2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated while driving at 50-60 MPH on a parkway, an unknown B-pillar trim detached. Additionally, the contact had received a notification letter for NHTSA Campaign Number: 25V347000 (Structure). The local dealer was contacted and sent two mobile mechanics, who inspected the vehicle at the contact's residence and confirmed the part was not available. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 45,000.

I was driving along the highway and and the passenger side a-pillar trim blew off my vehicle. I had to pull over to the side of the road and pick up the piece that blew off. The driver side appears to be also loose as if it would come off. This part is recalled on other explorers of the same year, but for some reason, my VIN isn’t included.

Keyless entry pad/trim falling off

The piller on the passenger side flew off the vehicle driving down the interstate. It’s a recall that has been open for awhile but Ford never had the parts/remedy when I call.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and stated that information for parts availability would be released in December 2026, and again in November of 2027. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2016 Ford Explorer, VIN [XXX]. Filing against Planet Ford Dallas regarding incomplete Regional Program 21R01 (Rear Toe Link Replacement), tied to Federal Safety Recall 21V537. May 11, 2026: Vehicle presented for 21R01 service. May 15: Returned with recall marked complete in Ford's system. 21R01 mandates replacement of both rear toe links, alignment check, and rear toe adjustment. None of these steps were correctly completed. Dealer has since acknowledged to me that the toe link was not replaced correctly, but instead with the incorrect part and that rear suspension hardware was left loose upon vehicle release. The vehicle was driven approximately one month in this condition. Progressive symptoms followed: steering pull, steering wheel offset, tire screeching, and vehicle instability. Rear toe was subsequently found approximately 3 degrees out of specification — consistent with loose hardware shifting during normal driving. Dealer is attributing front suspension wear to natural causes while providing no investigation demonstrating the incomplete recall did not contribute to or accelerate that damage. Ford Motor Company Head Office has confirmed 21R01 as applicable (Corporate Case [XXX]). Dealer has declined to accept responsibility. The recall was marked complete in Ford's system despite mandatory work not being performed. I am requesting NHTSA investigate dealer compliance with 21R01/21V537 and whether a reimbursement claim was submitted to Ford for work not performed. This matter may also be referred to the Texas AG Consumer Protection Division and FTC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

one fell of window right side when driving on right side of window i tried to glue it back on don't think it will hold don't drive it much now went to ford dealer several time always told part is not available why it is a 2016 after 10 years should replacement parts not be available

I have a 2016 ford explorer limited and it has 2 separate recalls on it one being the exterior a pillar applique trim clip attachments are not properly engaged due to improper assembly which borders the right and left side of the windshield, may be loose missing or become detached. also, the driver and front passenger door b-pillar trim appliques may become partially or fully detached. which I can hear wind noise and a rattling noise with also water pouring inside my truck when it rains, which has now caused damage to my wiring in the seats where the heat and cold does not work, nor does my sunroof/moonroof work anymore bc the water comes in from the top also

Multiple Ford dealerships in my service area have been contacted for recall dated Jan 19,2024, Manufacturer Recall Number24S02, NHTSA Recall Number24V031 but indicate Ford manufacturing does not have parts available. It has been over 2 years. What recourse do consumers have? Summary IN SOME OF THE AFFECTED VEHICLES, IT MAY BE POSSIBLE THAT SOME OF THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENTS ARE NOT PROPERLY ENGAGED DUE TO IMPROPER ASSEMBLY OR REPAIR. IF THIS OCCURS, THE A-PILLAR APPLIQUE TRIM, WHICH BORDERS THE RIGHT AND LEFT SIDE OF THE WINDSHIELD, MAY BE LOOSE, MISSING OR BECOME DETACHED. Safety Risk AN EXTERIOR A-PILLAR TRIM PART THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER ROAD USERS, INCREASING THE RISK OF A CRASH. Remedy FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO INSPECT AND REPAIR ANY LOOSE OR MISSING EXTERIOR A-PILLAR TRIM MOLDINGS FREE OF CHARGE PARTS AND LABOR. A TEMPORARY REPAIR MAY ALSO BE COMPLETED AS NEEDED.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, the front passenger’s side A-pillar trim became loose and was vibrating against the passenger’s side window. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 246,000.

The electronic power steering failed Yes its available for inspection My child and my safety were put at risk when I warning came up and said "steering loss, stop safely" and the steering wheel was locked. The problem was still there when it was brought into Ford service center Nothing prior to the warning

I am filing a complaint regarding a safety recall on my 2016 Ford Explorer that remains unrepaired despite repeated attempts to have it fixed. I purchased this vehicle from a dealership in 2024. At the time of purchase, the dealership did not disclose any outstanding safety recalls. Within a few weeks of purchasing the vehicle, I noticed the exterior trim panels were loose and beginning to separate from the vehicle. I returned to the dealership, where I was told that replacement parts were not yet available but should be available soon. Ford’s recall notice stated that parts were anticipated to be available toward the latter half of 2024. However, that representation has proven inaccurate. I have now been waiting more than two years for this safety recall to be repaired. During that time, I have contacted the dealership regularly, often weekly, seeking updates and a resolution. No repair has been offered, and no meaningful timeline has been provided. The unrepaired condition has created significant safety hazards. Because of the loose trim panels, my windshield frequently fogs on the inside, making it extremely difficult or impossible to properly defrost during cold weather. This severely limits visibility while driving. I have experienced multiple near-collisions while transporting my children because I could not adequately clear the windshield. More recently, the situation escalated when a trim panel from the driver’s side door detached while I was driving. The panel flew off the vehicle and struck my daughter in the face while she was seated in the rear seat with the window down. Fortunately, her injuries were not more severe, but the incident demonstrates the serious danger posed by this unresolved recall. As a single mother of four children, I rely on this vehicle for daily transportation and cannot simply replace it. I have made every reasonable effort to obtain the recall repair, yet I continue to drive a vehicle with a known safety defect that has alrea

I was driving on the highway and the driver side trim piece on the window flew off onto ongoing traffic. This is the second piece that flew off. The passenger side also flew off but was fixed. But now since this piece flew off I can’t even open my trunk. I did some research and it does say that the piece that flew off is connected to the trunk and a wire might have snapped when the piece flew off and now won’t allow the trunk to open. I took it to ford and they told me they can’t do anything about it until I get the recall paper and they get the piece in stock. This has been a year now that I’ve been having to drive around like this and with trunk not opening. Please help!

The contact owns 2016 Ford Explorer. The contact recieved notice of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at unknowns speeds, she observed something hitting the vehicle. The vehicle was stopped and when she observed the vehicle the lower passenger windshield had a missing trim piece. The contact added on another occasion while parked and examining the windshield she noticed that additional pieces were missing. The mechanic from the dealer made a house call to her residence where it was diagnosed that the pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Explorer. The contact stated that distorted image would appear on rear view camera every time contact would go in reverse with his vehicle. The contact stated that distortion on camera started happening today, 06/03/2026. Contact stated they contacted dealer but has not contacted manufacturer. The vehicle failure damage regarding rear view camera distortion was 90,686 miles.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 55 MPH the drivers side B- piller had detached. The contact indicated that the B-piller trim stayed connected to the vehicle by a wire. After the failure the contact discovered that the rear hatch door would not longer open. The B-piller trim was reattached to the vehicle using duct tape. The cause of the failure was not determined. The local dealer was notified of the failure. The failure mileage was 119,000.

I have been put off every month for over a year to have this fixed. It is a safety risk. Not only does the recall state the trim can come off and cause a crash, the rubber around both sides also keep coming loose and flapping on my windshield which causes interference with my view of the road. I am not sure why a safety recall was issued in 2024 but has still not been able to be resolved by 2026. They say the parts are not available but they should be making them available for any issue that can cause crashes and harm people.

The A pillar piece has been on recall since 2024. I have been trying to get this fixed for almost 2 years and Stevens Ford in Milford has been telling me the pieces are on back order since then. The piece became loose recently when driving on highway and I called them (Ford dealer) to notify them. They said they were still waiting on parts and were not going to have them until August. I called Ford corporate number two times and then received a call back for scheduling my recall repair. The recall was on the driver side and passenger side A pillar. They only repaired the side that was missing that flew off on highway. I explained to them the risk of safety to myself and others if the other side was not repaired in a timely manner. Kait Brudecki service advisor told me in person today when I picked up my car, that they have no control over the parts they receive and that they only get one part delivered to them every 6 months and that this recall has cause them a lot of grief. This piece that flew off of my car on highway caused me to swerve because I thought something hit my car, it then hit the car behind me causing them to swerve as well. I am scared that if this other piece on driver side is not replaced this will happen and end up in an accident. I drive for work and do home health care and frequent the highway. Please help!

The contact owns a 2016 Ford Explorer. The contact received the recall notification letter for NHTSA Campaign Number: 24V031000 and NHTSA Campaign Number: 25V347000. The contact stated that the water had entered the B-pillar trim and had detached. The local dealer was contacted who confirmed who confirmed the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.