2006 Porsche Cayenne

Last month I began experiencing a strong fuel odor after driving, most noticeable outside the driver-side rear door area, which aligns with the warning sign described in the recall report. This is a time-sensitive safety concern. [XXX] (PCNA 573 filing with NHTSA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2006 Porsche Cayenne. The contact stated that after parking the vehicle in the garage and exiting the vehicle, the contact smelled an abnormal fuel odor outside the vehicle. A dealer was contacted. The vehicle was taken to the dealer, and it was diagnosed with a crack in the filter flange informed the contact was informed that the filter flange needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V576000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 135,000.

The contact owns a 2006 Porsche Cayenne S. The contact stated that the front of the vehicle was facing uphill, the contact decided not to reverse down the hill and was attempting to turn the vehicle around to drive down the hill. The contact put the vehicle in park and was hanging over the driver’s front door attempting to see where the edge of the hill was to back up the hill and drive down the hill. However, the gear went into neutral, and the vehicle unexpectedly moved, rolling down the hill. The contact jumped into the moving vehicle and depressed the brake pedal as the back of the vehicle hit the ground smashing the muffler into the vehicle. No warning light was illuminated. The vehicle was taken to the dealer and the contact was informed of the recall. The contact sustained injuries to the chest, left arm and shoulder, and the head. The contact had bruises on both legs and arms, and a large laceration on right shin which required medical attention. In addition, the contact was traumatized. The vehicle was repaired by replacing the plastic bushing on the selector lever cable. The contact referenced NHTSA Campaign Number: 19V446000 (Power Train) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact the vehicle would be repaired and the vehicle and paying for the damages. The contact was provided a claim number however, the contact was unsuccessful in reaching a representative. The approximate failure mileage was 158,322.

The contact owns a 2006 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 17V576000 (Fuel System, Gasoline). The contact stated that the dealer retrieved the vehicle from the residence to perform the recall repair; however, the dealer confirmed that they were unable to access the fuel pump and fuel filter due to the corroded locking collars. The contact stated that after receiving the vehicle from the dealer, a fuel odor was detected while exiting the vehicle. Additionally, there was gasoline leaking underneath the rear driver's side tire onto the ground while the contact was at the gas station to refuel. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 213,697.

MY CAR STOP SUDDENLY, IGNITION KEY FAILURE, THEN LIKE TRANSMISSION HESUTATION UNTIL THE CAR STOP COMPLETELY WHERE AT THAT MOMENT CALL A TOLL THAT COST ME $650 DLS. SINCE THAT DAY CAR HAVING ELECTRIC PROBLEMS AND EVEN TRANSMISSION GET STUCK SOMETIMES, HAVE TO TO DO IT MANUALLY.

The contact owns a 2006 Porsche Cayenne. The contact had received notification of NHTSA Campaign Number: 22V656000 (Exterior Lighting). The contact became aware of condensation in the headlights and that the headlights were very dim. The contact made an appointment with a dealer and had the recall repair performed; however, the headlights were still dim while in operation. The vehicle was returned to the dealer however, no additional assistance was provided. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2006 Porsche Cayenne. The contact stated while driving at an undisclosed speed, the vehicle started to overheat. The contact stated that she was able to navigate the vehicle off the road. The contact then stated that the coolant had drained from the vehicle. The coolant warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the coolant pipes detached, and the radiator hose needed to be replaced. The contact mentioned that the radiator hose was previously replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE S. THE CONTACT STATED THE INSULATION FOR THE WIRES ON THE HEADLIGHTS WERE WORN OUT RESULTING IN THE LOSS OF HEADLIGHT FUNCTIONALITY. THE CONTACT STATED THAT CHECK HEADLIGHT AND CHECK TURN SIGNAL LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000.*DT CONSUMER STATED EVIDENTLY, THE INSULATION WAS COMPOUNDED FROM A VEGETABLE SOURCE (SOY) NOT VERY DURABLE. THE INSULATION ON THE HEADLIGHT WIRING HARNESSES WERE CRUMBLING. THE HEADLIGHTS HIGH AND LOW BEAM, PARKING LIGHTS AND TURN SIGNALS WERE INTERMITTENT.*JB

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V446000 (POWER TRAIN) AND 17V576000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH RECALLS.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V446000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROCKVILLE AUDI (1190 ROCKVILLE PIKE, ROCKVILLE, MD 20852, 888 478-1189) WHO STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

INSULATION ON THE WIRING INSIDE THE HEAD LIGHTS AND WIRING ON THE HARNESSES FEEDING THE HEAD LIGHTS & TURN SIGNAL LIGHTS DETERIORATES AND CRUMBLES. THIS LEADS TO SHORTING OF WIRES AND HEAD LIGHT & TURN SIGNAL FAILING. ADDITIONALLY THE CONNECTORS ON THE HEAD LIGHTS & HARNESSES CORRODE LEADING TO HEADLIGHT/TURN-SIGNAL FAILURE. THIS CAN OCCUR AT ANYTIME, DRIVING WHEN STARTING, STATIONARY, OR TURNING.

09/19/2017 PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) FUEL SMELL COMING FROM VEHICLE. FOUND LEFT SIDE FUEL FILTER FLANGE LEAKING. REPLACED LEFT SIDE FUEL FILTER FLANGE FOR $709.04. 12/08/2017 PORSCHE OF LEHIGH VALLEY CAR HESITATES AND BUCKS, SINCE THE FUEL ODOR REPAIR WAS COMPLETED ON 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT AND RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE , AND TRANSFER LINES BETWEEN 2 FUEL PUMPS FOR $$879.80. LETTER FROM PORSCHE CARS NORTH AMERICA, INC. 'IMPORTANT SAFETY RECALL' DATED 11/29/2017 RECEIVED 1 WEEK AFTER PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) COMPLETED SECOND REPAIR AND CHARGED ME FOR A TOTAL OF $1588.84 SO YOU KNOW THAT PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) KNEW FULL WELL THAT THE RECALL WAS UNDERWAY BUT JUST WANTED TO MEET 4Q/YE GOALS. 02/20/2019 IN WEEK SEVEN (7) OF (10) TEN AFTER WEEKLY CALLS TO SCRIPT FOLLOWING CUSTOMER SERVICE AGENTS OF EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING), WHO ESCALATE CALLS UPON REQUEST TO A SUPERVISOR FROM EPIQ GLOBAL, ONLY TO HAVE A PROJECT COORDINATOR CALL WITH THEIR PERSONAL CELL PHONES AND LEAVING GENERIC MESSAGES WITHOUT A DIRECT CALL BACK NUMBER. 02/20/2019 NOW IN WEEK SEVEN (7) OF (10) TEN, I FINALLY PICKED UP A RANDOM NUMBER OF THE 3RD PROJECT COORDINATOR AND DISCUSSED HOW THEY WILL ONLY REIMBURSE ME FOR THE LEFT SIDE FUEL FILTER FLANGE REPLACEMENT. 12/27/18 I SUBMITTED MY CLAIM FORM AND EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING) CONFIRMED RECEIPT ON 12/31/2018 REITERATING IN WRITING A 4-10 WEEK PROCESS. 02/21/2019 18 MONTHS AFTER INITIAL REPAIR I RECEIVE AN EMAIL FROM EPIQ GLOBAL CONFIRMING THEY WILL NOT REIMBURSE THE 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT & RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE, & TRANSFER LINES BTWN 2 FUEL PUMPS $879.80

METALLIC CONTACT POINTS FOR THE FRONT TURN SIGNAL BULB HOLDER INTEGRAL IN THE HEADLAMP ASSEMBLIES CORRODE OR ERODE RENDERING THE TURN SIGNAL INOPERABLE. CORRECTION REQUIRES COSTLY REPLACEMENT OF THE ENTIRE HEADLAMP ASSEMBLY. POINT OF FAILURE IS INACCESSIBLE FOR PHOTOGRAPH. BOTH LEFT AND RIGHT FRONT TURN SIGNAL CONTACTORS HAVE FAILED ON SUBJECT VEHICLE WITH IN THE PAST YEAR. THE PARTS IN QUESTION ARE NOT SUBJECT TO OPERATIONAL MOVEMENT OR WEAR, AND A MANDATED SAFETY ITEM WHOSE FAILURE MAY RESULT IN A TRAFFIC CITATION BY POLICE.

I RECEIVED A RECALL NOTICE FROM PORSCHE (AH10 PORSCHE SAFETY RECALL) FOR REPLACEMENT OF THE FILTER FLANGE OF FUEL PUMP. THE LETTER WAS DATED 14NOV2017. ON 28NOV2017 I TOOK THE CAR TO THE DEALER FOR REPAIR, WHICH WAS SUPPOSED TO BE AT NO COST TO ME. THE DEALER DID NOT HAVE THE NEWLY DESIGNED PART, SO HE REPLACED THE DEFECTIVE FILTER FLANGE (WHICH HAD BEEN LEAKING FUEL), REPLACED IT WITH A NEW PART, BUT STILL UNDER THE RECALLED DESIGN, AND CHARGED ME FOR THE REPAIR EVEN THOUGH THE RECALL STATED THE REPAIR WOULD BE DONE AT NO EXPENSE TO VEHICLE OWNERS. THEN IN AUGUST 2018, I WAS NOTIFIED THAT THE NEWLY DESIGNED PARTS WERE DELIVERED, AT WHICH POINT I BROUGHT THE CAR BACK TO THE DEALER AND THE RECALLED PART WAS REMOVED WITH A NEWLY DESIGNED FILTER FLANGE INSTALLED. THIS WAS COMPLETED ON 08AUG2018 AND ON 09AUG2018 I COMPLETED THE PAPERWORK THAT PORSCHE ASKED ME TO COMPLETE IN ORDER TO RECEIVE REIMBURSEMENT FOR THE NOVEMBER 2017 REPAIR WORK. THE PROCESSING OF THIS PAPERWORK WAS SUPPOSED TO TAKE 6-10 WEEKS. IT IS NOW 21 WEEKS AND COUNTING, I HAVE CONTACTED PORSCHE AND THEIR PROCESSING AGENT (GCG), BUT NEITHER IS ABLE TO TELL ME THE STATUS OF THE CLAIM OR WHO IS WORKING ON IT OR WHAT THE ISSUE IS WITH THE PROCESSING OF MY CLAIM. I'M OUT OF POCKET $1500 FOR OVER A YEAR ON A RECALL THAT WAS SUPPOSED TO BE NO COST TO THE VEHICLE OWNER DUE TO A DANGEROUS DESIGN, WHICH HAD INDEED BEEN LEAKING FUEL AND WHICH COULD HAVE LED TO A DEADLY FIRE.

RECALL AH10 INCOMPLETE DUE TO NON-AVAILABILITY OF PARTS. REPLACING FILTER FLANGE OF FUEL PUMP.

TRANSMISSION SELECTOR GUIR WORKING VEHICLE NOW STARTS IN GEAR AND CAN DRIVE AWAY WHILE YOU HAVE SELECTOR IN PARK

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2017. THE DEALER (PORSCHE OF ANNAPOLIS, 20 HUDSON ST, ANNAPOLIS, MD 21401) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA RECALL NO.: 17V-576; PORSCHE SAFETY RECALL AH10. THE RECALL NOTIFICATION WAS RECEIVED 12/17 AND I HAVE SPOKEN TO MY PORSCHE DEALERSHIP 3 TIMES SINCE. THE PORSCHE DEALERSHIP HAS NOT RECEIVED THE FILTER FLANGE REPLACEMENT PARTS FROM THE MANUFACTURER AND HAS NO IDEA WHEN THEY WILL BE RECEIVED.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. WHILE AT A STOP LIGHT OR WHEN MAKING A LEFT OR RIGHT TURN, THE VEHICLE INTERMITTENTLY STALLED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE COLLECTION DEALER AT (305) 444-5555 (LOCATED AT 200 BIRD RD, CORAL GABLES, FL 33146) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HOEHN PORSCHE (5215 CAR COUNTRY DR, CARLSBAD, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.