2023 Ford E-350

I had rented an RV from Cruise America for a 1,400 one-way trip from [XXX] to [XXX]. I told the agent this was my first time driving an RV. The agent knowingly told me to disregard the low tire pressure sensor as it was faulty, to directly disregard it. One hour into the trip I experienced a tire blowout of 1 of 6 tires. I sought assistance at a tire repair chain 1 mile from the sensor having gone from "present" to "blinking." The tire center also saw a full crack across the exterior sidewall of another tire and said it could also blowout at any time and even one blown tire could have led to a rollover. They noted the five remaining tires were all older, worn, underinflated, showed bad wear patterns, and were dried out. Their professional opinion was that all six tires be replaced for it to be roadworthy. The [XXX] office of Cruise America either didn't know the tires were worn and rented it to me anyhow or did know and rented it to me anyway (gross negligence, fraudulence, intent to conceal). This could have led to a rollover causing me bodily injury and possibly also involving another vehicle and their passengers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This complaint is about a national company(Cruise America) that has a dismal maintenance program(if any) for their fleet of rental RV's. Me wife and I rented an RV to see this amazing country while traveling from [XXX] to my Navy reunion in [XXX]. We soon realized it wasn't going to be as fun as we imagined. The ride was the bumpiest we ever experienced and was to remain that way for 4445 miles. From day 1 I was calling the customer relations dept. to find out the protocol to get it fixed. I told them it must be the shock absorbers. The rep responded that he will find a mechanic in the next location we were passing. He didn't. He liked the idea I had since we would be in IL for 4 days, maybe he could get someone there. He agreed, but never found anyone. The RV was all over the road, especially in windy areas and when big rigs would pass. All we wanted was a safe trip, instead I was worried someone would get hurt. It was a draining experience both physically and mentally. I am concerned that if a renter is not a great driver the consequences could be dire. I have logged over 2.5 million miles during my career and consider myself an excellent driver with zero accidents. I have read many of Cruise America's 1,2 & 3 star reviews and have come to the conclusion that they don't maintain there RV's very well if at all. My reason for this complaint is in hope that this letter will land on the appropriate desk on someone who can investigate this company's maintenance program and have the ability to enforce customer safety laws where they find poor maintenance and keep the vehicles in need of repair off the nations highways until they pass safety laws. Thank you for reading this, I hope you can help. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

56k miles - engine failure. Cylinder 1. Knocking - engine replacement.