2013 Toyota Prius

On XXX, at approximately 152,570 miles, the brake, ABS, and traction-control warning lights illuminated at the same time on my 2013 Toyota Prius. The brakes felt spongy, and I heard a recurring buzzing sound approximately every 3 seconds. Because of the change in brake-pedal feel and concerns about braking safety, I stopped using the vehicle. I reported the problem to Longo Toyota in [XXX], which directed me to Toyota customer support. The vehicle was subsequently diagnosed with trouble code C1391, “Internal Leak in Accumulator.” I contacted the dealership and Toyota customer support about Customer Support Program ZJB, which addressed code C1391 brake booster and brake booster pump failures. Toyota denied coverage because the failure occurred outside the program’s time and mileage limits. The symptoms began only 2,570 miles beyond the 150,000-mile limit. My primary concern is **safety**, not simply the expiration of coverage. The vehicle developed spongy brakes, multiple warning lights, and frequent buzzing. The diagnosis appears consistent with the type of brake-system failure Toyota previously addressed through ZJB. I request that NHTSA investigate whether this condition constitutes a safety defect affecting 2013 Toyota Prius vehicles and whether a recall or other corrective action is warranted, including for vehicles that develop the failure after the support program expires. I can provide the diagnostic report and available supporting records. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced sudden unintended acceleration. While I was making a right turn from the street to my driveway, my car suddenly accelerated on its own and hit the side of the house and the garage door, causing significant damage to the house and the front of my car. My street is uphill, so my car was almost stopped when I made a turn. My car suddenly lurched forward passing the upward incline to my driveway. The windshield cracked due to fallen bricks from my house. I heard the noise of sudden acceleration, and the next thing was my car hitting the house hard. I had my foot slightly on the brake. My chest hit the wheel due to the shock, but the airbag was not deployed. I experienced a mild concussion to my chest.

While driving our 2013 Toyota Prius, the vehicle experienced a sudden and severe loss of braking effectiveness while the vehicle was in motion. This created an immediate safety risk because the vehicle did not respond to braking as expected. After the incident, the vehicle displayed the red BRAKE warning light, ABS warning light, brake-system warning light, and an audible warning. The vehicle was not driven after the failure and was transported to a Toyota dealership for diagnosis. The dealer confirmed a brake-system fault and recorded diagnostic trouble codes C1241, C1252, C1253, and C1256. Toyota previously issued Customer Support Program ZJB for certain 2010–2015 Prius vehicles involving internal brake booster and brake booster pump malfunctions. Toyota’s documentation for that condition identifies C1252, C1253, C1256, and C1391 as relevant diagnostic codes. This vehicle has three of those listed codes. The problem has been confirmed by the Toyota dealership. The failed brake-system components remain installed and are available for inspection at this time. There were no known brake-system warning lamps before the braking failure. The warning lamps and audible alarm appeared in connection with or immediately after the failure.

While driving, my brake pedal would randomly lose power assist. The pedal would get hard and I couldn't press it down normally, and I had to push as hard as I could just to get the car to slow down. This happened more than once while driving and I almost crashed because I couldn't stop the car in time. A scan later showed codes C1252 (brake booster pump motor on-time abnormally long), C1253 (pump motor relay fault), and C1256 (accumulator pressure low), pointing to a failure in the brake booster pump/accumulator system. A repair shop confirmed this and said the brake booster assembly with master cylinder and the brake booster pump assembly with accumulator both needed to be replaced. I also contacted Toyota and was told my car was previously covered under a Warranty Enhancement Program for this exact part, which has since expired meaning this is a known issue with this component. The part is available for inspection if needed.

The contact owns a 2013 Toyota Prius. The contact stated that while driving and pulling into a parking lot, there was a burning odor coming from the vehicle. The contact exited the vehicle but saw no fault with the vehicle. The contact was then notified by another person that the vehicle had caught on fire. The fire department extinguished the fire and informed the contact that the windshield washer fluid reservoir was melted in half with burned wires nearby. The fire department stated that the fire was caused by the electrical wiring on the passenger’s side near the coolant reservoir under the hood. The vehicle was not destroyed and was towed back to the residence. A bystander who helped extinguish the fire had sustained a burn to the left arm. Medical attention was administered at the scene. Additionally, the contact stated that the passenger’s side rear tire was losing air pressure every morning with the TPMS warning light illuminated. The manufacturer was notified of the failure. The failure mileage was 138,932.

The contact owns a 2013 Toyota Prius. The contact stated that while driving 60 MPH, the ABS warning light illuminated. Minutes later, the vehicle started to brake and lurch forward with the accelerator pedal depressed. The contact stated that the vehicle spun out and crashed into the median. The contact’s chest struck the steering wheel, causing bruising and chest pain. The contact was managing the pain with analgesics. The vehicle was towed to an impound lot and was deemed a total loss by the insurance company. A Police report was filed, but the report number was not provided. The manufacturer was contacted and was made aware of the failure. The failure mileage was approximately 140,000.

My 2013 Prius has 86,500 miles on it. It has been regularly maintained. A routine state inspection revealed a severely rusted rear axle beam and a front axle that is heading in that direction. Other Prius' in [XXX] have had this issue, and in some cases, the wheels have detached from the axle while the car is in motion. That is documented. That is a major safety concern, as who would expect to see an axle issue, especially in a low mileage car. I found a similar NHTSA complaint, XXX, on a 2013 Prius in [XXX], as well as issues in [XXX] with 2010 and 2012 Prius vehicles. The Toyota dealership that found this issue deemed it to be "a major safety concern" as the beam is "rusted apart". There were no warning signs, no issues, until the visual inspection. My concern is not simply the cost of repairing an older vehicle. I am concerned that a structural component has corroded to the point of being describe as "rusted apart", creating a major safety concern on a vehicle with limited mileage. The threat of a wheel separation or loss of vehicle control is a serious risk that needs exploration. I called Toyota Headquarters and they indicated that the car was out of warranty and there had been no recalls. The case number for that contact is: [XXX]. Toyota has previously recognized that corrosion of structural rear components in salt-belt vehicles can create a safety problem, but I do not know if that commentary has been applied to Gen-3 Prius'. I respectfully request the NHTSA review its complaint records and manufacture submissions to determine any pattern of premature corrosion or structural failure involving the rear axle beam/rear cross-member of 2010-2015 Toyota Prius vehicles, particularly vehicles operated in states where road salt is routinely used. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The break pump for my 2013 prius is going out and is a known issue with Toyota. I contacted toyota and they have stated because it is past the extended warranty they can not repair it and aren't liable for it. I bought the car used and was unaware that it has been a known issue for years. The previous owner did not have it replaced as they were probably unaware as well. It is a highly unsafe issue and has caused my breaks to suddenly go our while driving recently with my toddler. It is also $3000-$5000 to fix it and is almost more than the cars value. I need help resolving this as it isn't "normal wear and tear" or a mileage issue. It is a known, very public defect that toyota has admitted and I have been able to easily find information on all over Google. The warning lights came on out of no where on the freeway today.

I purchased a 2013 Toyota Prius from a reputable dealership in Omaha (O'Daniel Honda). 5 days after purchase the ABS, BRAKE, and Traction Control lights came on in the evening. When I took it to the dealership the next day they had cycled off and the dealership couldn't find anything wrong. A few days later it happened again so I got into the dealer right away and they said Toyota had issued a service bulletin C1391 in 2019, and that I would have to replace the brake booster, brake cylinder, and brake pump assembly. I'm still fighting with the dealership to make this right, because they should have caught this during their inspection before putting the car for sale on their lot. The indicator lights keep cycling on and off. Something that effects the braking system should be a recall and not a service bulletin.

Brake actuator failed

The contact owns a 2013 Toyota Prius. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and BRAKE warning lights were illuminated. The contact pulled off on the off-ramp and became aware that extra effort was needed to depress the brake pedal. The vehicle was towed to the dealer and was diagnosed with brake booster and accumulator failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

My vehicle has 105492 miles and ABS light, Trackion and Brake light went on. I could hear a buzzing sound from the brake actuator every 5 seconds. The brake actuator and master cylinder was failing. According to the dealership failure of brake actuator and master cylinder is a common safety issue with Toyota Prius. The failure of the actuator can lead to failure in the braking system and a crash. Online research shows that several customers have reported this issue. The Claremont Toyota quoted me $3646 to fix this issue. I contacted Toyota of America and they informed that they cannot cover these repairs case number 260515002576.I took my vehicle to a private mechanic. I paid $2312 for parts and labor to fix this safety issue. I would like to file a complaint against Toyota for not addressing this critical safety issue.

I am the first owner of a Toyota 2013 Prius that I purchased in Baltimore, MD, in 2013. I moved Georgia in 2014. The car currently has 130000 miles. I heard there were recalls on this vehicle type few years ago, but I was never notified. The brake has failed recently with code C1391. I spent $3,500 recently and the car is still in the repair shop.

While driving straight on smooth paved road, car began to shake and right rear passenger wheel came completely separated from car. After skidding off the road and being able to visually inspect, it was clear the sub-frame had broken and the wheel had come off in its entirety. The rotor, the lugs, and calipers were all still attached to the wheel.

Code 1391 / power brake booster failure. Know defect by Toyota in which they extended warranty, vehicle is within mileage warranty but past the date warranty. Therefore Toyota will not assist in repairing. Very troubling in that this is a high risk recall or safety issue well known and instead of repairing extended. Repairs cost more than half the value of the vehicle and we are heavily reliant on this car and cannot afford 4k repair nor would sell knowing the saftey issue. Apparently there was notices sent for voluntary repairs in which I never received, had I received and reviewed I would have had repaired. My car had been to Toyota dealership and was never notified of this recall. Toyota offered voluntary programs (such as ZJB or model-specific extensions like 21TE01 for certain 2012–2014 Prius c vehicles) to replace failing brake boosters and pump assemblies.

The brake light, abs light, and traction control light is on. This was a known issue with Toyota Prius. They extended the warranty but failed to adequately notify user. I believe this is a serious safety issue and should be a recall as it affects the adequate stopping of a car, not just an extended warranty.

I am filing a formal safety complaint regarding a catastrophic brake component failure on my 2013 Toyota Prius, occurring at less than 83,000 miles. The vehicle’s Brake Master Cylinder/Actuator Assembly has suffered an internal hydraulic pressure leak, causing the electric booster pump to run continuously to prevent a total loss of braking assist. This is a well-documented manufacturing defect that directly compromises passenger safety, drastically increases stopping distances, and threatens a complete loss of power assist while driving. Toyota explicitly acknowledged this inherent design flaw through its Customer Support Program (ZJB). However, they limited coverage to a strict 10-year expiration date from the first date of use. Because my vehicle has exceptionally low mileage and was driven gently, the component took longer to degrade, causing it to fail just outside Toyota's arbitrary time limit. Limiting safety coverage based on time rather than mileage penalizes owners of low-mileage vehicles for an engineered factory defect.

On June 20, 2026 while driving the Toyota Prius I experienced a sudden brake failure. Initially I thought I might have pressed the accelerator instead of the brake. But then pressing the brake I found the car did not stop and the ABS brake, brake lights, and other lights lit up on the dash board. The car had only 61,150 on the odometer. I called on Toyota for their warranty coverage but they declined saying that the vehicle is no longer covered. This brake failure should have been under Recall. AAA auto service has pulled C1391 vehicle code - requiring removing and replacing brake booster pump assembly with master cylinder, etc.

There have been several reports of this matter and a ton of recalls due to the Brake Booster issues with all Prius makes and models from 2010 on. The recall was issued and ended before I purchased this vehicle and never fixed. The brake booster has recently began having trouble in my vehicle. I purchased it in February of 2024, the recalls all show they quit honoring them in 2023.

See attached document for complaint.