2017 Subaru Forester

After replacement of the passenger ODS harness under recall WUM-98, the system still fails to detect a passenger in the seat, making it impossible for me to safely drive with a passenger. Subaru will not fairly cover the defect and would have to install a new seat and recode the new seat to the airbag module. The repair would cost me at least $1500. The capacitive passenger sensor is a major engineering flaw in Subarus, and a very good reason to never buy from them again.

I am filing a formal complaint regarding repeated, costly, and premature failures on my 2017 Subaru Forester, as well as the outright refusal by Subaru Consumer Advocacy to provide financial relief or goodwill reimbursement. Between 2024 and 2026, reaching under 90,000 miles, I was forced to pay out-of-pocket for over $6,200 in major repairs: Rear Wheel Bearings (2024): $2,000+ for premature bearing failure. A/C Evaporator Repair (Feb 2025, ~87,000 miles): $2,000 A/C Compressor Replacement (March 2026): $2,200 following additional system breakdown. Subaru issued Service Program Bulletin WRB-21 / WRB-21R specifically acknowledging factory-defective A/C condensers in 2017 Foresters. When an A/C condenser leaks refrigerant and oil, it directly damages down-stream components, including the evaporator and compressor. Despite pointing out Service Program WRB-21 to the Subaru Consumer Advocacy group, my request for goodwill reimbursement was flatly denied.

TRANSMISSION LIGHT OVER HEATING COMES ON

Valve control assembly failure. A known TSB. Disables safety features of the car. Should be a recall.

the occupant detection system has failed for years, the subaru dealership keep temporarily fixing the problem and has finally quoted me 2,000 to completely replace the seat as that is where the sensor is located. If i get in a wreck with a passenger they will have no airbag, and i dont think the seatbelts would work either. This is a faulty part that came with the car. The ODS light is on always, the dealership confirmed this.

Within 30k miles, Front passinger control arm bushings required replacement due to bushing failure resulting in uneven tire ware. By 35k miles, the front driver lower control arm also had the same issue effecting steering and uneven tire ware.

the TGV valve metal flap screw came undone and came loose with the intake manifold. piece of metal about 1 in x 2 inch (flap) fell down to cylinder 2 intake and rubbed against the intake valve nipping pieces off and those pieces of metal along with loose screw fell chipping corner of cylinder 2 top edge. at my shop they had to replace cylinder 2 and TGV valve and rebuild the damaged cylinder head. REASON WHY I TOOK IT TO THE SHOP There was small vibrations at a idle at about 800 rpm (stationary) and already replaced the spark plug and fuel injector and it still shook little bit. since i couldn't figure out what was the issue decided to take it to a mechanic. about a week prior to dropping the car off at the mechanics I heard a metal clinking in the engine for a minute and went away. after that the Miles per gallon went from 27 down to 25 miles per gallon. before taking the car to the shop there was a warning light on cylinder 2 on my OBDII reader ( not a full check engine light). a screw shouldn't be loosening in a internal combustion engine part where if not taken care of it can detonate an engine and cost user thousands of dollars and it was not their fault. I researched on this same issue and I found few online where they were showing videos of them moving the loose part with a screw driver. Have not found any one where the part came off completely and went down into the intake valve.

On May 30, 2026, I was driving the freeway 2(Glendale Fwy) south, I was using the cruise control and driving 63 0r 68 miles. All of sudden, my car start to shaking violently, moving toward right lane, so I tried move my car back to my lane. My car was out of control and driving zig zag way then went up to hillside of the freeway and roll over end up crash on the concrete swale. I thought that was my last moment of my life. I could not move, severely injured and my car was totally damaged. The driver was driving who witnessed whole thing from behind my car, stopped and called 911. He was kindly came to me and gave me a drinking water. The mileage in my was about 68000 miles and I did maintenance as the manufacture recommended it.

I was leaving home and driving in the neighborhood when I noticed that it was a crack on my windshield and there was no damaged or debris at the time. I didn’t hear anything nor there any trees or cars that will kick up rocks or bad weather It was strange to have happened and I thought it had to be a defective windshield. I looked to see if there were a recall and it was but not for the year but it was advised to submit a complaint with NHTSA. I had a windshield inspect from Safelite and the windshield company that I used to replace the windshield and calibrate it. I spent a total of $620 in repairs

The airbag sensor in the passenger front seat has malfunctioned and it is indicating that the passenger airbag will not deploy. This is after the recall that was completed on the ODS from service campaign 19V701000.

The airbag warning light for the front passenger seat has been intermittently lighting. Both when the passenger seat is occupied and vacant. The light sometimes indicates the passenger airbag is off when there is a passenger in the seat. I took the car to the Subaru dealer where I purchased the vehicle.. Per the dealership service report: “SCANNED CODES AND FOUND CODE B1760 STORED IN BODY CONTROL MODULE REGARDING THE PASSENGER FRONT SEAT BOTTOM. RECOMMEND REPLACEMENT DUE TO A FAULTY OCCUPANT DETECTION SENSOR.” This car was recalled several years ago regarding the passenger seat airbag sensor issue. The car was serviced per the recall. This car has not been in an accident. The car has approximately 70,000 miles which were driven primarily by me. The front passenger seat was occupied less than 25 percent of the time. There was never anything spilled on the seat. The seat was not used to transport anything other than a passenger. The dealer service department now wants $1566.79 to fix this issue. I contend that recall did not fix the issue correctly and I should not be charged for a faulty part or design that was not properly remedied the first time. The dealer will not resolve the issue and has referred me to corporate Subaru. I have contacted Subaru and am awaiting a response. Case # 260818-1700931. This is a safety issue that Subaru needs to address immediately.

Airbag sensor does not work. It is not activated when someone sits in the passenger seat. This was recalled in other Subaru Foresters but for some reason our specific vin number is not eligible for repair.

My 2017 Subaru Forester is experiencing the exact component failure and severe safety hazard outlined in NHTSA Recall 19V-701 (Subaru Campaign WUM-98R). The front passenger seat Occupant Detection System (ODS) is failing continuously, which illuminates the "Passenger Airbag Off" indicator and completely deactivates the front passenger airbag safety restraint system even when an adult is securely seated. Because my specific VIN was omitted from the recall population list, my local Subaru dealership refused to perform the recall repair, stating no active campaign exists for my vehicle. As a result, I have driven this vehicle for over a year with a completely disabled, non-functioning passenger airbag system. Upon researching the technical service bulletins for WUM-98R, my vehicle perfectly matches all manufacturing, model year, and component criteria for the defective occupant detection wiring harness. The omission of my VIN from this safety campaign is an error that has left a severe, life-threatening manufacturing defect unaddressed. I am filing this complaint to urge the NHTSA to investigate VIN exclusions for this campaign and force an expansion of Recall 19V-701 to protect impacted consumers.

The passenger airbag Occupant Detection System (ODS) has failed on my 2017 Subaru Forester (VIN: [XXX]) at 78,255 miles. This failure completely deactivates the front passenger airbag, creating an immediate, severe safety hazard for any front-seat passenger. This vehicle previously had Federal Safety Recall WUM-98 performed in 2020 to resolve this exact ODS engineering defect. However, the safety recall remedy has failed. The red SRS/airbag warning light is permanently illuminated, and the passenger airbag indicator status remains stuck on "OFF" even with an adult seated in the vehicle. A diagnostic scan performed on XXX by Lithia Subaru of Oregon City confirmed active code DTC B1760 (Occupant Detection Sensor Mat Malfunction). I was forced to pay a $100.00 diagnostic fee just to retrieve my vehicle, and the dealership quoted an additional $2,171.12 ($1,371.12 for parts and $800.00 for labor) to replace the entire passenger seat bottom cushion assembly and harness (Part 64084SG23A) to resolve the failed internal sensor. The dealership attempted to claim the seat got wet to excuse the failure, but the seat is bone dry and has never sustained any liquid spills, window leaks, or detailing. According to Subaru’s official technical service bulletin filed with the NHTSA (Document MC-XXX, Page 8, Step 6), the manufacturer explicitly documents that if DTC B1760 persists or returns after the recall harness is installed, the proper factory remedy is to replace the seat cushion assembly. Because the original safety recall failed to permanently resolve the safety defect, and the dealer is refusing to repair this deactivated safety system without a massive out-of-pocket consumer charge—after already charging a fee to diagnose a known, recurring safety defect—I am requesting an investigation into failed safety recall remedies for this vehicle generation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The shift guide plate in my 2017 Subaru Forester failed, causing the ignition key to become stuck and not release when the engine is off. The component is available for inspection upon request. The failure was confirmed by a Subaru dealer, who diagnosed the defective shift guide plate and provided a repair estimate of $685.23. The safety risk is significant - an inability to remove the key from the ignition can prevent the driver from securing the vehicle and creates confusion about whether the engine is truly off. There were no warning lamps or messages prior to the failure. The problem presented suddenly and has been reproducible consistently since it first appeared. This is a known manufacturing defect. Subaru acknowledged it by issuing an 8-year extended warranty extension (TSB 16-112-18R) specifically covering this component. My vehicle has only 71,000 miles - well below average for a 9-year-old vehicle - and falls just outside the 8-year window. I contacted Subaru of America requesting goodwill assistance, which was denied with no explanation beyond the warranty expiration. I am filing this complaint to establish an official record of this defect and the manufacturer's failure to stand behind it.

The front lower control arm bushing were breaking apart at 53,156 miles. Shop reported significant play in the wheel while on the stand. Sounds like a safety hazards.

My 2017 had the passenger airbag sensor recall in 2020. It went into for repair. It began going off again where the passenger seat airbag is off when a passenger is in the seat in 2023 on and off. It consistently began going off again in August 2024. I spoke to subaru corporate and they said they needed to replace the whole seat and wouldn't cover the cost of the whole repair of 1600. The part had a long backorder because so many cars are affected. I didn't receive a new part until June 2025. The local dealer replaced the seat. Now not even a year later the passenger airbag sensor is off with a passenger. This is our only car that fits our whole family and my family has to sit in the seat. This is a massive safety issue that Subaru is not taking responsibility for ongoing repairs even after the 2020 recall. I'm extremely concerned for the safety of my passengers.

The recall repair for the ODS has failed again.

I own a 2017 Subaru Forester with approximately 55,324 miles. The vehicle has experienced repeated rear wheel bearing failures at relatively low mileage. On October 1, 2024, at 48,877 miles, the passenger-side rear wheel hub assembly, including the wheel bearing, was replaced by a Subaru dealership. Subaru provided goodwill assistance for that repair. At approximately 55,324 miles, both rear wheel bearings were diagnosed as failed and required replacement. The failure was confirmed by a Subaru dealer and an independent repair facility. Manufacturer was contacted regarding assistance but declined coverage support. Consequently this most recent repair was performed by independent repair shop. Prior to replacement, the vehicle exhibited increasing humming, roaring, and grinding noises from the rear, which worsened with vehicle speed. No warning lights were illuminated. I am concerned about repeated premature rear wheel bearing failures and the potential safety risk associated with wheel bearing deterioration, including loss of wheel stability and vehicle control if the condition progresses while driving.

Had recall completed for passenger airbag prior now SRS airbag on since 6/7/2026 per dealer code B1650 & B1760 as history codes. States found passenger side airbag sensor has erratic operation, recommended replacing seat bottom with integrated sensor for $2015 at Spreen Subaru of San Bernardino. Why is the sensor failing again? Unable to drive vehicle due to potential of airbags not deploying, making the vehicle unsafe to drive. No other issues with vehicle no one in front passenger seat when SRS airbag illuminated on dashboard, no spills, have seat covers to protect from ant fluids. No accidents that would cause this issue.