2015 Ford Explorer

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message “Rear-view Camera Unavailable” was displayed. The lights on the instrument panel failed to automatically illuminate or dim unless the lights were manually activated. The dealer was contacted and confirmed that the part was not yet available. The failure mileage was approximately 101,000.

The contact's son owns a 2015 Ford Explorer. The contact stated that the A-pillar trim had become loose and unsecured. The cause of the failure was not yet determined, and the vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V031000 (STRUCTURE).

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. The failure was persistent. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was unavailable. The failure mileage was approximately 85,000.

The water pump failed at 117,000 miles. The water pump is internal in the engine causing a extremely high repair bill and weeks of time without the vehicle. If we had not caught it soon enough we could have been looking at replacing the motor. Unfortunately for us this is a repair we have to make in a vehicle we are still making payments on and need for work.

The contact owns a 2015 Ford Explorer. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in reverse (R), the rearview camera displayed a blank or distorted image, followed by the message "Camera Unavailable - Please Contact Your Dealer." The dealer provided multiple estimated time of availability for the parts; however, the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 202,000.

I had no idea there was a fix for the recall on my a-pillar on my 2015 Ford Explorer. I can't get into most certified dealers for a fix and one has appointments for next year. And yet again, Ford has not sent a letter for the fix which means, my priority was pushed to somewhere at ther end of the line. Unacceptable. I've tried to contact them but to no avail. Even the online chat help box just loads. I left it open for over 5 hours and yet no one was there to help. It was a weekday late morning when I clicked the chat box to open it. This is EXTREMELY unacceptable. I have to drive around in this ugly car that looks like it belongs in a junkyard because its falling apart. Its embarrassing. I've sent demand letters to them. This is the last step. I'm calling ym lawyer on Monday 10/11/2026. Its unacceptable that I've no one to actually talk to on the phone or chat. And its unacceptable I haven't been sent a letter about the fix. And its stated in the recall notice letter that a letter will be sent once a fix is found. They didn't follow through with their promise to send the letter when the fix was found. Their website states there's a fix and to make anb appointment with the dealer or, which I find highly likely, they're lying about it.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the rear-view camera was intermittently inverted or inoperative. The contact stated that the message "Rear-view Camera Unavailable" was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank or distorted screen. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera was inoperable or displayed a brief image. The vehicle was taken to a dealer, where the contact was provided with an estimate for the repair. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and informed the contact that parts were available for Mustang models. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 68,659.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The failure was first intermittent and then became a constant failure. The dealer was contacted and confirmed that parts were only available for Mustang vehicles. The failure mileage was approximately 107,000.

Nothing has happened yet. Have been waiting 2.5 years for this recall to be fixed and I am afraid to drive my car without it being fixed so basically I am stuck at home and paying car insurance and maintenance on a car I can't drive far.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the message that the rear-view camera was inoperable was displayed, and the rear-view camera displayed a blank image. The vehicle was taken to the dealer, where it was confirmed that the rear-view camera display had failed. The contact was informed that the rear-view camera display needed to be replaced. The contact was informed that the parts were unavailable. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that while in reverse(R), the rear-view camera failed to display a clear view image. Two local dealers were contacted, and the failure was confirmed. The failure mileage was approximately 29,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. The contact stated that while in reverse(R), the camera intermittently displayed a blank or distorted image on the screen. The message "Camera Unavailable - Please Contact Your Dealer" was displayed. The dealer was contacted but could not confirm when parts would be available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot at approximately 20-25 MPH, the vehicle lost power steering assist functionality. The message "Power Steering Assist Fault" was displayed after the failure. The contact was able to continue driving and pulled into a parking space, where the vehicle remained overnight. The vehicle was in the process of being towed to the dealer for diagnostic testing and repair. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera displayed a blank screen, glitched with the message “Rear-view Camera Unavailable” was displayed with the message displayed upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure had been occurring over four years. The manufacturer was made aware of the issue.

ABS module failed. Contacted ford and was told the only thing I could do was purchase the same failed ABS module, even though there is a stop sale on it. The failure is anytime I put the vehicle out of park.

Intermittent locking of steering wheel while driving for about 8 months. Now it has complete loss of power steering. [XXX] says service advance trac and complete steering loss pull over safely. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while in reverse, the camera intermittently displayed a black screen. The dealer was contacted but could not confirm when parts would be available. The failure mileage was approximately 152,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 70 MPH, the front passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that while reversing, the rear-view camera displayed a distorted image with lines. The contact stated that intermittently the rear-view camera failed to activate as intended. Several dealers were contacted by phone and made aware of the failure; however, the contact was informed that the parts were unavailable. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The manufacturer was contacted by phone and was made aware of the failure and a case was filed. The failure mileage was approximately 140,000.