2017 Chrysler Pacifica

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and while driving 70 MPH on a toll road, the steering wheel unintendedly pulled to the right, nearly causing the vehicle to drift out of the intended lane. The contact was able to pull the steering wheel back to center after each failure, and the steering wheel was moderately difficult to turn. The vehicle was taken to a dealer, where it was test-driven, but the failure could not be reproduced; however, the failure persisted. The failure mileage was approximately 58,000.

The steering at times will “stick” and a bit of force has to be used to get it to release. Also, when turning slightly at low speeds (steering wheel in the 11 or 1 position at less than 20mph) the steering will “shudder” or “vibrate.” This affects the entire steering system. The entire vehicle vibrates and it feels as though you may lose control of the vehicle. This issue has been continuous since approximately 2022. In an attempt to fix the issue, we have replaced the shocks, coil springs, front axels, front hub assemblies, sway bar links, and tie rod ends. None of this fixes the issue. This seems to be similar to the complaints contained in the NHTSA Campaign Number PE25009.

Odometer Fraud. The contact purchased a 2017 Chrysler Pacifica. The vehicle was a private sale. At the time of the purchase, the mileage was 139,000. The contact stated that while attempting to resell the vehicle at the dealer, it was discovered that there was a mileage discrepancy and that the actual mileage was 158,000.

The foam is showing through on the child’s headrest. It’s the fabric does not fully cover it, and it can be accessed by the child. The bottom part of the cushion my child is able to grab it and pull it off of the car seat while he is riding in it, it is only secured by two little pieces of Velcro so he ripped up the Velcro and exposes the harness tightening strap, and the button in order to loosen his harness he can reach the button and loosen the harness on his own, becoming a safety hazard while I am driving in the car because his stripes are no longer tight to fit, and he could slip through them and become projected from the car seat in the event of an accident

Steering sticks when turning at a lower speed which causes me to have to over steer in the opposite direction and have to steer back fast when it frees up so I do not swerve. This happens frequently.

Steering wheel got hard while I was driving home. Warning light came on. I pulled off of highway and got on access road to drive home. It was hard to turn steering wheel. The next day I took it to dealership and they said my van was not covered under recall but yet there is a recall on this problem. Not sure why my van is not covered thru this recall. I would like to know why if yall can respond to this.

Vehicle steering wheel regularly gets stuck when doing slight turns to the left. This started at least around February of 2026 if not end of 2025, however didn't know i could file a complaint until now and it is getting worse. Have to increase force of turn to overcome the sticking and has nearly caused accidents with me and my family in the vehicle. it is increasing in it's frequency to be a near (multiple time) each day issue. it has not been inspected. no warning lights or messages occur for this, however I do get at different times a warning light that the battery saver backup can not work at specific times, unrelated to the times i have the eps issue. upon searching it is the exact issue others desribe " The 2017–2018 Pacifica models have documented complaints and federal investigations regarding an EPS defect. The steering gear or motor can stick or catch near certain turns (like 11 or 1 o'clock), requiring extra effort before releasing abruptly." this

Head gasket leaking and may cause engine to lock up while driving

The contact owns a 2017 Chrysler Pacifica. The contact stated that the check engine warning light was displayed on the instrument panel soon after the vehicle was purchased. An independent mechanic replaced the EVAP purge valve, but after the repair, the power steering assist failed, and several unknown warning lights were illuminated. A mobile mechanic attempted to clear the codes, but the power steering failure persisted. The vehicle was then towed back to the independent mechanic, where a diagnostic test provided several fault codes, including electrical, ABS, brakes, traction control, rack and pinion, and the check engine warning light was displayed. The vehicle remained with the mechanic unrepaired. The dealer and manufacturer were notified of the failure but provided no assistance. The failure mileage was 107,000.

The contact owned a 2017 Chrysler Pacifica. The contact stated that while the vehicle was parked at the residence and unoccupied for over 24 hours, the contact's son smelled smoke, looked out the bedroom window, and observed flames coming from the tailgate and the rear of the vehicle. The contact's son notified 911, and the fire department responded and extinguished the fire. A police report was not filed. The vehicle was towed to Next Gear Auto Sales (Easton, PA). The vehicle was destroyed. The vehicle was not insured. The manufacturer was not notified of the failure. The failure mileage was unknown.

Steering is sticking on curves, creating a hazardous condition. Condition comes and goes

The contact's girlfriend owns a 2017 Chrysler Pacifica. The contact stated that while his girlfriend was attempting to open the rear passenger’s side sliding door, the door detached from the track. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 44,450.

The electric power steering intermittently sticks when the steering wheel is returned toward center after a turn. When this occurs, the wheel does not return to center on its own and requires noticeably increased effort to move. When the resistance releases, the wheel moves abruptly. Our local mechanic at Ashburn Auto Care reproduced the issue and he described it as “violently snapping back” The vehicle is available for inspection upon request. This regularly occurs at over 35 mph or so on highway curves and off-ramps all and has happened approximately 20 times since I first noticed it in July of this year. It seems to occur most often when coasting to the right and then pulling back towards center. Several times, it has caused me or my wife to oversteer and requires us to quickly react in order not to hit another car or leave the road. This is a family vehicle that regularly carries children. No warning lamps or messages appeared before or during these events. There are no diagnostic trouble codes stored. The problem has been reproduced by our independent mechanic but no solutions were provided. Our next step is to visit the dealer but I wanted to document the problem here before I do.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and approaching a red light, the vehicle stalled. The vehicle was pulled over to the side of the road, shifted into park, and shifted back into drive, and the vehicle returned to normal operation. The message "Shift into Park" was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken back to the residence. The contact researched and became aware of a recall; however, the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.

The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.

The car has developed an unsmooth turning sensation that I noticed at highway speeds causing over / understeering curve turning. It is gradually becoming worse over the last few months, but it is not a daily driven vehicle, maybe once a week or so.

At speeds between 20-80mph, the steering wheel sticks while turning to the right. I have to force it to come back to center after the turn. It does not do this all the time but has become more frequent lately. As yet, it does not do this while turning to the left.

I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!

I have had this happen twice in the last few months, most recently in the last three weeks. I was driving on a 45 mph highway with the cruise control set at 49 or 50 miles per hour. On the most recent time, I was coming to a red traffic light and applied the break to slow down. However, the van kept going forward even though I was pressing the break pedal totally down. The van slowed somewhat, but the van kept going. I put the van in neutral and was able to stop, but the engine kept going, presumably at the speed set on the cruise control. I stopped the engine By putting the vehicle in Lo, which I believe shut off the engine. By that time I was partly in the intersection. Luckily I had no cars in front of me or behind me, and no one was crossing in front of me. Otherwise I would have had a collision. I called and made an appointment at my dealership, [XXX] on XXX. They test drove the van but couldn't duplicate the concern. According to the Invoice, they "Captured VSR No DTCS related to concern. Checked for sofware updates, None related to concern. Checked for SBS or star cases related to concern. None found." The summary concluded:" System is operating as designed at this time. Updated TCM, BCM and PLGM." I don't know what all of that means, but I think that they did a thorough inspection of my van and couldn't find out what was causing the Cruise Control to not shut off. I did some research online and I found that there were 2 recalls in 2018 for the 2017 and 2018 Chrysler Pacifica that appear to have attempted to correct this exact issue, but it showed that my vehicle, with my VIN, was covered by FCA Safety Recall U64, NHTSA 18V-332 and the recall status showed that my vehicle was "Repaired." Has anyone else had this problem, because this creates a very scary, dangerous event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Periodically, the steering wheel will stick between the 11 o'clock and 1 o'clock position. The vehicle will not track back to center/driving straight and you have to overcome the sticking of the steering wheel. This is very dangerous!