my 2025 Rivian R1S Adventure. • Drive Cam / Diagnostics Error: Rivian’s diagnostics incorrectly reported my drive storage as 119 GB when I have a 2 TB SSD (the maximum recommended). After five hours of testing, they failed to identify the issue. The in-car viewer still shows only partial clips, even though the full recordings are visible on a computer. • A/C Vibration and Noise: Despite Rivian tightening and insulating the A/C components, the vibration persists and is noticeable on the passenger side. This issue did not exist in the 1st generation R1S loaner vehicle, suggesting a design issue in the 2nd generation R1S, where A/C components are placed in the front compartment. • Proximity Lock and Bluetooth Delay: The vehicle frequently fails to unlock for 5–15 seconds even when I’m standing next to it. Rivian attributes this to “deep sleep mode,” which is unreasonable—no other automaker treats slow unlocking as normal. This delay is a safety concern in emergencies or bad weather. • Lighting / Camera Malfunctions: I provided video of headlights turning off while idling in a drive-thru and of the reverse camera freezing. Rivian could not replicate the issues and closed the cases. • Privacy Concern: A technician asked me to change my Rivian password and share credentials so they could log in for diagnostics. This raises privacy and data security concerns. After repeated visits and software updates (including version 2025.38.0, reissued October 21 and October 25 without listed fixes), all defects persist. These failures have caused significant inconvenience, time loss, and ongoing safety concerns.

The Rivian R1S that I own pulls hard to the right when you accelerate and then pulls to the left when you decelerate. I took it for repair and Rivian realigned vehicle and confirmed everything is as it should be. This behavior is tied to the Rivian Stability control and when the stability control is deactivated the steering issue stops. The issue is a safety concern as it's difficult to keep the vehicle in lane and straight with the stability control activated which turns to On each time you drive the car.

When vehicle returned from service for outstanding recalls, the control arm bolt was not properly tightened and caused additional movement on rear of vehicle

The contact owned a 2025 Rivian R1S. The contact stated that while driving 24 MPH, the other vehicle switched lanes in front of the contact's vehicle. The other driver had a learner's permit. The contact depressed the brake pedal, but it traveled down to the floorboard, and the vehicle failed to respond. The vehicle was pushed into the cement divider. The vehicle came to a stop when it crashed into a light pole inside the cement divider. The contact was unsure whether there was a warning light illuminated. The air bags deployed. A police report was filed. The contact and her daughter, along with one of the passengers, were taken to the hospital by ambulance. The contact sustained minor injuries: abrasions and cuts on her forehead. And a scar on the right arm. The contact's daughter, who was sitting on the back right seat, had abrasions and, due to tachycardia, was transported to a trauma hospital due to internal bleeding. The contact's passenger, who was sitting behind the driver's seat, had multiple lacerations on the mouth, lost two front teeth, and underwent a root canal. The contact's other passenger, who was sitting in the front passenger seat, was not injured. The vehicle was towed to an unknown location. The insurance company was notified and declared the vehicle a total loss. The manufacturer was not notified of the failure. The failure mileage was 24.

During an early season wet snow storm within minutes of driving the lights had become covered with snow and deflected the light in such a way that created a very unsafe driving environment. There was zero snow on the road because of it not being cold enough to stick but the deflection of the light and limited light on the road it was nearly impossible to see the road markings and lines to stay in the lane and created a very unsafe environment around me requiring me to drive significantly lower to try to stay on the road which could have caused an accident with other drivers who were not driving as slowly. There are a significant amount of reports of incidents like this across multiple forum platforms (ie: reddit) where drivers of the Rivian have indicated a drive that was very unsafe and something they had never experienced before. Rivian needs to create a retrofit to the existing headlamp that has a heating element of something to continue to melt the snow off the light as driving since the truck face is flat and the LEDs do not conduct enough heat to melt snow as driving.

Regarding the Safety Recall mentioned below, I reached out to Rivian Service Center. They are not giving me an ETA to fix this and no alternate is given. Is there anyways NHTSA help me by making Rivian Automotive LLC take responsibility and address the issue sooner than later ? They dont have a fix for below safety recall and no ETA on when they can fix it. Its really disappointing to see the lack of accountability. Appreciate your help in this matter. best regards [XXX] Jun 13,2025 Manufacturer Recall NumberFSAM-1693 NHTSA Recall Number25V-387 Recall StatusRecall Incomplete, remedy not yet available Summary Rivian Automotive, LLC has decided that certain model year 2025 Rivian R1S and R1T vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108 and Technical Standards Document (TSD) 108 - “Lamps, reflective devices, and assoc. equipment.” Safety Risk Diminished front turn signal lamp performance may cause reduced awareness of the vehicle’s intent to turn for road users in front of the vehicle. Reduced awareness of intent to turn may increase the risk of a crash. Rivian is not aware of any crashes, injuries, or fatalities related to this condition. Remedy Pursuant to its recall determination, Rivian will inspect and/or replace the front turn signal lamps on the potentially affected vehicles free of charge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)