2017 Ford Explorer

Head on collision occurred XXX. A man was traveling east on XXX and ran the light at the intersection of [XXX]. I was heading south on [XXX] and hit his white truck. My air bags did not deploy. Also, within the last year a seatbelt was not latching properly and I had to get it replaced. In addition to repairing the roof rack cover which flew off as I was driving one day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Explorer. The contact stated that there was a crack in the front windshield and water was leaking into the vehicle. The contact was concerned about the electrical system failing from becoming wet. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure) and 26V448000 (Structure). The local was contacted in person, and the contact was advised that the parts were on back order. The vehicle was inspected, and the contact was informed that the vehicle was qualified for the repair. The manufacturer was contacted by phone and informed the contact that parts were not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V448000 (Structure); however, the parts to do the recall repairs were unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue but offered no assistance. The contact stated that while driving at various speeds, the driver’s side A-pillar trim was loosened and rattled excessively. The vehicle was not repaired. The failure mileage was unknown.

Benoit Nissan in DeRidder, LA, was contracted to perform a critical safety repair/recall on my vehicle's airbag system. The dealership charged for the completed repair, but explicitly aborted the physical installation, leaving the vehicle's Supplemental Restraint System (SRS) incomplete, non-functional, and hazardous. They attempted to return the vehicle to me with the air bag safety system compromised, creating an immediate, severe physical risk to occupants in the event of a crash. This involves deliberate service manipulation of a federally mandated safety device. They have a proven record of deceitful operations of criminal negligence and felony theft

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s side door B-pillar trim detached and was hanging by the wires, which became frayed. The message "Liftgate Ajar" was displayed while the liftgate was closed. The contact associated the failure with NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 71,789.

I know there is a current recall, but I have NO idea why FORD is taking almost 2 years now for a remedy. Now the trim piece under this recall is starting to separate from the driver side. This also has electrical functions (keyless entry), and is making driving the vehicle a challenge as who knows when the piece will fully separate from the vehicle. HELP PLEASE, there has to be a faster way to get this recall work done.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The contact associated the failure with NHTSA Campaign Number: 24V031000 (Structure). The dealer was contacted, and the driver’s side A-pillar trim was taped down to avoid becoming detached. However, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side B-pillar trim detached and flew off the vehicle. The contact stated that the B-pillar trim struck another vehicle. In addition, the driver's side B-pillar trim was fractured. The contact stated that the driver's side B-pillar trim was reattached but was still loosened. The dealer was made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts were unavailable for the recall repair. The manufacturer was made aware of the failure. The contact was informed that parts would be unavailable until 2027. The failure mileage was approximately 100,000.

The steering wheel sticks when going into a turn then pulls back . It’s been on going . I know they had issues and recalls with steering .

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had detached from the vehicle and the passenger’s side A-pillar trim was loosened. The failure mileage was 130,000.

Recall hasn't been fixed since January when I purchased the vehicle

My 2017 Ford Explorer is subject to Ford Safety Recall 24S02 / NHTSA Recall 24V031 for exterior A-pillar trim that may detach from the vehicle. I presented the vehicle to an authorized Ford dealer, and the dealer confirmed that my vehicle is covered by the recall. However, the dealer informed me that the required Ford recall replacement part is unavailable and that they have not received these parts for an extended period of time. The A-pillar molding on my vehicle has actually detached and flown off the vehicle while driving on TWO separate occasions. Replacement aftermarket molding has not provided a reliable solution. This is therefore not a hypothetical or cosmetic concern. The failure described in Ford's safety recall has occurred twice on my vehicle. Ford's recall identifies detached A-pillar trim as a potential road hazard that can increase the risk of a crash. Despite the known safety defect and the repeated occurrence on my vehicle, I cannot obtain the Ford recall repair because the authorized dealer cannot obtain the required Ford replacement part. I am requesting that NHTSA review Ford's inability to provide a timely recall remedy for Recall 24S02, including the continuing unavailability of the required replacement parts. My vehicle currently remains subject to an acknowledged safety recall for a failure that has already occurred twice.

Driving down the highway and checkengine light came on when I was headed to work. The vehicle lost power due to misfire with engine. I check the spark plugs and there is oil all over sparkplugs and the coil packs. This is a serious issue and needs to be addressed by ford immediately, they need to put a new engine in or pay me to get this fixed.

New Tow Link replacement from recall 20S62 damage my new Tires. New redesign Toe links are unable to hold alignment and are damaging tires prematurely. I have called the dealer that performed the Service (Citrus Motors in Ontario California) and spoke with Service Manager Cesar. I told him the problem I was having to find a solution, he could not help me. He suggested I pay $280 for a diagnostic and if alignment was the problem that will go towards it. I told him I can not afford to be paying for alignment when the new part can not hold alignment. I request a reimbursement for my new tires for collateral damage from the recall and he said they do not offer reimbursements, they told me to reach out to Ford Customer Service. I reached to Ford Customer Service and they pointed me back to the Dealer. Seems like Ford does not want to take responsibility for they bad replacement parts that do not hold alignment. Seems like there are a lot of customers with this issue and are having to spend hundreds of dollars on replacing the Toe links with after market adjustable Toe Links and installing new tires and having them realigned.

I EXPERIENCED BOTH TRIM PANELS ON MY EXPLORER RIPPING OFF AS I WAS DRIVING ON THE FREEWAY POSSIBLY CAUSING THEM TO HIT ANOTHER VEHICLE. I BROUGHT MY VEHICLE IN TO THE FORD DEALER IN LAS VEGAS TO GET THE RECALL ITEM REPAIRED. THEY INSPECTED IT AND DETERMINED THAT MY DAMAGE WAS COVERED BY THE RECALL. THIS INCIDENT HAPPENED OVER ONE YEAR AGO. I RECEIVED AS RECENTLY AS NOVEMBER 2025 A LETTER FROM FORD INFORMING ME AGAIN OF THE RECALL. I CONTACTED MY DEALER SEVERAL TIMES ABOUT THE RECALL AND THEIR RESPONSE WAS THAT FORD DID NOT HAVE THE REPAIR PARTS AVAILABLE. THEY ALSO SAID THAT I WOULD BE NOTIFIED WHEN THE REPAIR PARTS WOULD BE AVAILABLE. IT IS NOW APPROACHING TWO YEARS SINCE THE INCIDENT OCCURRED. HOW LONG DOES IT TAKE FORD TO GET THE REPAIR PARTS AND CORRECT THE DAMANGE TO MY VEHICLE?

The vehicle ACM shorted and caused a fire while driving. My safety was put as risk because the car quickly filled with smoke and unbearable fumes causing me to swerve and attempt to find a safe place to pull over.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there was a whistling sound of air coming through the A-pillar trim. The vehicle was taken to the dealer, and tape was used to seal around the A-pillar trim. The dealer informed the contact that parts for the recall repair was not available. The contact stated that the whistling sound became louder after the dealer placed the tape on the vehicle. The manufacturer was not made aware of the issue. The failure mileage was 77,303.

Begin with cliff, I was not wanting to lock or locked or start the vehicle as I was driving. I stopped at the light vehicle started shaking, and as I drove through the light to pull over power steering assist failure, terrain, failure, and control failure.

My back seatbelts are not working and my family feels unsafe without being able to put the seatbelts on.

There are 2 recalls that have not been acted on by Homer Skelton Ford of Millington, LLC. It has been almost two years and the dealership continues to state they do not have the parts to fix the recalls. The two recalls are not indicated as active, so I’m not sure if they claimed they already fixed them in their system. The recalls are for the rubber around the windshield and the panels near the windshield.