2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 24V031000 (Structure); however, the parts to complete the recall repair were not yet available. The contact stated that both windshield exterior A-pillar trims had dry-rotted. The vehicle was taken to a dealer, where it was inspected. The dealer confirmed that parts were unavailable and placed the vehicle on a waiting list. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000. The VIN was unavailable.

Coughlin Ford of Heath ohio committed recall fraud on my vehicle by falsifying federal safety recall 24S02. Their invoice claims the repair was Completed,' but my original panels are still loose and dangerously reliant on my own tape to stay attached to the vehicle. How can a safety recall be completed if the original hazardous parts were never replaced?

This is a 2013 Ford Explorer experiencing the exact catastrophic power steering failure described in Recall 14S06 / 15S18. The rack has failed twice, creating an immediate crash hazard. The current recall parameters are inadequate as they exclude my VIN despite identical component failure. Not only is this an immediate crash hazard, it is difficult to find any mechanic or dealership to remedy this problem because it is a major part with heavy labor. I have been sidelined and quoted high repair fees for a repair that should be covered as Ford admitted to the design flaws in the electrical steering, however restricting who actually gets protection from it. I feel this is reckless and greedy of Ford to do this. The failure to the electric steering went out while I was driving and I was unable to turn or control my steering, it is deeply frustrating this is a known issue that I was completely unaware of. I feel that Ford is not a good company to purchase from and their products are not safe for drivers. I'm posting this so others are warned that safety is not a priority with Ford and to shop with a brand that cares about safety and integrity for their consumers and families.

Backup camera only works sometimes which is a safety risk when backing up. Other year models have had a recall for this same reason. It has been doing it for at least 6 months now.

The rearview camera reverses and inverts the image and the guiding lines disappear. I am unable to use the camera when reversing. There is a recall on other Ford Explorers (2020-2024) just not my year (2013). It is not right that I drive a car that has the same issue becuse this is a known issue for the company.

I was driving and the steering locked. I could not move steering wheel either way. Towed to ford repair… they replaced steering rack. Four times it was replaced..4 times it locked.

Same issue as in recall 14S06. However, I do not see this recall under my VIN, nor has this vehicle been repaired in the past for this issue. I was hoping that possibly the recall doesn't show up because it was established in 2014. I just want to get it corrected, as the electric power steering is disabled.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 45 MPH in snowy and stormy weather, the driver’s side A-pillar trim detached from the vehicle. The vehicle was taken to several dealers, where it was inspected, and it was confirmed that parts were unavailable to repair the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 152,000.

I was driving at about 25 mph when the steering completely locked upon me going around a corner. There was no warning lamps or messages prior to it locking up. If another car would have been in the other lane I would have crashed. I would have been unable to avoid wrecking into anyone or anything that was in the way because I had zero control of my steering. There was nothing I could do to turn. It has not been inspected.

The sync touch responsive interface for climate control fails. This failure causes the system to repeatedly respond without prompt continually causing the driver to continually attempt to disengage the system causing a significant safety hazard. The chip in the system for the effected buttons is the component that fails. There is no solution. Replacement or upgraded interfaces are not available and disconnection of the panels renders the climate control, radio/entertainment, navigation and all other systems relayed thru the touch screen completely inoperable which is unreasonable. This occurs at random while operating the vehicle with the error often occurring continuously or at very high frequency. Ford discontinued the sync touch panel control due to issues but has provided no solution for the safety hazard it has created.

After getting my vehicle from the dealership my steering wheel was hard to turn , took it in and they replaced the struts (The old struts were binding). 6/7 Days later the same thing happened with the steering wheel. They had said it was a switch in the power steering and there was a safety recall and i would have to take it into a ford dealership. When i had called to make my appointment there wasn’t a recall and i called the ford company and they said the same thing.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

As I was backing my 2013 Ford Explorer Base model out of my garage I heard a pop and then my steering started making a grinding/dragging noise. When I pulled onto the street I noticed that my steering wheel would "stick". I went a short distance further down the road and it seemed to stop sticking. When I went around a curve towards the left, my steering stuck again and it was harder to get it to "unstick". I returned it back to my home and parked it back in the garage. I see that there is a recall for the steering on the 2013 models, but my VIN is NOT included in this recall. This is a huge safety hazard and could put me out of work, as I care for and transport autistic individuals. This vehicle and my job are my livelihood and this needs to be corrected/recall issued on all of the 2013 models since they all seem to be having similar steering issues. Vehicle has not yet been inspected. Vehicle is available for inspection on request.

Power steering message popped up on dash in a flash and disappeared while I was driving. Same message popped up a couple miles down (I pulled into a parking lot to check message.) Steering wheel locked and left me stranded in need of a tow truck to move car to mechanic and get home. Message pops up and disappears quickly not leaving much time to read or react.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rearview camera intermittently displayed a blank image. The contact stated that the vehicle was towed to the dealer due to the front axle fracturing after the vehicle struck a curb while driving in inclement weather. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

The contact owns a 2013 Ford Explorer. The contact stated that the driver side seatbelt unexpectedly unlatched. The dealer was contacted; however, it was diagnosed of repaired. The manufacturer was not notified of the failure. The approximate failure mileage 150,000.

Power steering assist fault while driving with total loss of power steering. Caused difficult steering, particularly at low speed and made for a dangerous driving situation with what seemed like complete loss of steering ability. Power steering fault and lane keeping assist failure warnings lit on display at the same time. Vehicle was towed to dealership and problem was isolated to steering module/gear failure after paying for battery replacement to verify that it was not a voltage related issue. 2013 Ford Explorers manufactured through the end of February 2012 at the Chicago plant have a recall for the same issue, but this vehicle was manufactured in June 2012 and I was told it is not covered. Repair was quoted at $4500.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part required for the recall repair was not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available and were on backorder. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 130,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side A-pillar trim detached. The failure distracted the contact while driving, nearly causing a collision. The contact drove over gravel on the road, causing damage to the front windshield. The contact stated that Safelite AutoGlass repaired the front windshield. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front passenger's side A-pillar trim had also detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The car had been parked for 30 minutes in the driveway and spontaneously caught on fire. Our lives and home were at risk of serious injury due to the fire. Firefighters and police were called to the scene and the fire was put out. There were no mechanical issues prior to this happening.