2024 Tesla Cybertruck

purchased a pre-owned 2024 Tesla Cybertruck directly from Tesla and took delivery on October 1st, 2026. Before delivery, I noticed the tailgate would not latch properly. A Tesla employee forced it closed, but the truck was delivered with the problem unresolved. After delivery, the tailgate unexpectedly opened multiple times while I was driving, including on the highway. I had to pull over to close it. This endangered me and other motorists. I requested service on October 2nd, 2026, and brought the truck to Tesla on October 14th. Tesla subsequently repaired the tailgate, but the problem was apparent before delivery. The rear camera was scratched or damaged at delivery and later replaced by Tesla. I have also experienced interruptions to Tesla’s self-driving or driver-assistance features when camera functions were unavailable, raising concerns about camera-dependent safety systems. The truck also shakes and makes unusual noises above about 70 miles per hour. The cause has not been identified, and the vibration remains unresolved. I do not feel safe driving it at highway speeds until it’s inspected. Shortly after delivery, I found numerous cockroaches and ants, particularly around the bed and tailgate. My daughter has a documented cockroach allergy, which makes exposure a serious concern for my family. Tesla service described the infestation as a hazard and said service could not proceed until professional cleaning was completed. I no longer feel this vehicle is safe. I have service records, photos, and messages documenting my reports. I ask NHTSA to review the potential safety defects, especially the tailgate opening while driving, the camera-related driver assistance interruptions, and the unresolved highway vibration.

The PCS2 (Power Conversion System) is an integrated power module that handles AC home charging, DC-DC conversion for the 48V low-voltage systems, and PowerShare (V2L/V2H). • The Defect: Early units (mostly pre-2026 and Foundation Series models) suffer from thermal fatigue in the AC charging MOSFETs. • Symptoms: AC charging speeds drop from 48 amps to 24 amps, error codes like PCS2_a136_cycloAMosfetHealthCheckFailed appear, and AC/home charging eventually fails completely.

All tires have upper side wall and tread cracks and tears. This is causing the tread to fall off in pieces and chunks of tire tread with a size of 1 inch diameter or more are going is missing and the tire wire mesh underneath the tread is exposed. All tires have similar issues and several tread areas have signs of tread peeling and about to fall off. Tire issue was reported to Tesla at around 6,000 miles when a tire rotation was refused from local tire shop. I took vehicle in for service and Tesla did nothing about it. I took truck back again at around 7,000 miles and the issue again was ignored and they told me to deal with manufacturer. I called manufacturer and they only offered a partial credit but I am responsible for full tax, disposal and labor. The tires currently have about 7,500 miles and my truck in only 15 months old. Looked online for researched and there are many other cybertruck owners experiencing the same exact issue with tire tread separation. Internet sources state the problem is due to Dry Rot which causes tire tread separation, cracking and separation of internal foam sound insulation. Several owners have experienced tire blowouts and most also are unaware of tire issue and only become aware when in process of tire rotation which is recommended at about 6,250 miles

Today, I nearly ran someone over, and felt the need to send this feedback, as I never saw a person in my A-pillar blindspot. I was driving manually, making a left-hand turn, and never saw the man pictured below. He walked perfectly as to be obscured by my A-Pillar the entire time. I caught a flash of him sprinting out of the way in my driver’s side window as I nearly ran him over. (I am working on a road-capture mobile application that happened to be running on my phone in the center of my windshield at the time, resulting in this image. This mount was not obscuring my vision, nor that of FSD. FSD was inactive, I was driving manually.) Obviously I accept fault here, but I can’t help but feel that Tesla has an opportunity to make the Cybertruck safer here, likely through software. I have FSD, I believe the cameras saw him fine, but I did not see him for even a second. There has to be something Tesla can implement here that would alert me of his presence, stop me, apply the brakes, something. Something that didn’t activate today.

The contact owns a 2024 Tesla Cybertruck. The contact stated that while driving 25 MPH, the steering wheel became unresponsive, and the vehicle crash into eight vehicles parked along the side of the road. The contact attempted to turn the steering wheel away from the vehicles but was unable to regain control of the vehicle because the steering wheel was firm. Following the crash, the vehicle was towed to a dealer and then to a body shop. The contact instructed the body shop not to perform any repairs because until the vehicle was thoroughly diagnosed. However, the body shop was unable to perform a diagnostic test or retrieve the EDR information. The manufacturer was notified of the failure but refused to assist with the request to investigate why the steer-by-wire system failed. The vehicle was inspected by the body shop but not repaired. The failure mileage was 1,000.

The contact owns a 2024 Tesla Cybertruck. The contact stated that while driving 20 MPH with the autopilot feature engaged the vehicle failed to stop at a stop sign. The contact manually intervened and stopped the vehicle. The manufacturer was not notified of the failure. The failure mileage was 11,818.

While driving on a highway with Full Self-Driving engaged, I approached an exit and applied steering input to take control. I expected the system to disengage and the Cybertruck to follow my steering input. The vehicle did not respond in the manner I expected and left the paved roadway, entering a grass field. To my knowledge, it did not strike another vehicle, guardrail, tree, or structure. The airbags nevertheless deployed, and a collision event was indicated. I cannot determine from my observations what triggered the restraint system or whether contact with the ground or another condition played a role. After the vehicle came to rest, it lost power to the extent that it would not operate normally and I could not access parts of it by the usual means. Tesla personnel attempted to supply external power but could not restore normal operation. They ultimately had to force access to the trunk to retrieve belongings. The disabled vehicle was towed to Tesla’s Mechanicsburg Service Center and then to Sun Motors Collision Center. I notified Tesla and requested an explanation specific to this incident. Tesla has provided me with vehicle data through its privacy process. Unfortunately, Tesla stated most of the data was unavailable without explanation, such as video recordings and event data. In correspondence through September 17, Tesla referred to general driver responsibility and collision-related warranty coverage, but I have not received a technical explanation that resolves the steering behavior, the airbag deployment, or the power loss. I have followed up with Tesla multiple times. Their final response is "We don't comment on causes." They refuse to provide any other information or support the warranty. I do not know whether a vehicle system malfunction caused or contributed to the roadway departure or whether the later events were consequences of the departure.

I am submitting a formal complaint regarding my recent experience with Tesla service, involving repeated failed repair attempts, inaccurate representations that the vehicle was ready for pickup, and unprofessional conduct by the service manager, Kris. I initially brought my vehicle in for service due to a critical error. After being notified that the vehicle was ready for pickup, I arrived and discovered a fluid leak underneath the vehicle. The vehicle had to be taken back in for further inspection, resulting in a wasted trip. I was later notified again that the vehicle was ready. I returned, and at that time the vehicle presented a new alert (“Trailer functionality may be unavailable”), which had never appeared prior to service. Due to this, I left the vehicle again for additional work. Following this, I had a phone conversation with the service manager regarding the ongoing issues. During that call, I explicitly asked that the call not be ended while I was addressing the situation. Despite that, the call was ended. This conduct is unacceptable, particularly given the repeated service failures and the time and inconvenience this situation has already caused. After that, I received another email directly from the service manager confirming that the vehicle was ready for pickup. I returned for a fourth time based on that representation. Upon arrival, I was told that I was “misunderstanding” and that when the vehicle is marked as ready for pickup, it does not necessarily mean that the issue has been resolved. This is completely unacceptable and contradicts any reasonable expectation of what “ready for pickup” represents—especially when that representation is being made directly by management. As a result of this, I ultimately left the service center with a vehicle that still had active issues and unresolved alerts present. Being placed in a position where I had to take possession of a vehicle that was not fully repaired is unacceptable and raises serious concerns

Component AffectedComponent Name: Electrical System / Engine Cooling / Climate ControlSpecific Part: Front grille/louver assembly and HVAC condenserComplaint The front grille and louver area of the Tesla Cybertruck features an inadequate design that fails to protect critical cooling components from ordinary road conditions. The wide openings allow predictable road debris to easily enter the front end, causing direct impact damage and structural failure to the HVAC condenser. Tesla corporate communications acknowledge this vulnerability occurs but classify the resulting damage strictly as an "outside influence" rather than a systemic design defect, thereby refusing warranty coverage. This structural failure occurred on my vehicle despite recently undergoing an extensive $14,691.92 front-end repair that addressed the HVAC system. The lack of protective screening or mesh in the factory grille exposes essential thermal management systems to immediate damage during standard highway driving, representing a widespread product defect.Safety Impact Statement. Failure of the HVAC condenser due to unprotected debris intrusion poses a direct safety risk. The condenser is critical to the vehicle's thermal management system. A sudden loss of cooling capability can cause rapid passenger cabin overheating, unexpected window fogging that obscures driver visibility, or thermal management failures in the high-voltage battery system, potentially leading to a sudden loss of propulsion while driving.

The left sail applique was nearly disconnected from the vehicle, so I removed it the rest of the way manually before it could fly off while driving at speed. The right one is still a little loose, but doesn't seem to be in danger of flying off. The model number stamped into the piece that came off indicates that it was replaced during recall work in Nov 2024 as part of Safety recall 24V-457, however because work had been done on the tonneau cover by Tesla in Jun 2026, I believe it exacerbated the problem causing the part to detach enough to be dangerous. They did not mention the problem to me at the time even though the vehicle was specifically brought into the service center prior to warranty expiration to check for covered issues. Tesla is now quoting $1190 and refusing free repair because the mileage is 53,500. I asked for, but did not receive a copy of the final estimate with the updated parts listed for $1190. I did upload a preliminary estimate where they showed the parts that would have been needed if the vehicle had the new rails installed.

On XXX at approximately 5:15 AM, I was driving my 2024 Tesla Cybertruck (VIN [XXX], ~47,300 miles) on an interstate trip to [XXX] with Full Self-Driving (Supervised) engaged. I heard a loud pop from the front of the vehicle, immediately followed by an alert stating the left front turn signal was malfunctioning and that I needed to take over control. FSD disengaged and I was forced to manually drive in pre-dawn darkness with a failed turn signal until the next charging stop. The fault then behaved intermittently: it cleared on its own, returned, cleared again, and I resumed FSD for much of the trip. Then, with roughly 100 miles remaining, the left turn signal malfunction warning returned while the vehicle was actively driving itself, again forcing manual takeover and leaving me without a functioning left turn signal in traffic. This is a serious safety defect on multiple levels: (1) A failed turn signal prevents me from lawfully and safely signaling lane changes and turns to other drivers. (2) The failure occurred WHILE the automated driving system was operating and depends on functional signaling to execute its own lane changes — yet the system had been driving with a component that failed audibly and without warning. (3) The intermittent nature means the vehicle can re-enter a hazardous state at any time, without warning, at highway speed. (4) I cannot get a service appointment immediately, so I must continue operating a vehicle with an unrepairable intermittent signal failure, exposing me to citations and collision risk. This vehicle has an extensive repair history including body panel adhesion defects related to Tesla’s 2025 cant rail recall, and this electrical failure continues a pattern of defects across multiple systems. No warning preceded the pop. The failure is reproducible in the sense that it has recurred three times in one day. Service records and buyback correspondence with Tesla are available on request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The PCS (Power Conversion System) failed on my Cybertruck as it has on thousands of other trucks. It's an issue for me because the nearest supercharger station where I can charge is 45 miles away. I have to budget my daily driving so I don't run out of charge before reaching the supercharger. If I run out of charge, the truck will be inoperable until the service center can fix the vehicle. Right now the service appointment is 24 days from now.

The vehicle has experienced an issue with its power conversion system (PCS2) that leaves AC charging unavailable. Based upon online forums and social media, this issue is clearly widespread amongst early VIN model Cybertrucks. The scope of the issue has lead to delays with repair. My vehicle has experienced this issue since early June 2026, and I am still awaiting repair. This is a safety concern because it could plausibly leave the vehicle stranded due to lack of ability to charge the vehicle. While Tesla and third party superchargers are widespread, they are not everywhere and cannot allow a vehicle to travel to most roads in the United States. There have been circumstances where, if AC charging was not an option, I would have been stranded in a desert and surely would have died of excessive heat exposure. With the PCS2 failure, this issue a plausible risk.

My 2024 cybertruck has a PCS2 onboard error. It has failed but Tesla has told me it’s under warranty however if I was past the warranty it wouldn’t be covered. This is a widespread issue known on 2024/2025 cybertruck. Nearly all VINs are affected.

I paid Tesla to perform a safety inspection of my Tesla Cybertruck after I purchased it. During that inspection, Tesla determined that the vehicle's as built configuration was **not safe** and required me to purchase a newer revision of the Power Conversion System (PCS). The required PCS revision did not exist when my vehicle was originally manufactured, meaning the vehicle could not have been built with that revision. The original PCS installed in my vehicle has a widespread failure rate among Cybertrucks. When the PCS fails, the vehicle is unable to charge, leaving it stranded. I believe this is a safety defect that warrants investigation by the NHTSA. Tesla's own words on their invoice state that the as-built configuration was determined to be unsafe, and required me to purchase a newer revision of the PCS (1777777-T2-G) to address the safety issue.

PCS2 Failure alerts on the screen left the vehicle unable to charge at any level except supercharge. The vehicle can be stranded due to unavailibility of supercharges and inability to charge at any Level 1 or level 2 chrgers.

The car would stop charging at home and an error showed up about two months ago. After reporting to Tesla, they did a diagnostic over the air and concluded that the battery (HVB) needs to be replaced. The car is at the shop for over a month, and they are still waiting on parts.

I am filing a safety defect complaint regarding my Tesla Cybertruck. Water entered the truck bed outlet area and caused corrosion to the mounting bolts and surrounding components, resulting in Tesla determining that the entire bed wall panel requires replacement. The bed outlet is designed for outdoor use and exposure to weather conditions. In my opinion, water intrusion into this area represents a design defect because moisture can enter the electrical outlet assembly and associated mounting hardware, leading to corrosion and component deterioration. My concern is that continued corrosion could potentially affect the integrity or functionality of the electrical outlet system and create an electrical safety hazard for owners using the bed power outlets in normal outdoor conditions, including rain or vehicle washing. Tesla inspected the vehicle and confirmed water ingress and corrosion were present and advised that replacement of the bed wall panel was necessary to correct the condition. I request that NHTSA review whether the design of the Cybertruck bed outlet and surrounding components adequately protects against water intrusion and corrosion during normal vehicle use.

The contact owns a 2024 Tesla Cybertruck. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal rattling sound, and the contact noticed that the metal quarter panel was loose. The contact was concerned that the quarter panel detachment could cause a crash. The vehicle was taken to the local dealer, where a replacement quote was provided. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no coverage. The failure mileage was approximately 3,000.

Approximately 10 minutes after my vehicle was serviced at a Tesla Service Center for a Full Self-Driving (FSD) concern, I entered the highway and engaged FSD. The service center had stated the system was operating correctly. While traveling approximately 75 mph through a highway curve, FSD suddenly changed to an "Unavailable" state. According to Tesla's own accident data, I did not disengage FSD. There was no audible warning, no effective visual warning, no takeover request, no controlled deceleration, and no safe handoff to the driver before the vehicle stopped controlling itself. Within about one second of FSD becoming unavailable, the vehicle left its intended path and struck a concrete highway divider. If the divider had not been present, the vehicle likely would have crossed into oncoming highway traffic, creating the risk of a catastrophic head-on collision with other vehicles, including a semi-truck. Tesla's accident report confirms I did not disengage FSD and shows no warning or takeover request before impact. I possess documentation supporting that FSD became unavailable without a safe transition to the driver. This failure occurred immediately after Tesla serviced the vehicle and represented that the FSD system was functioning properly. Despite the accident data, Tesla Customer Support and the Service Center have refused to acknowledge or investigate what appears to be a failure of the FSD system's fail-safe behavior. The failed component appears to be the FSD/Autopilot system and its driver handoff logic. The vehicle and electronic records are available for inspection. An automated driving system should not terminate operation at highway speed without providing adequate warning, a safe transfer of control, or controlled deceleration. I believe this presents a serious safety defect that could result in fatal crashes. The collision caused approximately $15,500 in vehicle damage.