2016 Ford Explorer

The b pillar is coming apart and may cause an incident. They put out recall in May of 2025 but still no remedy. .

2016 Ford Explorer, Falling pedal to the floor. acceleration of high speed. No physical obstuction. Noted that 2016 Ford Exployers have been highly documented for widw spread issue, which involves a defective EIB. Noted that automobile will be sent to dealership.

manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have only repaired 1 side of the trim. Dealer states driver side is on back order

On approximately 09/02, I took my 2016 Ford Explorer to an authorized Ford dealership for recall-related PCM service. After the recall service was completed, I experienced additional problems with the vehicle and returned on 09/4 and I also called the same dealership that same day because I believed something was wrong following the repair. The dealership replaced the battery but did not perform additional diagnostics unless I paid out of pocket. I was unable to immediately afford those diagnostic charges, so I later sought additional diagnosis. The vehicle continued to experience drivability/electrical problems, including misfire symptoms and eventually a no-start condition. After further testing, another authorized Ford dealership diagnosed the PCM as faulty. I contacted Ford Motor Company because I am concerned that the recall service, programming, or work performed during the recall may have contributed to the PCM failure. Ford closed my case because the recall was marked completed and stated that my vehicle is outside its warranty period. I returned the vehicle two days after servicing dealership as the recall repair to report problems. I am requesting that this be reviewed as a possible recall-repair-related safety issue. The PCM failure and associated engine/electrical problems could affect drivability and the vehicle’s ability to operate safely. The vehicle and related repair records are available for inspection.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the A-Pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number : 24V031000 (STRUCTURE). The contact stated that the vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that at the time of inspection the recall repair was not necessary. The contact stated that the vehicle should be repair since the failure had occurred after the inspection. The failure mileage was 135,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? Yes How was your safety or the safety of others put at risk? Yes: While driving on [XXX] at highway speed, my vehicle suddenly began to swerve, causing a significant loss of steering control and creating an unsafe driving condition. Concerned that I had experienced a flat tire, I immediately pulled over to inspect the vehicle. Upon inspection, I found that none of the tires were flat. Believing it was unsafe to continue at normal speed, I proceeded cautiously and drove the vehicle slowly to my service center for diagnosis. After examining the vehicle, the service center informed me that the rack and pinion steering assembly was the cause of the problem I experienced. At the time of the incident, I had an extended warranty/service contract that provided powertrain coverage. However, I was informed that because the rack and pinion system in my vehicle is electronically assisted, the repair was not covered under the terms of the policy. Given the sudden loss of steering control and the potential safety risks involved, I am seeking a review of this matter by your team. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, by Insurance agent who declined my insurance claim. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No prior symptoms. Approximately first week of September 2026. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front driver's and front passenger's side B-pillar trims were fractured. The contact stated that while driving, there was an abnormal sound coming from the windshield. The failure was a persistent failure. The dealer was made aware of the failure. The dealer confirmed that the failure was associated with an unrepaired recall. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts were not yet available for the recall repair.

The contact's wife owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger’s side A-pillar trim had become loosened and pieces of the A-pillar trim had detached from the vehicle while driving. The contact had used a glue-like substance to secure the A-pillar trims on both sides; however, there was an abnormal rumbling sound coming from the pillars while driving at various speeds. In addition, the passenger’s side B-pillar detached from the vehicle while at a car wash. The contact ordered the part online and had a family member attach the part to the vehicle. The dealer was notified of the failure, and the contact was informed that parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure.

Driver door B Pillar detached and fell off while driving last week. This repair has taken a significant amount of time to find a resolution. We would highly encourage pressure on the manufacturer to solve this issue in a more timely manor.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The exterior B-pillar trim on the side of the vehicle became detached while the vehicle was being driven. After the trim became loose and was temporarily secured by a Ford dealership, the vehicle's security system malfunctioned, the tailgate would not open, and the vehicle would not shut off normally. The trim piece is currently taped in place. 2. How was your safety or the safety of others put at risk? The trim detached while I was driving and was flapping against the vehicle. There was a risk that the part could have completely separated from the vehicle and struck another vehicle, pedestrian, or object in the roadway. I was also distracted while attempting to manage the situation and find a safe place to stop. Operating a vehicle with components coming apart created an unsafe condition for me and other motorists. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. A Ford dealership observed the detached trim and temporarily secured it with tape. The trim was later repaired; however, the same component has detached again, demonstrating that the problem has recurred. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The component was inspected by a Ford dealership, which temporarily secured the trim and later repaired it. The vehicle has not been inspected by police or insurance representatives, to my knowledge. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages before the B-pillar trim detached. After the trim became loose and was temporarily secured, the vehicle began exhibiting additional symptoms, including a malfunctioning security system, inability to open the tailgate, and failure to shut off completely.

The driver’s side A Pilar keeps coming off. Dealerships state they do not have the replacement part and are unable to fix the issue until the parts are in stock. I’m afraid it will fall off on the freeway and create a safety hazard to other drivers. This is one of the reasons I do not drive this car on freeways or highways making life difficult.

There was a recall issued on XXX for Exterior A-pillar appliqué molding inspection campaign 24S02/24V031. There was a Ford dealership Stivers Ford South in [XXX] that claims they performed the recall on my vehicle. I live in [XXX] and take my car to Bob Allen Ford in [XXX] to be serviced. I was driving home from a long road trip when the passenger A-Pillar came off this happened on Friday XXX. I called my dealership on Saturday XXX to schedule for the recall, however, I was told another dealership had already completed the recall. I called Ford customer service who then informed me I would need to call the Ford dealership in [XXX]. I called the Ford dealership in [XXX] on Saturday XXX, I was told a service manager would give me a call back. I did not receive a call that day. I called on Monday as well with no response from anyone. I called Ford customer service on Tuesday XXX and filed a fraud complaint about the dealership. I was told the service manager was looking into it and would give me a call on Tuesday. It is now Friday XXX, and I have not heard from the service manager or service director at the dealership in [XXX]. The Ford customer service informed be I should hear back by early next week. I want to get my car repaired as it is damaged from the recall. The A-Pillar applique came off when I was going down the highway. I don't feel safe driving my car until I can get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that while inspecting the vehicle, the driver's side A-pillar trim unexpectedly detached. The contact stated that the B-pillar trim on the front passenger’s door unexpectedly detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available and that the parts were anticipated to be available in March 2027. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 58,000.

I am scared of this in fix recall for my family and kids I travel a lot for my son football on the freeway and road. If this was unsafe they should have been fix for us. Thank you I do not want to deal with trying to fix anymore.

B-Pillar door trim came off of 2016 Ford Explorer. There has been a recall on this problem since May 2025. This problem is still listed as no repair or parts available. It is now Sept. 2026. 1 1/2 years is too long for a company to delay in solving this safety problem and/or providing parts for said problem.

As I was driving down the highway, my A pillar trim began to get loose and flew off and hit the car behind me. It forced them to swerve yet they gained control of their car and approached me letting me know what happened. They were highly upset because it damaged their front windshield. I had no choice but to pay for the person's windshield to get repaired. This issue was recalled almost a year before this happened and every time I went to the dealership I asked them about it and they said the recall part was not in stock for repair and that they would call me when it is. I have yet, to receive a call regarding this. Now there are 2 additional recalls on my vehicle and they are all stating the same thing. That the part is unavailable.

I am writing to report a severe, inherently dangerous engineering defect regarding the internal water pump design on the 2016 Ford Explorer equipped with the 3.5L naturally aspirated V6 engine.On September 8, 2026, my vehicle experienced a sudden, catastrophic primary seal failure of the internal water pump while operating. The vehicle immediately began dumping large quantities of engine coolant onto the ground from the designated engine block weep hole located on the lower passenger side. Because Ford engineered this specific engine with the water pump hidden entirely behind the front timing cover and driven directly by the engine's timing chain, any mechanical failure of the pump poses an immediate, severe safety risk to the driver and occupants. If the secondary pump seal fails or the weep hole becomes obstructed, coolant dumps directly into the engine crankcase, mixing with the engine oil. This sudden loss of lubrication can cause the internal pump bearings to seize rapidly, leading to the timing chain snapping or jumping tracks.The consequences of this design create two distinct, critical safety hazards:Sudden Engine Stall at Speed: A seized water pump or broken timing chain will cause an instantaneous, un-commanded engine shutdown while traveling at highway speeds. This immediately cuts off the vehicle's power steering assist and power brake booster, placing the driver at extreme risk of a high-speed collision. Passenger Cabin Hazmat Hazard: A major coolant dump underneath the engine bay onto hot exhaust components generates blinding steam and toxic chemical fumes that can enter the vehicle’s HVAC system, severely impairing driver visibility and breathing.This internal, chain-driven water pump design is a known, systemic manufacturing defect that forces vehicle owners to pay between 3,000 and 5,000 in preventative labor to fix an auxiliary cooling component before it destroys the entire engine block. I urge the NHTSA to open a formal safety investigation int

Approximately 3 years ago, while driving my 2016 Ford Explorer on a [XXX], warning chimes sounded and a power steering/steering assist fault message appeared. Electric power-steering assist then stopped functioning and the steering became extremely difficult to operate. I slowed down and was able to maneuver safely off the freeway. I shut the vehicle off, opened the driver’s door, waited approximately 45 seconds and restarted it. Normal steering assist returned. Shortly afterward, I took the vehicle to Oakdale Ford in Oakdale, CA and reported the problem. I was advised that further diagnosis/investigation would involve approximately 5,600 in costs. I declined due to the expense, and no repair was performed. The cause of the failure remains UNKNOWN. The vehicle remains available for inspection. During the approximately 3 years since, the vehicle has unexpectedly lost electric power-steering assist at least a dozen additional times, at different speeds and on different types of roads. Sometimes warning chimes/messages occur without loss of assist; other times assist is actually lost. Shutting the vehicle down, opening the driver’s door, waiting approximately 45 seconds and restarting has restored steering assist each time, but the problem later recurs unpredictably. I live in a mountainous area and regularly drive narrow, winding roads with steep drop-offs and limited or no guardrails. Sudden loss of steering assist while negotiating a curve makes the vehicle significantly harder to control and creates a serious risk of leaving the roadway. No crash or injury has occurred to date. The failure is intermittent, unpredictable, repeatedly occurs while driving, and has not been repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact reached out to the local dealer and stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the B-pillar trim was taped to the door; however, after the tape lost the stickiness, the trim became loose and was hanging down by the electrical wiring. The manufacturer was notified of the failure. The dealer confirmed the failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle and the contact were informed that the B-pillar trim needed to be replaced. The dealer confirmed that parts were not yet available and that only half of the B-pillar trim could be replaced. The dealer stated that the remaining part needed to be provided by the manufacturer. The dealer informed the contact that parts might to available April of 2027. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.