2020 Chrysler Pacifica

We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a “Service Charging System” error message. The dealership arranged to have the vehicle towed back for evaluation. They kept the vehicle for approximately a week and a half but ultimately stated that they were unable to identify any problem. We were charged $200 for the diagnostic evaluation, and our insurance covered the cost of the tow. Approximately 10 days after receiving the vehicle back from the dealership, it again failed to start and displayed the same “Service Charging System” error. Given that we had no significant issues with the vehicle for approximately six years and that this problem began only nine days after the recall work was performed—and has now occurred twice—we are very concerned that the issue may be related to the recall service or that the underlying problem was not identified during the dealership’s initial evaluation.

Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from front screen leaving the feature unusable with small children in the rear for long periods of time, rear cross traffic warning detection malfunctioning and not making audible alarms or warning with vehicles and pedestrians behind vehicle, loud noises when braking that according to Chrysler TA is potentially the ABS system wanting to engage but didn't, electrical shorts causing intermittent surging of interior lights - slower functioning of sliding doors - shorted out multiple window washer pump systems leading to replacement - lane departure system malfunctioning causing vehicle to drastically steer vehicle towards a curbed center island in which I as the driver had to manipulate the wheel to avoid crashing - passenger slider door at time malfunctions causing the door to repeatedly open and close on it's own and also open on its own while vehicle was underway in reverse - blind spot monitoring system malfunctioning at times to not warn of vehicles in blind spot - vehicle stalled twice with check engine light on but no recorded data in computer of the events ever occurring. All of these issues have been inspected under both factory warranty and extended Mopar warranty with service department stating they could not replicate the error and no further investigation or diagnosing was completed. After "repair attempts" were made the malfunctions reoccurred with another service appointment being needed and more electrical errors happening over time. Per service department there were no DTC or check engine lights for our malfunctions, however years later they finally admitted there had been DTC logs but were ignored and not diagnosed. We feel the safety of our family and public are at great safety risk from the failures.

Backup camera goes in and out and then blue.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Intermittent power steering loss, when I turn van off and back on and go in reverse it stops sometimes.

Head gasket is cracked causing cylinder 5 to misfire and burned up coolant in the engine causing the engine to overheat while driving and put safety of driver and passengers in danger while vehicle was traveling at high speeds.

Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop. Needed other drivers to help get it off the road. We had it towed to a repair shop, and they said the electronic components replaced and only the dealerships do it. Made an appointment and will have to pay to have it towed to the dealership

I purchased my 2020 Chrysler Pacifica in January 2020. By April 2021, I began experiencing ongoing issues that have never been fully resolved. In the six years I have owned this vehicle, I have gone through six batteries. The vehicle has stalled in the middle of the road and, at other times, has failed to start altogether. The vehicle also does some jolting randomly which can be very harsh to the passengers inside. I specifically purchased this vehicle because of its safety features, as I have young children. Unfortunately, these repeated failures have left me feeling unsafe and concerned about the reliability of the vehicle. Each time I have brought the Pacifica to the dealership, the battery has been replaced or recharged and I have been told the issue was fixed. However, within six months to a year, the same problem returns and the vehicle is back in the shop. The issue has occurred again, and I am at a loss as to what to do next. It is clear that there is an underlying problem that has not been properly diagnosed or repaired. After six years of recurring breakdowns and unsuccessful repair attempts, I have been unable to fully enjoy or rely on this vehicle. I am requesting that this matter be taken seriously and that a thorough investigation be conducted to permanently resolve this ongoing issue. Given the repeated repair history and the safety concerns involved, I believe this situation warrants immediate attention.

On October 7, 2024, my vehicle was serviced at Coastal Chrysler Dodge Jeep Ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184.41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On May 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, Koala Automotive Repair LLC. Their findings were extremely concerning. The mechanic documented that: The front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” The vehicle owner stated that the hubs had recently been replaced by the dealership The independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly related failures. I am deeply concerned that: Components replaced by the dealer failed again prematurely; The loose hub bearing assembly bolts may indicate improper installation or insufficient torque procedures during the prior dealer repair; and The subsequent failure created additional damage to the CV axle and related front-end components. This situation caused: Significant unexpected repair expenses: I had to spend a total of $1,932.71 for the second repair. Loss of use of the vehicle. Safety concerns for myself and my passengers. Additiona

car goes into park while driving

Driver side air bags did NOT deploy resulting in injury

I am writing to formally express my dissatisfaction with the handling of repairs on my Chrysler Pacifica and the significant financial and personal impact this situation has caused my family. The issue began when the engine suddenly stopped, leaving us stranded. The vehicle was first taken to an insurance-recommended shop that could not diagnose the issue, then transferred to Wischsnewsky Dodge in Baytown, TX. There, we were told the problem was the starter and fuse box. Based on their professional assessment, we approved costly repairs, which required financing. However, just one day after picking up the vehicle, it failed to start again. This not only showed a lack of proper diagnosis, but also placed my wife and children in an unsafe situation. We were also forced to cancel a prepaid family trip due to lack of transportation. The dealership retrieved the vehicle and promised a loaner, but none has been provided after more than two weeks. We have since incurred additional expenses for rentals and rideshare services. We are now being told the issue may be a head gasket failure—something that could have been identified earlier with a basic test and is reportedly a known issue with this model. The estimated cost to replace the engine per the dealership is $16,000. At this point, we have taken on debt for ineffective repairs and continue to face mounting costs without a clear resolution. I am requesting immediate assistance from Chrysler to address this situation and provide a fair outcome.

Back up camera works intermittently and freezes or shows incorrect image. Wife almost backed into another car/family because the camera froze showing a clear driveway when there actually was a car there. We have an appoint with the dealership next week to investigate. Has not been inspected by police or insurance. No warning lights or messages came.

I have a 2020 Chrysler Pacifica. There was a recall last year and I brought it in to the dealership. At that time, I wasn't even sure what the recall was for. This year, about a month ago, I was driving (I take XXX to work everyday) and the display had a notice that said "Stop safely, the engine will turn off". I pulled over and turned the car off and turned it back on. The check engine light came back on but it drove fine. The check engine light eventually went off but the same thing happened again a few days later. I brought it into my mechanic who couldn't read the diagnostics. I brought it back into the dealership and they said I just needed a software upgrade so they did that. Unfortunately, the engine died again on the road. I shut the car off and turned it back on. I brought it back to the dealership and said the issue wasn't fixed. They haven't taken the issue seriously so I started searching and found this issue. It sounds like Chrysler is aware of the issue but I'm nervous even a new transmission won't fix the issue. In the meantime, I've had to rent a car as the dealership doesn't do loaners. This is a pretty big safety issue as now my car has shut down on the middle of the highway multiple times! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver side airbags failed to deploy during total loss head on collision.

Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found "no problem", then I made an additional report here last year after it closed on them an excessive amount of times and I felt helpless. I was forced to move the child who was sitting in the back to front seat after it closed on them multiple times in one ride. A head on collision occurred a few miles down the road with my child in front seat. He was injured more than he should have ever been, due to needing to be moved from the rear of the van. Furious Chrysler did not take my previous complaints more seriously.

When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought was related to engine switching from electric to gas power. Dealer checked and performed two software updates. On way home from dealer, same problem occurred on highway. Super dangerous to loose all acceleration or same speed on highway! I got a video of second event as I was a passenger and my husband was driving. But as can see in video the car has a charge so the incident is not related to the switch from electric to gas power. Now we are very concerned whether Chrysler has the means to fix this at all and or whether the dealership will be actually able to identify the issue given the car was literally being driven home from the dealer. Attaching photos but have a full video. First time happened on April 4, 2026. Second on April 16, 2026

Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving approximately 45 MPH, the vehicle started losing motive power. The vehicle stalled with the check engine light and several other unknown warning lights illuminated. The vehicle was restarted; however, the check engine warning light remained illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that there was an electrical failure in the transmission. The vehicle was not repaired. The contact stated that prior to the failure, the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); and associated the failure with the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while turning to the right, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that force was needed to maneuver the steering wheel. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted and became a worsening failure. The steering wheel seized while turning to the right or the left. The vehicle was not taken to the dealer or an independent mechanic. Upon further investigation, the contact became aware that the failure was most common with similar vehicles between 60,000 and 90,000 miles. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.