2016 Ford Fusion

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a black screen. The failure mileage was approximately 92,000.

I am fully aware that my vehicle has a recall for the backup camera. Manufacturer recall number 25SA9, NHTSA recall number 25v695. That was back on XXX. Almost a year ago. It would be super if I could use my backup camera. I really appreciate that feature in the store parking lot, backing out of my driveway on a busy road, and picking up and dropping off my child from school as there are kids and vehicles everywhere are a few examples. Yes, I look over my shoulder regardless, but that camera does help a lot especially around the little kids. I have had a few close calls because someone was directly behind me and I didn't see them. Had my backup camera been working like it should have that wouldn't happen. How has it been almost a year and they still don't have parts? I have already had a few other recalls on my car to deal with as it is, but this one is particularly frustrating. How much time is a manufacturer typically given to fix a problem like this? How long do I need to wait for a feature that I paid for to work? I am a little frustrated, I know it is not your fault at all. I am just looking for some kind of an answer here. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black or blue screen and failed to show an image of the rear of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000.

The reverse rear view camera is intermittantly not working. The electrical system will often say "camera not available". There has been a recall notice for almost a year, and we are still waiting for a fix from Ford.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet contacted. The contact had not experienced a failure.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the back-over prevention camera displayed a solid black screen. The failure mileage was 96,000.

The contact owns a 2016 Ford Fusion. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). While reversing, the back over prevention screen went blank. The contact crashed into a parked Ford Escape approximately 20 feet away, due to the failure. There were no reported injuries. No air bag deployed. A Police report was not filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 59,200.

My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford Motor Company hasn't made parts available. It is Aug 2026 and this recall went into effect in Oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.

My 2016 Ford Fusion is affected by Ford Safety Recall 25SA9 (NHTSA Recall 25V695), involving the rear-view camera. According to the recall, the rear-view camera may display a blank or distorted image when the vehicle is in reverse, increasing the risk of a crash. The recall remains open for my VIN and NHTSA currently shows the status as “Recall Incomplete, remedy not yet available.” The official NHTSA recall documentation stated that the final remedy was anticipated to become available in June 2026. It is now August 19, 2026, and the remedy is still not available for my vehicle. I have contacted Ford regarding this issue. Ford has acknowledged the recall and informed me that the required parts/remedy are not currently available and that I must wait until they become available. Because this is an unresolved safety recall involving rear visibility, I am requesting that NHTSA document the continued unavailability of the remedy and review the delay in providing a repair for affected vehicles. Ford Recall: 25SA9 NHTSA Recall: 25V695 Previous NHTSA Complaint Number: 11748915 Ford Case Number: CXH-08512739-B1Q8G3

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera was intermittently inoperable. The dealer was contacted and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable. The dealer was contacted several times; however, the contact was either informed that the VIN was not included in the recall, that the recall repair was not approved, or that the part was unavailable. After the last attempt, the dealer confirmed that the part was in stock and an appointment was scheduled; however, the VIN lookup tool displayed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera failed to properly display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was most often inoperable. The dealer was contacted and confirmed that parts were not yet available for Ford Fusion vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

I was notified of a safety recall regarding the back up camera going black or not working in October of 2025. The camera does not work and the cars design makes it hard to see out of the back window when in reverse. We have contacted the dealership several times trying to get it repaired but they always just say they don't have a solution. Not sure how to proceed and could use some help getting this repaired. We are coming up on a year of the notice.

I would like to make a complaint for malpractice during a recall repair. I was notified on aug 4, 2026 that after the dealership did the recall 23S12 brake hose that during the test drive that my master seal and brake booster started to leak and needs to be replaced. They asked me if i have had any brake problems and we have not. They wanted to charge me over $1000. I declined because i had no issues prior to my vehicle going to them. They then stated they would complete the job for a little over $600. i declined. They said they reached out to Ford to see if they could cover the master seal and brake booster but they said FORD declined. However, they never asked ford. I have the OASIAS report verifying that information. They did not inform me that this is a saftey issue, they never said do not drive the vehicle, the documentation they gave me does not warn this is a issue. However, on the way home I realized I had no brakes. I assumed my vehicle would be in the same shape as i had it taken in and I would have brakes. I do not. I brought my vehicle to my home called the dealership who basically said unless i want to pay for the job in full i am on my own. I need help. I have the information on July 30 when they did the original inspection and they did a brake inpection and there is no mention of any brake issues. However, after the recall the inspection was done, they took a camera went into the brake booster and master seal. All of this was done with out informing us until it came time to pay.

I am submitting this complaint regarding an unrepaired safety recall on my 2016 Ford Fusion, Ford Recall 25SA9 / NHTSA Recall 25V695, involving the rear-view camera. The recall concerns a condition where the rear-view camera may display a blank or distorted image when the vehicle is placed in reverse. This can reduce the driver's ability to see what is behind the vehicle and increase the risk of a crash. The recall was issued in October 2025. I have been waiting for the recall remedy to become available, but Ford and the dealership have been unable to complete the repair because the necessary parts are not available. As of August 11, 2026, my vehicle's NHTSA recall status still states: "Recall Incomplete, remedy not yet available." This means that approximately 10 months after the recall was issued, I still do not have access to the recall repair for a known safety defect. I understand that parts shortages can occur; however, I am concerned that such a significant amount of time has passed without Ford providing a remedy. The recall information indicates that the remedy was expected to become available, yet my vehicle remains unrepaired. I am requesting that NHTSA review Ford's handling of this recall and determine: Why the recall remedy remains unavailable approximately 10 months after the recall was issued. When Ford expects the required repair parts to actually become available. Whether Ford is taking adequate steps to provide affected vehicle owners with a timely and effective remedy. Whether Ford has provided an adequate interim solution for owners while they wait for the repair. I have contacted the dealership regarding the recall and have been advised that they cannot complete the repair because the necessary parts are unavailable. I am requesting NHTSA's assistance and review because this is a safety recall that remains unresolved many months after being issued. Vehicle: 2016 Ford Fusion Manufacturer Recall: 25SA9 NHTSA Recall: 25V695 Defect: Re

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the contact was informed that the part to repair the vehicle was not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure was a persistent failure. In addition, the contact stated that the vehicle was unsafe to drive. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Camera not Available - Contact your Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that the remedy was not yet available. The failure mileage was approximately 90,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Be Careful Backing Up – Rear-view Camera Unavailable - Contact your Local Dealer" was displayed on the instrument panel. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the part was not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 98,500.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear view image as intended. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.