2015 Ford Explorer

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated while reversing, the rearview camera image was inverted. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar and B-pillar trim appliques loosened and detached from the vehicle on multiple occasions. Due to the recurring failure, the contact applied duct tape to secure both trims. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the recall repair. The manufacturer was made aware of the issue. The failure mileage was 90,061.

Ford has had this recall open since October of last year. My car has a faulty backup camera that is not working. It’s been 9 months since it came out and there still no forward motion except for mustangs for this recall to be fixed.

Total loss of Power Steering ! Warning light display: "Steering Assist Fault", "Service AdvanceTrac", turn signals unable to lock and release. Hard Fault codes present: U3000 96-C8, C200D, 49-48 C1B00, 64-48. This problem started somewhere in the last quarter of 2025, it started with intermittent and sudden loss of power steering, while driving, which is very much a safety issue, especially when my wife does not have a lot of strength in her arms while trying to maneuver a vehicle with manual steering only. It has happened to me as well. It used to be that when you get to a save pull over point, shut vehicle off and do a restart, it would reset back to normal operation, most of the time, until it would go into fault mode again. As of about XXX, 3 weeks now, the (EPAS) steering, has been in permanent fault or fail mode and will not reset. With all my research on this, I can't believe Ford has not extended model year and or VIN's, from the previous recalls on this very same issue that the Explorer has. Again, based on research, it appears the complete steering rack would need replacing. That is a very very expense repair, that is just not in our budget. So we still drive it, because we have to, I try to drive it mostly other than my wife, but it is still a bit scary. We have had this vehicle since new, it now has 112000 miles. Thank you for reading and accepting my compliant on this issue. Any help would be greatly appreciated, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that while his son was reversing, the vehicle crashed into a stop sign. The contact stated that the back over prevention camera was inoperable during the crash. There were no warning lights illuminated. There were no reported injuries. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while reversing, the rear-view camera occasionally displayed an inverted image or a black and white, distorted image. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. In addition, the contact stated that the rear-view camera displayed images with lines and an inverted image. The vehicle was taken to the dealer, and the failure was confirmed to be consistent with an unrepaired recall repair. In addition, the contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign number: 25V695000 (Back Over Prevention); however, the parts were unavailable. The contact stated that the failure was a persistent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that the power steering feature was intermittently inoperable. There was no warning light illuminated. A technician attempted to diagnose the vehicle, but no diagnostic trouble codes were retrieved. The contact was informed that the failure could not be duplicated. The contact stated that the failure had progressively worsened, causing the power steering to become inoperable. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 123,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while in reverse(R), the rearview camera was inoperable. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable via the number provided in the recall letter. The failure mileage was approximately 95,000.

The B pillar plastic trim pieces are detaching from the vehicle on both sides. If these plastic pieces become dislodged at high speeds on a highway if could potentially cause damage to another vehicle/ cause a crash. There is a recall for the 2017 Ford Explorers for the same problem (25S53) however Ford refuses to cover this in that recall.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while reversing, the back over prevention camera image failed to display as needed and the message “Camera not Detected” was displayed on the screen. The cause of the failure was not yet determined. The failure mileage was 100,000.

The Trim piece that has the keyless entry pad on it that was attached to the drivers door came off while driving down the interstate.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a distorted image, or a green or black screen. The vehicle was taken to the dealer, and the contact was informed that the recall repair could not be performed because the part was not yet available. The manufacturer was not informed of the issue. The failure mileage was approximately 240,000

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the rear-view camera image was inverted. The contact placed blue tape over the rear camera to prevent a possible crash. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 180,000.

This 2015 Ford Explorer XLT - The power steering goes out. Multiple times. No recall with many many of these vehicles reporting to have the same problem. I was 200 miles away from home when this happened. The steering becomes extremely stiff and jerks. Making it very dangerous.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally while in reverse(R), the rear-view camera went black and failed to display a clear view image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 72,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NTHSA Campaign Number: 25V695000 (Back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated the vehicle had experienced the rearview camera failure. The failure mileage was approximately 50,000.

Tried countless times to have a recall repaired at this facility, at my convenience. Set up an appointment to stay with car, when that time came, the service department didn't know who I was or what the recall was about. This was a RED flag for me, my Vin# brought this part to this place, looking for a more reliable dealership.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(STRUCTURE); however, the part to do the recall repair was unavailable. The contact had stated while driving 70 MPH, an unknown windshield exterior A- pillar trim separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that while reversing, the rear-view camera displayed a black image. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 60,000.