2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went blank and the message "Camera not Available" was displayed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact received notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went black, or the message "Camera not Available" was displayed. The contact stated that after the vehicle was shifted into drive(D), while accelerating, the black screen was occasionally displayed. The vehicle was not diagnosed or repaired; however, the dealer was contacted, and the contact was informed that the part was not available for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image intermittently failed to operate as needed or the image was upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 27,400.

I am submitting a formal vehicle-safety complaint regarding my 2016 Ford Escape. My vehicle is included in NHTSA Safety Recall 25V695 / Ford Campaign 25SA9 concerning a rearview camera that may display a blank, distorted, or intermittent image while the vehicle is in reverse. My vehicle is experiencing camera unavailable and also no audio at all. I first reported this problem to Ford or an authorized Ford dealer about a year ago. I subsequently contacted Autonation ford wholfchase and Ford Motor Company. My Ford case number is CXHO8776034. Despite my repeated attempts to obtain the recall repair, the recall remains incomplete. Ford and/or its dealer has told me repair solution is not available. Audio issue and rearview backup camera are tendem issue. I asked while waiting on parts, they can fix audio issue to aid me in reverse.They said for audio issue you can leave your car with us however it will take about 4-6 week that I have to pay for. No loaner vehicle will be provided. Ford has not provided me with: A confirmed repair date A meaningful parts-delivery date An alternative Ford dealer capable of completing the recall A written plan for correcting the safety defect The underlying camera problem has existed for more than a year. I understand that the formal recall was issued on October 13, 2025, and that Ford originally anticipated the final remedy in June 2026. This is not merely a customer-service inconvenience. The defective rearview camera reduces my ability to see pedestrians, children, vehicles, and objects behind the vehicle while reversing, increasing the risk of a collision. I must continue operating a vehicle with a known and unrepaired safety defect through no fault of my own. My vehicle also has a complete loss of audio with rearview camera at the same time. The audio failure affects radio/parking-assistance tones/seatbelt warning/door warning/navigation prompts/other warning sounds.

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rear-view camera displayed an upside-down image or a blue screen. In additional to the camera failure, the audio sounds and notification failed to operate as needed. The vehicle was taken to the dealer, and the contact was informed that there were no recalls on the vehicle. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted about the failure and was informed that the audio failure might be linked to the camera failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the remedy was only available for Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

It appears the engine has gone bad. Water leaking into cylinders. Car is in shop now. Friendly Ford in Arkansas City, Ks. They may have contacted you.

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed an upside-down image or a blank image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 87,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was persistent. However, the rear-view camera later displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was approximately 95,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R) on several occasions, the rear-view camera went black and failed to operate as intended. The contact stated that the radio turned on and off independently, and the screen failed to operate as intended. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000.

This recall has been going on for almost a year. And I was having problems for at least a year or two before that it’s to the point where we’re almost every time I try to use it it says unavailable. This is a safety concern as a backup camera is a vital safety feature. Ford is taking a long time to fix this issue.

The contact owns a 2016 Ford Escape. The contact stated that while reversing out of the garage at approximately 3 MPH, the vehicle crashed into a parked vehicle directly behind it. The contact stated that while reversing, the rear-view camera displayed a blank image. The parked vehicle sustained damage to the front driver’s side fender. No air bags deployed. The vehicle was not towed. There was no warning light illuminated. A Police report was not filed. The vehicle was not destroyed. No injuries were reported. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); as the possible cause for the failure. The manufacturer was not notified of the failure. The failure mileage was 206,000.

The seatbelt stopped retracting properly and no longer locks when I break suddenly or when I pull the belt all the way out

My 2016 Ford Escape is subject to safety recall 25SA9 / NHTSA 25V695 involving the rearview camera. Ford's recall states that the rearview camera may display a blank or distorted image in reverse, or may display a message that camera is unavailable. The rearview camera is now completely nonfunctional. It previously worked intermittently but progressively worsened and is gone now. When I place the vehicle in reverse, the center display either remains blank or continues displaying the navigation/map screen shown while driving. It does not display the rearview camera image. The vehicle and camera are available for inspection upon request. This creates a significant safety risk because I have lost the rearward view provided by the camera when backing up. This is particularly concerning because this is the exact safety defect addressed by the recall: an unavailable rearview camera (for a [XXX]!!) can reduce driver's view behind the vehicle and increase the risk of a crash. I have contacted Ford dealerships regarding this recall both in Texas, where I previously lived, and in Utah, where I now live. I have been told that the replacement remedy part is still unavailable, so the recall repair cannot be performed. Ford's original NHTSA recall filing stated that final remedy owner notifications were planned for June 29–July 3, 2026. It is now August 23, 2026, and remedy remains unavailable. The problem has not been repaired or resolved by a dealer because the recall replacement part is unavailable. I have not had the vehicle inspected by police or an insurance representative. The camera initially worked intermittently and then stopped altogether. The current symptom is that, when in reverse, the display either remains blank or continues showing the navigation/map screen instead of displaying the rearview camera image. I am requesting that NHTSA review Ford's handling of recall 25V695/25SA9, particularly the continued lack of an available remedy. THIS IS UNSAFE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am filing this complaint regarding a serious safety issue with the rearview camera on my Ford vehicle. My rearview/backup camera does not function properly when I place the vehicle in reverse. The display either shows a blank screen or a severely distorted image, preventing me from reliably seeing the area behind my vehicle. Ford issued a safety recall concerning rearview-camera problems in October 2025. I have contacted Ford/dealership personnel regarding the recall and the defective camera. I have been advised that the replacement part needed to repair my vehicle is not currently available. This is extremely concerning because the rearview camera is an important safety feature that is specifically intended to provide visibility behind the vehicle while backing. At present, I cannot depend on the camera to show me what is behind my vehicle. This creates an increased risk of striking a person, another vehicle, property, or another obstruction that I may not be able to see. The problem is not merely an inconvenience or cosmetic issue. I am experiencing an actual loss of rear visibility while the vehicle is in reverse. Ford has acknowledged the safety concern through its recall, yet I am still unable to obtain the required repair because I am being told that the necessary part is unavailable. I am requesting that NHTSA review this matter and determine whether Ford is adequately addressing the recall and providing affected owners with a timely and effective remedy. I would also like this complaint to document that I have reported the safety defect to Ford/dealer and that the vehicle remains unrepaired because the necessary replacement part is reportedly unavailable. I am concerned about continuing to operate the vehicle without a functioning rearview camera and believe this unresolved condition presents an unreasonable safety risk.

The contact owns a 2016 Ford Escape. The contact stated that while reversing the vehicle, the rear-view camera image was upside down or blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 125,000.

The contact owns a 2016 Ford Escape. The contact stated that the back-over prevention camera was blank while reversing. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

First the transmission failed on the freeway and was almost squished between a semi and car. I pay thousands to get it fixed and now the engine light is on and the transmission fluid and the coolant are leaking into each other. I can't accelerate very well and they said it can't be fixed only a NEW engine. The mechanic at your dealership said it's a known problem and that there is no recall yet. I'm sorry for the working family this a cost that can not be endured! This is terrible. The car can not accelerate very well for passing vehicles or when entering onto the freeway. It is very much a safety issue and needs to be addressed.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.