2002 Suzuki Aerio

TL* THE CONTACT OWNS A 2002 SUZUKI AERIO. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED. WHILE THE CONTACT WAS IN TRAFFIC, A LOUD GRINDING NOISE EMITTED AND THE GEAR SHIFTER BECAME STUCK. THE CONTACT WAS ABLE TO PLACE THE GEAR INTO DRIVE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,663.

QUITE A FEW OF THE SCREWS OR GROMMETS THAT HOLD THE BODY PARTS ONTO MY CAR HAVE FELL OUT. MY FRONT BUMPER WAS BARELY BUMPED AND IT BROKE ONE OF THE CLIPS ON THE BUMPER AND IS NOW TIED UP WITH A SHOE STRING. MY A/C COMPRESSOR HAS ALREADY HAD TO BE REPLACED AND FOR SOME REASON THE COOLING FANS ARE NOT WORKING PROPERLY. THE STRUCTURE ON THIS CAR IS POOR. THE LOCK TO THE DRIVERS SIDE DOOW JUST SPINS NOW, SO IT NEEDS TO BE REPLACE. I HAVE ALREADY HAD TO REPLACE THE TRUNKS LOCK DUE TO SAME PROBLEM. I HAVE HAD TO REPLACE THE IGNITION SWITCH ALSO DUE TO KEY NOT OPERATING PROPERLY. CLIPS FROM BOTH BUMPERS HAVE FALLEN OFF FOR NO REASON. I EXPECTED MORE FROM A SUZUKI CAR. I BELILEVE THIS WILL BE MY LAST PURCHASE FROM THEM. *TR

1. THE SCREWS THAT HOLD THE DOOR LOCK ASSEMBLY SIMPLY FELL OUT OF THE DOOR 2. PASSENGER FRONT DOOR ONLY OPENS WHEN IT WANTS, LOCK STICKS 3. BODY PART SCREWS HAVE FALLEN OFF OF THE CAR CAUSING BODY PARTS TO FALL OFF WHILE DRIVING. 4. SCREWS HOLDING FRONT BUMPER ON FELL OUT AND BUMPER FELL OFF. 5. TRUNK LOCK SIMPLY TURNS IN CIRCULAR MOTION WHEN TRYING TO OPEN WITH A KEY 6. PASSENGER FRONT DOOR SOMETIMES WILL NOT STAY CLOSED DUE TO LOCK ASSEMBLY NOT FUNCTIONING PROPERLY 7. CAR WILL NOT GO INTO 4TH GEAR WITHOUT WARMING UP, YET ALL SYSTEMS CHECK OK WHEN TESTED AT MECHANIC SHOPS. NO ONE WILL DO ANYTHING ABOUT IT BECAUSE I BOUGHT IT USED FORM A DEALER. THEY SAY THE WARRANTY EXPIRED AND THERE IS NOTHING THEY CAN DO. *JB

DT*: THE CONTACT STATED THE HEAT SHIELD BOLTS ON THE MOTOR CONTINUALLY BECAME LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR TIGHTENING OF BOLTS SEVERAL TIMES.

AFTER SEVERAL MISDIAGNOSES FOR THE SAME PROBLEM WITH MY CAR GOING INTO GEARS THE PROBLEM WAS RESOLVED TWO MONTHS AFTER THE CAR WENT OUT OF WARRANTY. I WAS CHARGED TO FIX THE PROBLEM WHICH WAS COMPLETELY UNFAIR. THE FIRST TIME I BROUGHT THE CAR IN THE SERVICE MANAGER SAID I WASN''T PUSHING HARD ENOUGH ON THE BRAKE. THE SECOND TIME HE SAID IT WAS DO TO THE COLD WEATHER. THE THIRD TIME HE SAID THAT UNTIL THE CAR COULD NEVER GET BACK INTO GEAR HE WAS UNABLE TO FIX IT UNDER WARRANTY. THE FOURTH TIME HE FIXED A PART AND IT STILL HAD THE SAME PROBLEM. THE FIFTH TIME I TOOK IT TO ANOTHER SUZUKI DEALERSHIP WHERE THEY PROCEEDED TO TELL ME THAT THE OTHER DEALERSHIP DID NOT INSTALL THE PART CORRECTLY. THEN THE SIXTH TIME THEY SAID IT IS A DIFFERENT PART AND FIXED IT AND CHARGED ME BECAUSE IT IS OUT OF WARRANTY. THIS PROBLEM TOOK ONE YEAR AND ONE MONTH TO FIX. THE DISTRICT MANAGER SAID BECAUSE IT IS OUT OF WARRANTY THAT HE WOULD NOT APPROVE THE COST OF FIXING IT. EVEN THOUGHT THE PROBLEM STARTED AFTER ONLY TWO YEARS OF ME OWNING THE CAR AND WAS CLEARLY BACK WHEN IT WAS UNDER WARRANTY. THE CAR TO THIS DATE STILL DOESN''T HAVE 30,000 MILES ON IT.

DT; HAS BEEN HAVING PROBLEMS WITH TIRES. HAS THEM ROTATED EVERY 6 MONTHS. DURING THIS TIME, A KNOT WAS VISIBLE ON THE TIRE. HAD TO HAVE IT REPLACED, DEALER SAID TIRES WERE DRY ROTTING. ACTUALLY WENT TO SEPERATE DEALERS AND THEY BOTH NOTED THE SAME THING IN REGARDS TO THE TIRES DRY ROTTING. NOW HAS TO REPLACE 2 MORE TIRES, THERE IS PLENTY OF TREAD ON TIRES BUT DEALER SAID IF SIDEWALL IS STRUCK WITH THOSE KNOTS A BLOWOUT WILL OCCUR.

WHILE TURNING RIGHT AT 45 MPH THE LOWER CONTROL ARM SNAPPED. CONSUMER LOST STEERING CONTROL AND HIT A POLE. VEHICLE WAS TOWED. DEALERSHIP REPAIRED THE LOWER CONTROL ARM. *AK THE CONSUMER STATED THE AIR BAGS DID NOT DEPLOY AS DESIGNED. UPDATED 02/09/06. *JB

WHILE DRIVING CONSUMER NOTICED THAT SMOKE WAS COMING FROM UNDERNEATH THE MOTORCYCLE. CONSUMER PULLED OVER, AND MOTORCYCLE CAUGHT ON FIRE. CONSUMER EXTINGUISHED THE FIRE, AND HAD VEHICLE TOWED TO THE DEALER. *AK

FRONT WHEEL BEARINGS WORE OUT PREMATURELY. *AK

WHEN BRAKING THERE IS A GRINDING AND OR POPPING NOISE. ALSO, THE BRAKE PEDAL FEELS SOFTER THAN NORMAL. VEHICLE HAS BEEN SERVICED 4 TIMES FOR THIS ISSUE, BUT THE CAUSE OF THE NOISE HAS NOT BEEN DETERMINED. *AK THE CONSUMER NOTICED A POPPING NOISE IN THE FRONT END AND PULSATION IN THE BRAKES AND STEERING WHEEL. SUZUKI ADMITTED THAT THERE WAS A PROBLEM BUT THEY WEREN'T SURE OF HOW TO RESOLVE. THE EMERGENCY BRAKE LIGHT WOULD COME WHEN TRAVELING AT CERTAIN ANGLES BOTH ON AND OFF RAMP. *SC

HAD WHEEL BEARINGS REPLACED ON VEHICLE AT 12,000 MILES AND AGAIN AT 30,000 MILES. AT 42,000 MILES AXLE BROKE AT THE WHEEL. THIS CAUSED THE VEHICLE TO CRASH AND CAUSE $4,400.00 IN DAMAGE TO THE FRONT END.

CONSUMER STATED THAT VEHICLE STOPPED ON THE FREEWAY AS SHE WAS EXITING ONTO A RAMP. CALIFORNIA HIGHWAY PATROL CAME TO HER RESCUE. AFTER HAVING THE VEHICLE TAKEN TO A SUZUKI DEALER, AND CHECKED, CONSUMER WAS TOLD THAT BALL JOINTS FELL OUT. *AK

WHILE DRIVING AT 60 MPH CONSUMER HEARD A POPPING SOUND, AND THE STEERING WHEEL SHIMMIED. THE SAME THING HAPPENED WHEN THE BRAKES WERE DEPRESSED. DEALER INSPECTED THE VEHICLE, AND FOUND THAT THE ROTORS NEEDED TO BE REPLACED. *AK

BRAKE CALIPER HAS A HOLE AND LEAKS, CAUSING BRAKE FAILURE . *AK

WHEN APPLYING PRESSURE REAR WINDOW SEALANT PEELS OFF AND STICKS TO THE SIDE OF THE VEHICLE. DEALER STATED THIS MAY BE CAUSED BY THE HEAT. VEHICLE IS WITHIN THE REMEDY SCOPE FOR A RECALL WITH THE FRONT WINDSHIELD.

THE CONSUMER TURNED THE KEY TO THE "ON" POSITION AND THE BIKE'S IGNITION ENGAGED AND CAUSED SUDDEN ACCELERATION WHICH RESULTED IN A CRASH. THE CONSUMER INDICATED THAT TURNING THE KEY TO THE "ON" POSITION IS ONLY SUPPOSE TO GIVE THE VEHICLE POWER. THE CONSUMER NORMALLY HAS TO HOLD THE CLUTCH LEVER IN AND PRESS START BUTTON FOR THE MOTORCYCLE TO ENGAGE. THE DEALER ADVISED THAT THE ENTIRE WIRING HARNESS HAS TO BE REPLACED. THE VEHICLE IS A 2002 SUZUKI VOLUSIA VL800 BK2 MOTORCYCLE. *NLM *TT

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING OIL IS LEAKING FROM THE ENGINE CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS

MODEL DR200 SEK2; THE DRIVE CHAIN ON THE MOTORCYCLE CAME WHILE TRAVELING 3-4 MPH. THE CAUSE IS STILL UNKNOWN WITH THE OWNER INSPECTING THE CHAIN TO MAKE SURE THE CHAIN OPERATED WITH MANUFACTURES' SPECIFICATION(S). PLEASE DESCRIBE DETAILS. TS

FROM NEW THROUGH APPROXIMATELY 2000 MILES (WHEN THE DEFECTIVE PART WAS REPLACED), THE VEHICLE WOULD STALL ABRUPTLY WHEN THE THROTTLE WAS APPLIED FROM A STAND STILL. THIS HAPPENED SIX TIMES AND EACH WAS AT AN INTERSECTION WHERE TRAFFIC BEHIND ME COULD HAVE COLLIDED WITH THE VEHICLE AND CAUSED SERIOUS INJURY AS IT IS A MOTORCYCLE. THE SELLING DEALERSHIP WAS CONTACTED AND THEY INITIALLY HAD NO SERVICE BULLETINS REGARDING THE POSSIBLE CAUSE. REPEATED ATTEMPTS TO GET INFORMATION FROM THE MANUFACTURER SUZUKI WERE UNSUCCESSFUL. THEY LOGGED THE COMPLAINT WITH THE DECLARATION THAT THEY HAD NO REPORTS OF SUCH FAILURES AND SUGGESTED I CONTACT THE DEALERSHIP WHICH I HAD. THE DEALER FINALLY GOT UNOFFICIAL WORD THAT THE THROTTLE POSITION SENSOR MAY BE AT FAULT. IT WAS REPLACED UNDER WARRANTY AND THE PROBLEM SOLVED. I HAVE SPOKEN WITH OTHERS WITH THE SAME MODEL MOTORCYCLE WHO EXPERIENCED SIMILAR STALLING AND THEY WERE UNSUCCESSFUL WHEN THEY CONTACTED THE MANUFACTURER AS WELL. IT IS MY CONCERN THAT MOTORCYCLES ARE BEING SOLD THAT COULD STALL UNEXPECTEDLY AND WITHOUT WARNING CAUSING A SERIOUS ACCIDENT. EVEN THOUGH MY BIKE IS FIXED, I WOULD LIKE TO SEE THE MANUFACTURER TAKE RESPONSIBILITY INSTEAD OF REMAINING IGNORANT. A RECENT CALL TO THEIR CUSTOMER SERVICE NUMBER BY A FRIEND REVEALED THEY STILL DENY ANY KNOWLEDGE OF SUCH A PROBLEM EXISTS, DESPITE SEVERAL OWNERS PREVIOUSLY REPORTING DIRECTLY TO THEM! DT