2015 Ford Escape

A recall was issued on my 2015 Ford Escape's rearview camera. There wasn't a fix for it at the time and over a year later, there still isn't a fix. I have heard nothing new on when to expect it to be repaired. I was originally informed it would be June 2026. I live around a lot of young children and depend on my rearview camera to help me watch out for them. The problem has gotten to where my rearview camera very seldom works at all now. When can all of the Ford owners with this problem expect it to be fixed? Thank you.

My 2015 Ford Escape is subject to NHTSA Safety Recall 25V695/Ford Campaign 25SA9 concerning failure of the rearview camera. The recall was filed October 13, 2025. I have repeatedly attempted to obtain the recall repair through authorized Ford dealers in my area, but I continue to be told that the required part is unavailable. I contacted Ford today (10/21/26) asking for assistance in locating a dealer that can obtain the required part and complete the repair. I was once again told that a remedy is not available at this time. I am requesting assistance regarding Ford's inability to provide the recall remedy to replace the camera. Currently, my rearview camera only sporadically comes on, and when it does, the image is upside down.

I replaced my transmission around 156000 miles the repair shop replaced my transmission with a brand new transmission from a ford dealer. Less than 6000 miles on my new transmission it needed to be replaced again. My transmission is having issues again with less then 20000 miles on the second transmission.

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera was flickering or displayed a blank screen with the message “Contact the Dealer” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 102,984.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

After close to 4 years of back up cameral problems, the camera has quit working completely. It seems no remedy is available. Back to blind backing.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that while in Reverse (R), the rearview camera displayed a blank screen. The local dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000.

The back up camera is not working. It glitches and turns off at different times. I saw there was a recall 25SA9 so I took it into the dealer. The dealer inspected it but said that there is currently no remedy. The recall was put out a year ago and there's still no remedy. They said there probably will not be a remedy for another 9 months. I use my car for work and I'm not allowed to use it because of this recall and the recall cannot be removed because there are no parts to replace it with by the dealer and the insurance of my work will not cover it even if it is replaced by aftermarket company because there is still an open recall showing in the database. My only other option is use the car outside of my normal work and put my customers at risk. When I called Ford customer service I was told the same thing. When I requested a rental car they said there is no provision for a rental car to replace my car that I cannot use for even though I purchased it for this reason. I contacted two dealerships and ford customer service and was told the same thing that they can do nothing at this time because their is no remedy at this time.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the remedy part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy to become available. The contact stated that while in Reverse (R), the rearview camera image was distorted or faded. The failure mileage was approximately 129,000.

The contact's wife owns a 2015 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera was inoperable or displayed an inverted image. The contact stated that reversing was made difficult for his wife who was suffering from a neck medical condition. The dealer was contacted and confirmed that the parts were only available for Mustang models. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was approximately 70,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera was inoperable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Escape. The contact stated that upon shifting into Reverse (R), the rearview camera became inoperable. The contact stated that the rearview camera displayed a blank or distorted image intermittently. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The vehicle was taken to the dealer, and the dealer was contacted on several occasions, but confirmed that the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to provide a recall remedy. The failure mileage was approximately 103,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts required for the recall repair were not yet available. The contact stated that while reversing, the rearview camera displayed a blank image. Additionally, a "See Dealer" message was displayed. The contact stated that the failure was intermittent. The vehicle was taken to the dealer, where the contact was informed that the parts were unavailable. The failure mileage was approximately 62,000.

For approximately two years, my Ford Escape’s rearview camera has been inoperative, displaying “Camera Not Available. Please Contact Ford Dealership.” I subsequently discovered an outstanding safety recall addressing rearview camera defects. Approximately one year after the recall was issued, Ford still has not made an official remedy available for my vehicle. I contacted Ford Customer Support multiple times to request a repair timeline. Ford suggested that I pay a dealership to replace the camera now and seek reimbursement once the official recall remedy becomes available. Local Ford dealerships quoted $643–$978 for this repair. Ford did not provide a definite timeline for either the remedy or reimbursement. I am concerned that Ford is shifting the upfront cost of addressing a recognized safety issue onto vehicle owners. Some owners may be unable to afford the repair; others may lose receipts, sell their vehicles, or miss the opportunity to request reimbursement after an extended delay. If a replacement camera can restore functionality, Ford should explain why it cannot fund that interim repair directly. An inoperative rearview camera reduces visibility of pedestrians, children, vehicles, and obstacles while reversing. It may also reduce the vehicle’s resale value while the recall remains unresolved. My camera has already been unusable for approximately two years, and the recall has remained without an available remedy for about a year. I request that NHTSA review Ford’s delay, its customer-paid interim repair proposal, and whether affected owners should receive free temporary replacements while awaiting a permanent remedy. I also ask NHTSA to assess whether further oversight is warranted to ensure a timely, effective, no-cost recall repair.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (back over prevention); however, the part to complete the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

The contact owns a 2015 Ford Escape. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to complete the recall repair were unavailable. The contact stated that while reversing, the rearview camera displayed a brief and intermittent image. The failure was persistent. The dealer was notified of the failure and confirmed that parts were unavailable to perform the recall repair. The failure mileage was approximately 40,000.

coolant intrusion

I am writing this complaint in as it states on the website "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner" to report the incident. In regards to Manufacturer Recall Number 25SA9 and NHTSA Recall Number 25v695 dated 10/13/25 the Recall Status is still "Recall Incomplete, remedy not yet available" regarding this issue with 2015 Ford Escapes. I'm not having this issue directly, but a possibly related issue. My other display screen on my dashboard has completely stopped working, making it so I'm unable to see the current mileage on my vehicle. This is impacting other features on the car but this is the most notable.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera displayed an upside-down image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 157,000.