2012 Ford Fusion

The contact owns a 2012 Ford Fusion. The contact stated that while entering the vehicle to start the engine, the power steering became inoperable. The contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering); however, the dealer refused to perform the steering gear recall repair because no Diagnostic Trouble Codes (DTCs) were present. The contact stated that the dealer was withholding Diagnostic Trouble Code (DTC) information to avoid replacing the steering gear. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 120,000.

Our 2012 Fusion suffered a sudden loss of power steering, was diagnosed with code U3000 at a Ford dealer, and that the dealer confirmed it matches the 15S18 recall symptoms despite being built two months outside the window. Our vehicle was manufactured at the Hermosillo plant in 2012, just two months outside the 15S18 recall window. It suffered an identical, sudden loss of power steering assist while driving, indicating Ford's recall parameters failed to capture all vehicles fitted with the defective component.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 50 MPH, the vehicle lost power steering assist, causing the steering wheel to be significantly difficult to turn. The contact was able to drive to the nearby residence and parked in the driveway. The message "Service Power Steering Assist" was displayed after the failure. The contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 98,000.

While driving my 2012 Ford Fusion Hybrid (VIN: [XXX]), the braking system suddenly failed. When applying the brake pedal, there was completely zero brake resistance, and the vehicle failed to engage proper braking power, creating an extremely hazardous driving condition. The vehicle was inspected by a certified Ford dealership (Lithia), which officially documented that the vehicle is "UNSAFE TO DRIVE due to having no brake resistance." The diagnostics confirmed that the ABS Hydraulic Control Unit (HCU), the ABS module, and the Brake Master Cylinder have failed and require total replacement. The dealership also noted that the necessary braking parts are currently completely unavailable (backordered/no parts available). This is the exact same safety defect covered under Ford's previous Safety Recall 19S54 (NHTSA Campaign 19V904) for older Fusion models. However, the recall was never expanded to include the 2012 models, despite them using the same problematic braking infrastructure and experiencing identical catastrophic failures. NHTSA needs to investigate and force Ford to expand the recall to 2011-2012 models before this braking defect causes fatal accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I got a 2012 ford fusion se 2.5 4l power steering gone out in it,I put in the vin number to see if mine was recalled it said 0 but my car has the part in the car that made the car recalled ,on the dash its says power steering service its dangerous and I had my child in the car vin number on my car is [XXX] I seen where other 2012 ford fusion se 2.5 4l was recalled for the power steering going out INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While I was driving my 2012 Ford Fusion on August 3rd the steering cut out. I parked the car and re-started it and it worked again. It went to the shop (Extra Mile Automotive) on XXX where they informed me of the 2015 recall on the steering. Recall number 15S18 and program 15N01 When I spoke with [XXX] Ford in [XXX], they said they replaced the electrical piece of the recall on December 7th 2015, but not the steering shaft. [XXX] (the westlie ford employee) said because the electrical was completed, the recall procedure was marked as completed, even though [XXX] said that this is very much tied to the original recall. I asked him to submit a Special Service Support Center request to get this fixed and he did submit that on XXX. On XXX it was denied. On XXX I also requested to speak to [XXX] supervisor and was connected to [XXX] (id # XXX) who also said there was nothing she could do because this was already "solved" in 2015. This is not a new or unrelated repair request, it is the unresolved second half of a federally mandated safety recall. Ford's own dealership confirmed that my steering gear failure is directly connected to the original defect covered under Recall 15S18, and Ford's own extended coverage program, 15N01, exists specifically to remedy this exact scenario. Despite this documented connection, Ford has now denied a remedy twice, once through the dealer's SSSC request, and once directly through Ford Customer Service, without providing any technical explanation for why a known, recall-covered defect is being treated as ineligible for repair. My vehicle experienced a complete loss of steering assist while in motion. This is an active, unresolved safety hazard on a vehicle currently in use on public roads, and I am filing this formal complaint because Ford has failed to meet its obligation under federal law to remedy a safety defect without charge to the owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle experienced loss of power steering so it was hard to steer.When I called a ford dealership I was told my vehicle didn’t qualify for any power steering recalls so I would have to pay full price which is unaffordable

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was soft and spongy. The brake pedal was depressed to the floorboard before the vehicle stopped. No warning lights were illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was not duplicated. The contact was informed that an inspection was completed, and the brake pads and rotors were in good working order. The contact stated that the failure had occurred two months after the brake pads and rotors were replaced by an independent mechanic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.

I am submitting this formal complaint against Ford Motor Company and its authorized dealership network for falsely reporting a safety recall repair as "resolved" while applying an unauthorized, temporary workaround that left the primary safety defect active. In 2023, I brought my vehicle to an authorized Ford dealership to perform mandatory safety recall service regarding the Electric Power Assist Steering (EPAS) failure. The dealership subsequently updated Ford’s central database (OASIS) to show that the safety recall was fully resolved and completed for my VIN. However, the official Repair Order / Invoice provided to me by the technician explicitly documents that a permanent remedy was not performed due to a lack of replacement parts. The technician’s exact written notes state: "Customer states power steering is not working. Tech and advised verified concern finding that the ground wire pin on the high current wiring harness to PSCM had backed out of the connector. Reconnected pin and cleared codes finding issue resolved. Issue will continue to happen until the harness is replaced. Harness is unavailable at this time. Glued pin into connectors."Because the dealership glued the loose pin rather than replacing the backordered wiring harness, the temporary repair failed shortly thereafter, resulting in a total loss of power steering assist. For the past three years (approximately 47,698 miles driven), I have been forced to operate this vehicle without functional power steering. Every attempt to have Ford or its franchised dealerships address this safety hazard has been denied because Ford’s internal system incorrectly lists the recall as "The Harness Powers the Recalled Module: The "high current wiring harness to PSCM" is the primary electrical supply to the exact module being recalled. Reprogramming software on a module while leaving a damaged, glued power connector defeats the entire purpose of restoring power steering safety.see photoes of invoice below

I had purchased these tires P225/50R17 for my son‘s car in 2022. They have an 85,000 mile tread life warranty in April of this year. He had a blowout on the left rear tire where the tread separated from the tire and in late July this year is preparing for a 3500 mile trip as I was inspecting his car before his trip. I noticed the tire on the right rear looked to be defective. It looks like the tread where it meet the sidewall is separating from the tire on the inside with a tear about 8” long where the metal is showing. Two tires out of 4 losing their tread is disturbing and a concerning safety issue with these tires, see the Photos I have supplied.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. The message "Power Steering Assist Fault" was displayed. The failure was a recurring failure. The first failure was serviced by the dealer under NHTSA Campaign Number: 15V340000 (Steering); however, a year later, the failure reoccurred. The vehicle was then taken to an independent mechanic where the rack and pinion was replaced but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.

No check engine, light or anything lost my electronic steering capabilities I’m going down the road

The power steering system, failure. completely without warning I see recalls on this model. But do not see it on the website. Nor will ford repair it

My car does not always respond when the brakes are tapped. They are soft/squishy at times and I have to push the pedal all the way to the floor for the car to stop. This issue has been occuring off & on for approximately 3 years though it's been more frequent since June of 2026. I have never seen any warning or failure light/notification any of the times this has happened. The issue was determined to be a faulty master cylinder by the service department at Colley Ford in Glendora, CA.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 50 MPH, the vehicle lost power steering functionality and almost caused a crash. The message "Service Power Steering Now" was displayed. The contact was able to drive to the destination. The contact stated that the vehicle had become undrivable due to the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (STEERING); however, the VIN was not included. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.

unknown. just bought this car

Brake system. Pedal is soft and braking force to stop is reduced. Yes, at first they thought it was the brake booster, and know thinking it is the master cylinder, now they aren't even sure what it might be. Ford dealership techs. No, pedal was "squishy" when braking

I was just driving and I lost power steering, it was incredibly difficult to steer and it was Heavy Steering, and warnings appeared on the dash.

Se traba y se pone duro el "gobierno" junto con la cremallera electroasistida el volante no gira ni con el carro prendido, no eh echo uso de la campaña 15S18, nunca ah Sido asistido por el fabricante Ford, ni mucho menos lo eh metido a un taller de servicio independiente ni con aseguradoras y no me marco algún sensor del tablero antes de que me sucediera este problema con la "dirección asistida averiada"

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 40 mph, the steering wheel was hard to turn. The low tire pressure message was displayed. There was another unknown system message being displayed. The contact indicated the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed and determined that the power steering pump was the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.