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KLUNK
KLUNK

2020 Toyota Highlander

The Verdict

44 Proceed with Caution

The 2020 Toyota Highlander has 296 owner complaints filed with NHTSA. The most reported issues are transmission (116 complaints) and body (80 complaints). With a Klunk Score of 44/100, it earns a "Proceed with Caution" rating. If you're shopping for a Toyota Highlander, consider the 2025 model year which has 97% fewer complaints.

Safe Bet

The 2025 has 97% fewer complaints

View the 2025 Toyota Highlander dashboard →

44

Klunk Score: Proceed with Caution

About average for complaint volume. Research the specific issues before buying.

How is this calculated?

The Klunk Score ranks this vehicle year against all others in our database based on total owner complaints filed with NHTSA. 100 = fewest complaints (top tier), 0 = most complained-about. Scores above 60 are better than average; below 40 means more problems than most.

Recalls 3

Active safety recalls from NHTSA for this vehicle year.

23V720000 STRUCTURE:BODY:BUMPERS

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper co...

Risk

A detached front bumper cover can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-...

Reported Apr 11, 2026

20V162000 FUEL SYSTEM, GASOLINE:DELIVERY

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming...

Risk

Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.

Remedy

Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for th...

Reported Apr 11, 2026

20V633000 AIR BAGS

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the ...

Risk

Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.

Remedy

Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota cu...

Reported Apr 11, 2026

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Under the Hood

Each number is a complaint. Darker = bigger problem.

YearBodyBrakesElectricalEngineTransmission
20016720142313
200222218373318
200310431229815
200412923354356
200510220371947
20067493355220
2007463519158
200813779868515
2009492427295
20101053371245
20111061632239
20121161333226
20131081736436
20148333638
2015941457156
2016521924131
20176325337762
20185853296153
2019921242153164
202080284032116
2021122515268175
20229532331740
2023851419355
2024177582
202551010

By Category

Transmission
116
Body
80
Electrical
40
Engine
32
Brakes
28

By Severity

1
137
2
145
3
2
4
12

Worst Problems

Compare Against

See how the 2020 Toyota Highlander stacks up against rivals.

Complaints

Transmission 1

The transmission can suddenly fail even at very early mileages. This is almost certainly related to T-SB-0008-21 that has defined a narrow number of transmissions though it appears to affect many more than outlined. This could cause sudden failure while operating the vehicle at any point in time and potentially lead to a crash without much if any warning. Toyota Brand Engagement is denying any assistance due to external service history from a prior owner rather than addressing the failed part outlined in the TSB. Failure reasoning cannot be provided from the dealership as Toyota does not allow the dealer technicians to open the transmission and instead mandate a full replacement.

11d ago
Transmission 2

Transmission stalls in situations where speed is needed. For example when merging into traffic all of a sudden no power then when gear finally engages there a huge thump and feels like being hit from behind.

11d ago
Transmission 2

Toyota Highlander UA-80 transmission failed prematurely at 63,017 miles (just beyond warranty) due to KNOWN CRITICAL manufacturing defect as per technical advisory T-SB-0160-18 putting me and my family at risk for sudden catastrophic failure on the highway.

11d ago
Body 2

I know there is a recall for my 2020 Highlander. My VIN isn't listed. The front bumper is coming off and can't be pushed back in.

14d ago
Electrical 1

While driving my navigation system/screen/radio screen goes completely black! Which is dangerous when I’m using gps on the interstate! It does not come back on until I restart the car.

21d ago
Transmission 1

I am submitting this complaint regarding a sudden and unexpected transmission failure in my 2020 Toyota Highlander. The vehicle experienced a major transmission malfunction without any prior warning signs, dashboard warning lights, diagnostic messages, or noticeable drivability issues. The failure occurred suddenly when the vehicle would no longer shift into reverse. When placed in reverse gear, the vehicle does not move. Additionally, when placed in drive, the transmission slips significantly, resulting in a loss of power and unsafe operation. The vehicle is no longer reliable or safe to operate on public roadways. At no time prior to the failure were there any illuminated warning indicators, check engine lights, transmission warnings, abnormal noises, or other symptoms that would have alerted me to an impending transmission problem. The lack of warning created a hazardous situation, as the vehicle's ability to accelerate and maneuver could be compromised without notice. The vehicle has been diagnosed as requiring major transmission repairs or replacement, with estimated repair costs approaching $7,000. Given the severity of the failure, the absence of any warning to the driver, and the significant financial burden associated with the repair, I believe this issue may represent a safety-related defect that warrants investigation. I am concerned that other owners of 2020 Toyota Highlanders may experience similar sudden transmission failures that could result in a loss of vehicle control, inability to maneuver safely, or exposure to hazardous traffic conditions. I respectfully request that NHTSA review this matter and determine whether a broader investigation into transmission failures affecting 2020 Toyota Highlander vehicles is warranted.

22d ago
Transmission 2

The transmission (the UA80) has been known to have several issues and my transmission has normal driving on it, has had its fluids replaced, and is now experiencing the same issue that others are experiencing.

25d ago
Body 2

Air conditioning has leaked after only 60,000 miles, costing me thousands in repairs. This is a recall on other models, but not this one. Mine and my baby’s safety is put at risk by being forced to drive around in the heat of summer without air conditioning. There were no warning lights. It was verified by the dealer, and I have a video of the inspection.

26d ago
Transmission 1

The 8 speed Toyota transmission is defective and my transmission started to whine very loudly. I was told that it could freeze/lock up on me at any time so I had a rebuilt transmission put in my car. I am told Toyota new about this defect.

1mo ago
Transmission 1

My transmission failed in my 2020 Toyota Highlander after about 75,000 miles. This is a know issue technical service bulletin # T-SB-0008-21. The dealership acknowledged the known issue and instructed me to reach out to Toyota corporate for goodwill assistance which I did. They are reviewing my case but told me that they will not replace the transmission even thought its a know issue. It will be $10,000 dollars to repair.

1mo ago
Transmission 2

The contact owns a 2020 Toyota Highlander. The contact stated that while driving to the dealer for a service appointment, the vehicle made an abnormally high-pitched sound. The vehicle was diagnosed with a UA80 transmission failure. No further information was available. There was no warning light illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 71,233.

1mo ago
Transmission 1

The transmission has been making a whining noise since about 75K miles. Had the transmission fluid changed at about 110K miles. Still makes whining noise and now has a rumble occasionally. We took it to the dealer and they said the transmission needs replaced. Over $8k in charges for the repair.

1mo ago
Transmission 2

My 2020 Hylander, which has under 50,000 miles, started to whine with any use of gas pedal/acceleration. None of the warning lights were triggered. My mechanic informed me today it needs a new transmission, and for safety reasons, the car shouldn’t be driven. I’ve been reading how there are known problems with Toyota’s transmissions for my age car—this is negligence on their part—these cars should be recalled and fixed by Toyota.

1mo ago
Body 3

The contact owns a 2020 Toyota Highlander. the contact stated that while driving, the back driver side , the minor child occupant expressed an issue with the seatbelt which began to tighten, The vehicle was stopped to assist the minor child occupant, the seatbelt became tighter and the contact had to go into a store to get scissors to free the minor occupant from the seatbelt. The minor occupant sustained light abrasions from the seatbelt rubbing but no medical treatment was sought. The vehicle was taken to the dealer; however, the vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,000.

1mo ago
Transmission 1

I took my car in for service and I noticed my car is making a loud whining noise. I asked the mechanic about it and he said my transmission is going out. I found on the web several people complaining about the 8-speed Toyota transmission and how it will stop working shortly. The complaints are numerous and it listed all the of the technical bulletins that Toyota issued and they knew about the problem years ago. I am taking my car to shop to have it fixed or replace. Based upon all my research, I am concerned that the car will stop working and leave me in an unsafe situation. I am not happy that Toyota is selling such a defective product.

1mo ago
Body 1

Premature transmission failure due to factory defect. All maintenance was done on time and at dealership.

1mo ago
Transmission 2

The vehicle recently began making a whining noise when the gas pedal is pressed that is consistent with premature failure of the transmission. I took it to my local dealership and they recommended replacing the transmission and limiting usage of the vehicle to short trips until that is done because the transmission could fail while driving which would result in loss of power to the wheels which could lead to an accident.

1mo ago
Transmission 2

Transmission failing/confirmed by dealer at 70k. No slipping, no warning messages, just whining prompted me to have it inspected. There are multiple lawsuits regarding these UA80 transmissions and Toyota is refusing to fix or acknowledge the manufacturing flaw.

2mo ago
Transmission 2

This Toyota Highlander make whining sound when I try to speedup, even a little bit. I had a transmission shop checked, and I was informed there is metal pieces in transmission fluid. I am concerned it will break one day on highway while driving.

2mo ago
Brakes 1

My 2020 Toyota Highlander hybrid sometimes has a brake slipping or surging sensation when I apply my brakes while stopping. It happens periodically and not every time. I have not taken it to a Toyota service station for this specific reason but I mentioned it while in for a recent oil change. They checked for a recall but didn't find any. I have somewhat gotten accustomed to the issue and have been able to adjust. As I have stated, it doesn't happen every time I apply my brakes. My concern is if I allow someone else to borrow my car or even sell to a new owner. I believe I am the second owner.

2mo ago

296 total

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