2022 Porsche Cayenne

While driving at highway speed, my 2022 Porsche Cayenne S experienced an air suspension / air spring strut failure requiring a dealer repair costing approximately $4,000. Porsche has a related service campaign, WND6 / No. 74-22, for replacement of the front-right air-spring strut on certain 2021-2022 Cayenne vehicles, but stated that my VIN wasn't included in this service campaign. I am reporting this because my vehicle suffered the same failure mode described in the campaign, creating handling and suspension safety concerns. This failure manifested itself while drive increasing the risk of a serious accident. At the time of the incident, the car was 4 years 5 months old and had less than 10,000 miles. The issue first manifested itself with a warning: Chassis System Fault. It then followed up a few miles later with a critical fault: Chassis System Failed.

I am filing a complaint regarding an ongoing and unresolved HVAC odor issue affecting my 2023 Porsche Cayenne S Platinum Edition. Since shortly after taking ownership, the vehicle has consistently produced a strong mildew/musty odor after sitting for several hours. The odor is most noticeable upon startup and only dissipates once the air conditioning system begins circulating. The vehicle has been in and out of the dealership multiple times for diagnosis and repair attempts, yet the issue remains unresolved. Despite the vehicle remaining under the original manufacturer warranty, the dealership has refused to replace the evaporator coil, which I believe to be the source of the issue. The persistent odor negatively impacts vehicle usability and raises concerns regarding potential mold, bacteria, or HVAC contamination within the system. I am requesting further investigation into this issue and Porsche’s handling of repeated unresolved repair attempts under warranty.

The contact owns a 2022 Porsche Cayenne. The contact stated that the message that the mileage could not be recorded was intermittently displayed while driving. Additionally, the contact stated that the rearview camera was intermittently inoperable after shifting to reverse(R). The vehicle was taken to the dealer, and the cameras were replaced; however, the failure recurred approximately 5 months later. The vehicle was taken back to the dealer, where the contact was informed that the vehicle could not be repaired because the failure could not be duplicated. The contact had received notification of NHTSA Campaign Number: 25V896000 (Back Over Prevention), which the contact associated with the failure. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 8,000.